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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,191 Reviews
Call Service Center (866) 906-6238

1,191 Reviews of DCH Kay Honda - Service Center

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February 02, 2024

Absolutely love them will be going back and recommending family. Great people, easy and quick to deal with More

by ldevlin1552
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
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Feb 04, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Kallok Service Director

February 02, 2024

My service appointment went smoothly and Jacob was very communicative throughout the wait. It was a good experience More

by Christine
Recommend Dealer
Yes
Employees Worked With
Jake
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Feb 04, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Kallok Service Director

February 02, 2024

Not bad They had to order the parts to replace the steering rack but it is under warranty More

by gdsdjpico
Recommend Dealer
Yes
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Feb 04, 2024 -

DCH Kay Honda responded

Thanks for sharing about your experience with DCH Kay Honda. We appreciate your business and hope to see you again soon! Ken Kallok Service Director

February 02, 2024

Very professional He explained everything and he wasn't pushy. I would recommend your facility to friends More

by vic1979
Recommend Dealer
Yes
Employees Worked With
Jacob
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Feb 04, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Kallok Service Director

February 02, 2024

Excellent experience Great service and reasonable pricing. It was a pleasant experience and I received the car that I ultimately wanted. More

by NICHOLAS.DALONZO1
Recommend Dealer
Yes
Employees Worked With
Scott
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Feb 04, 2024 -

DCH Kay Honda responded

Thank you, Nicholas, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Kallok Service Director

February 02, 2024

Third trip for a recall on side view mirror , still don't have a safe replacement, part on order again More

by kathyyy
Recommend Dealer
No
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Feb 05, 2024 -

DCH Kay Honda responded

Hello Kathy. I'm sorry to learn about the ongoing issue with your side view mirror recall. We understand how frustrating this can be and we'd like to help expedite a resolution for you. Please get in touch so that we can discuss this further and ensure it's resolved promptly. Thank you, Ken Kallok - Service Manager - 732-676-9971

February 02, 2024

Excellent service. Tiffany Wessel was outstanding in every way. Ms. Wessel was efficient, caring, attentive and a wonderful asset to DCH. More

by Marietauk21
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Report | Print
Feb 04, 2024 -

DCH Kay Honda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Kay Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Kallok Service Director

February 02, 2024

The wait for this service was too excessive for what was being done. The Multi-Point Vehicle Inspection Checklist was not accurate. I had to have my both battery and the main drive serpentine belt replaced More

by Monteror13
Recommend Dealer
Yes
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Feb 02, 2024 -

Monteror13 responded

I expect to be reimbursed with a reasonable refund for my car not starting due to a dead battery, the serpentine belt having to be replaced, the work day off that I had to call in for, your oversight in this matter, and my excessive wait time due to you being understaffed with service technicians that day, my inconvenience, and my lost time.

Feb 04, 2024 -

DCH Kay Honda responded

Thank you for this feedback. We appreciate your business and will share your comments with the team. Thank you for choosing DCH Kay Honda. Ken Kallok Service Director

February 02, 2024

It's always easy breezy when I bring my car in. The only complaint is that they rotated my tires but did calibrate them so my tire light came on. No biggie though . I figured out what the issue was More

by Sarablarr
Recommend Dealer
Yes
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Feb 04, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Sara, feel free to contact us at your convenience. Ken Kallok Service Director

February 02, 2024

Very helpful and understanding of what I was looking for. Second time buying a car with Scott and he was great to work with More

by Alexaelashkar
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Feb 04, 2024 -

DCH Kay Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Kay Honda, we look forward to having you as a valued customer for many years to come! Ken Kallok Service Director

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