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DCH Kay Honda - Service Center

Eatontown, NJ

4.7
1,405 Reviews

1,405 Reviews of DCH Kay Honda - Service Center

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February 01, 2024

Fantastic, good communication, very satisfied Very friendly staff that addressed my problem and kept me in the loop with what was going on More

by Dannyt12
Recommend Dealer
Yes
Employees Worked With
Jacob
Feb 02, 2024 -

DCH Kay Honda responded

Danny, we're delighted to know that our team at DCH Kay Honda provided you with excellent communication and service. Thanks for sharing your experience and we hope to see you again soon!

February 01, 2024

Joe Budner is great! He is very good to both my husband and myself. We’ve been going to Kay Honda service center for years. More

by S. Klings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Budner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

DCH Kay Honda responded

Hello! We're so glad to know that Joe and our team at DCH Kay Honda have been able to provide you with great service over the years. We appreciate your trust and your business and hope to continue serving you for many years to come!

February 01, 2024

Very professional, eager to please, make sure I was comfortable with the work taking place on my car and kept me updated on what services were being performed. Overall experience was above excellent. More

by Frankh1
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 02, 2024 -

DCH Kay Honda responded

Hi Frank! We're delighted to know you had an excellent experience at DCH Kay Honda. Our team always aims to keep our customers informed and comfortable throughout the service process. Thanks for your kind words! Drive safe until next time!

February 01, 2024

She never came out to speak to me like I witnessed many other workers speaking to other clients, instead she sent me a video of what was wrong with my car. It was so noisy I had trouble hearing what the pr More

by annacostanza
Recommend Dealer
No
Employees Worked With
Tiffany Wessel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 05, 2024 -

DCH Kay Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up, Anna. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Ken Kallok Service Director

February 01, 2024

Business like, efficient OK. Well, let me think: I provided relevant information, Honda representative responded intelligently More

by jconnelly1860
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 02, 2024 -

DCH Kay Honda responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. Ken Kallok Service Director

February 01, 2024

I arrived early for my appointment. Theresa service department took my vehicle in right away. I was kept informed as to the work performed and the car was done in a timely manner More

by Ratlak
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 02, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Kallok Service Director

February 01, 2024

Tiffany was so pleasant and helpful Tiffany was helpful making sure I was satisfied even when I thought my new key worked she helped me till we figured it out More

by Lisacaviglia
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 02, 2024 -

DCH Kay Honda responded

Hi Lisa! We're so glad to know that Tiffany was able to help you until everything was sorted out with your new key at DCH Kay Honda. Enjoy the ride and come again soon!

February 01, 2024

Very professional and efficient. Technician kept me updated and suggested services via text. Very efficient. More

by ROSARIA.CEDERHOLM
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 02, 2024 -

DCH Kay Honda responded

Hi Rosaria! We're glad to know you found our service at DCH Kay Honda professional and efficient. We always aim for clear communication with our customers. Thanks for the positive feedback. We hope to see you again soon!

February 01, 2024

As promised, no delays. Friendly. Explained well , inspection was done as promised for free. Report was given. More

by larryg97
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 02, 2024 -

DCH Kay Honda responded

It's great to hear that we were able to help you out, Larry. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing DCH Kay Honda! Ken Kallok Service Director

February 01, 2024

It was excellent. Everything I needed done was completed successfully. I left the dealership fully satisfied. More

by carmwall
Recommend Dealer
Yes
Employees Worked With
Tiffany Wessel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Wessel
Feb 02, 2024 -

DCH Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ken Kallok Service Director

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