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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,276 Reviews

1,276 Reviews of DCH Kay Honda - Service Center

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February 02, 2024

Very helpful and nice. Pleasure to do business with them. Had my car ready when asked More

by JB24C
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 04, 2024 -

DCH Kay Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

February 02, 2024

Gave information & kept me informed. Very courteous He helped a stressed out woman to relax and they would find the problem. More

by JEANNEM1
Recommend Dealer
Yes
Employees Worked With
Alberto
Feb 04, 2024 -

DCH Kay Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Kay Honda! Ken Kallok Service Director

February 02, 2024

Both of them walked me through the paperwork and conditions of my new lease. Armando the finance guy was very nice and helpful. More

by Gerri Wood Poranski
Recommend Dealer
Yes
Employees Worked With
Carlos Acosta and Hans.
Feb 02, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ken Kallok Service Director

February 02, 2024

Oil change I came for oil change It was good I liked it Will go again More

by BETULHOSCAN
Recommend Dealer
Yes
Employees Worked With
Justin Raymond
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Raymond
Feb 04, 2024 -

DCH Kay Honda responded

Thanks for sharing about your experience with DCH Kay Honda. We appreciate your business and hope to see you again soon! Ken Kallok Service Director

February 02, 2024

The wait for this service was too excessive for what was being done. The Multi-Point Vehicle Inspection Checklist was not accurate. I had to have my both battery and the main drive serpentine belt replaced More

by Monteror13
Recommend Dealer
Yes
Feb 02, 2024 -

Monteror13 responded

I expect to be reimbursed with a reasonable refund for my car not starting due to a dead battery, the serpentine belt having to be replaced, the work day off that I had to call in for, your oversight in this matter, and my excessive wait time due to you being understaffed with service technicians that day, my inconvenience, and my lost time.

Feb 04, 2024 -

DCH Kay Honda responded

Thank you for this feedback. We appreciate your business and will share your comments with the team. Thank you for choosing DCH Kay Honda. Ken Kallok Service Director

February 02, 2024

It's always easy breezy when I bring my car in. The only complaint is that they rotated my tires but did calibrate them so my tire light came on. No biggie though . I figured out what the issue was More

by Sarablarr
Recommend Dealer
Yes
Feb 04, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Sara, feel free to contact us at your convenience. Ken Kallok Service Director

February 02, 2024

Excellent service. Tiffany Wessel was outstanding in every way. Ms. Wessel was efficient, caring, attentive and a wonderful asset to DCH. More

by Marietauk21
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 04, 2024 -

DCH Kay Honda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Kay Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Kallok Service Director

February 02, 2024

Third trip for a recall on side view mirror , still don't have a safe replacement, part on order again More

by kathyyy
Recommend Dealer
No
Feb 05, 2024 -

DCH Kay Honda responded

Hello Kathy. I'm sorry to learn about the ongoing issue with your side view mirror recall. We understand how frustrating this can be and we'd like to help expedite a resolution for you. Please get in touch so that we can discuss this further and ensure it's resolved promptly. Thank you, Ken Kallok - Service Manager - 732-676-9971

February 02, 2024

I can only say good things about my experience. Tiffany is the best, hands down! More

by peppypatty_2007
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 04, 2024 -

DCH Kay Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Kay Honda. Ken Kallok Service Director

February 02, 2024

When dropping off my car the person who helped was very nice. He had told me I would get a phone call when you pick it up. I never received a phone call. I only got a text message that never told me when y More

by Cduffy1515
Recommend Dealer
Yes
Feb 04, 2024 -

DCH Kay Honda responded

We appreciate your business. We will share your comments with the team so we can improve in order to make your next visit a 5-star experience. Please feel free to contact me if you would like to discuss further. Thank you for your input, and we hope to hear from you soon. Ken Kallok Service Director

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