DCH Montclair Acura

Jut purchased pre-owned certified Acura 2006 TL. Excellent sales service all around from Lisa Ocasio and Ruben Nunez including Business Manager Jeff Torres. Body work needed was done right to my hi Excellent sales service all around from Lisa Ocasio and Ruben Nunez including Business Manager Jeff Torres. Body work needed was done right to my high standards for highest quality. Hope I have same experience with the performance quality of my 2006 Acura TL car as well as service from DCH Montclair Acura Service Department. Each member of the Montclair Team was very knowledgable and answer all of my questions in a professional manner. Nobody was pushy or tried to "sell me" on something I didn't want to buy. Everybody was very responsive and returned my phone calls on a timely basis. More

I was looking for an Acura MDX for over 2 months. I had little time to go to dealerships so I reached out through email. Kimberly always responded to my questions with such professionalism and courtesy. Sh little time to go to dealerships so I reached out through email. Kimberly always responded to my questions with such professionalism and courtesy. She was so helpful that when it came time to lease the car, I trusted her to get the car that I wanted. She answered all my questions, managed her time and the emails to me so efficiently that it was really a very pleasant experience to lease this car. I am a very happy customer and I wanted to let the dealership know what a great asset Kimberly is. Thanks again. More

Great price compared to other dealersships, great treatment by everyone on the staff, worked hard to find what I wanted, nice dealership environment. All pleasant people to work with. No pressure, j treatment by everyone on the staff, worked hard to find what I wanted, nice dealership environment. All pleasant people to work with. No pressure, just simply helpful. Overall a great experience and would recommend to others. More

I have been looking for an MDX with tech and dvd for about 1 month now. I've been searching for dealers who are reputable. I called numerous dealers and most of them were just throwing #'s and deals at about 1 month now. I've been searching for dealers who are reputable. I called numerous dealers and most of them were just throwing #'s and deals at me. When I dealt with Kim, she was so courteous and helpful. She tried soooo hard to get me the car that I wanted with the features I wanted and of course at the best price. She really worked out the price for me where no other dealer could do. She kept in constant touch with me without being annoying. She was always so professional and kind. The only reason why I didn't purchase the car from her was , they did not have the color I wanted in the time frame I wanted. She really tried to help me in any way she could and she kept up with the competition in prices that I was receiving. I found a dealer that matched the price that Kim gave me and they also had the color I wanted. That is the only reason why I did not purchase the car from her. I would highly recommend her and the dealership to anyone who is interested in buying an ACURA. I can't express enough how professional and courteous she was to me. More

I had leased my 1997 Integra LS from Springfield Acura in Springfield, NJ and after 1 week I had my A/C unit fail. I returned to the service dept. to have it checked. They made me wait 4 hrs. And told me it Springfield, NJ and after 1 week I had my A/C unit fail. I returned to the service dept. to have it checked. They made me wait 4 hrs. And told me it would cost me $500.00. I asked about the warrantee & said it was NOT covered & threw me out by the collar & told me to not come back! I was inraged by this treatment after paying $20000.00 for the car. I called Acura customer care to explaine my problem with this dealer. They told me they know about them & cant do anything except send my to Montclair Acura, who was the best dealer they had. I took their suggestion and went to Montclair. When I stepped into the service dept door, a service writter greated me, told me they have everything ready for me to take a loaner car & the car will be fixed under warrantee & Don't worry about a thing we will call you when it is ready & enjoy the loaner. This was the kind of service I still get from Montclair Acura. I leased my 2nd Integra from Montclair acura and have been treated like part of the family. Many times they have gone out of their way to repair my car with little to no cost when able. I would never go to any other Acura dealer for my auto needs. I never saw an auto company that cares as much as this dealer! If I ever bought another car it will be from Montclair Acura. They treat their customers as they should and I recomend them with no doubt! They are truely the best car company & Kirk Quinones is service manager and has cared for my service needs with his team of service providers and will be the man to see! I still have my 2000 Integra and will keep it forever with the great service that Kirk peovides me. More

I was very pleaseD with Lisa and DCH Montclair Acura. I received Excellent service all around. Lisa was extremely helpful, knowledgeable and was always there to answer all my questions. She got me the best received Excellent service all around. Lisa was extremely helpful, knowledgeable and was always there to answer all my questions. She got me the best deal around and took care of all of paperwork, including faxing my old insurance company to transfer to my new insurance. She went above and beyond any sales person I have ever worked with. I would definitely recoomend her and this dealership. More

I went to this dealer assuming the worst, because of the assumed perception that all of us have when entering any car dealer establishment. Either things have changed or DCH Montclair Acura is the exception assumed perception that all of us have when entering any car dealer establishment. Either things have changed or DCH Montclair Acura is the exception. We made some out of the ordinary requests in regard to the business end of the purchase. Most dealers probably would have given us a hard time (some have in the past). As it turned out, the staff was extremely helpful and accommodating to any request that we made. Not once did they ever even hesitate or push back on our requests. KIM MELLAGE and MARK were absolutely truthful and honorable. Just terrific sales agents. This is probably the most pleasurable and non-stressful vehicle purchase that I have ever made. I strongly recommend DCH Montclair Acura to anyone looking to purchase a new or used car. More

We walked in the DCH Montclair Acura late afternoon on a recent Saturday without an appointment. Jeff Torres was very attentive, but was never pushy. Granted that it was a newly redesigned TL, I was quite recent Saturday without an appointment. Jeff Torres was very attentive, but was never pushy. Granted that it was a newly redesigned TL, I was quite impressed with his knowledge about the car to answer all my questions. When we asked to compare 2 similar colors, in no time Jeff pulled the 2 cars side-by-side so that we can compare them from different angles and in various lights. We left on that day without any pressure from Jeff. I was very impressed. When I requested for a quote via the internet, Jeff was responsive, reasonable and willing to work with me. Above all, he was consistently professional and gave me a great deal on the car. I do not like the car buying process in general, but Jeff made the process virtually painless. In fact, it was very pleasurable from beginning to end! It took us no time to get to a deal with absolutely no pressure during the entire process. The color I wanted was neither on their lot nor scheduled to come in the next delivery. It took Jeff a very short time to track down the trim and color I requested that were scheduled to be delivered to another dealership and had it instead delivered to DCH Montclair. One other notable mention is Lisa. I was late for the appointment with Jeff for the deposit. While he was busy with another customer, Lisa came over and filled in for Jeff with all the paperwork. She was friendly, efficient and even answered some of my questions about the car. There is something about the team work culture at this dealership. Everyone is very friendly. Kudos to them! I rarely give the highest rating to anyone. However, I gladly rate Jeff and the DCH Montclair team the highest. Although I had visited and dealt with (in person and via the internet) many other dealerships closer to my home, I was not at all impressed with their attitudes toward customers (some were even rude in person and via emails; some internet representatives would not provide quotes by email, but called me 2-3 times a day requesting me to come to their dealerships). I live about an hour from DCH Montclair. I chose to do business with Jeff simply because he shines above them all. More

I called through the costco intranet program. Told lisa eaxctly what I wanted and she did the paperwork over the phone the night before I went in to pick up my car. Very quick and very nice to me through o eaxctly what I wanted and she did the paperwork over the phone the night before I went in to pick up my car. Very quick and very nice to me through out the process. The dealer also had someone from service followed me to another dealer to return my previous lease. Then bring me back so Lisa so she could demostrate the features of my new car. The whole process took and hour and half. More

When I walked in I was not greeted as promptly as I owuld have liked but that was the only thing bad about my experience. Once I was introduce to Kim, I showed her what I had found online and she drove it up have liked but that was the only thing bad about my experience. Once I was introduce to Kim, I showed her what I had found online and she drove it up and went out for a test drive. Got a great price the first time around. None of the typical back and forth playing with the numbers game. They were helpful, efficient and friendly. The whole process took 24 hours and that was because I left my title at home and had to bring it back the next day. The 150 point certified inspection was shown to me along with the carfax which put me at ease and they worked hard to bring the payment to what I asked for. I reccommend Acura of Montclair to anyone looking to buy a certified or new Acura. More