DCH Paramus Honda - Service Center

My wife and I were very happy with the service at DCH Honda of Paramus on 05/04/2013. When I emailed Chris Park to ask if a free carwash is included with my first free oil change on our 2012 Honda CRV, Honda of Paramus on 05/04/2013. When I emailed Chris Park to ask if a free carwash is included with my first free oil change on our 2012 Honda CRV, he said he will gladly accomodate that our vehicle be washed at no extra charge. When we got to the dealership, Frank Russo, Jr. was our service advisor. He was very friendly and helpful. He told us that on Saturdays they usually don't wash cars because they get very busy, but he was able to accomodate it since we are first time customers. We were very happy with the over all experience. More

I had an issue relating to a recent service visit. I expressed my displeasure with the result and was contacted to see if there was anything that DCH Paramus could do to make my experience better. I app expressed my displeasure with the result and was contacted to see if there was anything that DCH Paramus could do to make my experience better. I appreciate that they took time and effort to ensure that I was a happy customer. More

I took my car (2003 Accord sedan) in with complaints of metallic knockings/noise in the front wheels whenever I run over stuff in the street, potholes etc.,so a mechanic and I took the car for a test run t metallic knockings/noise in the front wheels whenever I run over stuff in the street, potholes etc.,so a mechanic and I took the car for a test run to see if we could duplicate the noise, and as you would have it, nothing happened. So he placed it on a lift, then came back and said it needed some form of linkage, and the A/C was blowing hot air. They changed the compressor for the A/C, did an oil change,did what they had to do as far as changing whatever was seen to be wrong,or could be causing the noise in the wheels, charged me almost $2,000, literally half was for labor, and within the hour the noise was there again, so I don't think some of these people are certified Honda mechanics, they are just there to do to the customers what they did to me, rip off the public,they will not be seeing me nor any of my family members back there (we all own Hondas). I called back telling them that the problem still existed and was told to bring the car back, but I don't have that type of time to be going back and forth to these people if they are "only" guessing. We might just trade in these cars for Toyotas. Of course this dealership will never be recommended to anyone by me. More

They're crooks IMO. All repair bills are padded, and they try to initiate extra work on things that are not necessary. I had sudden deceleration and my car went from 40 mph to 15 mph in 3 seconds without hit try to initiate extra work on things that are not necessary. I had sudden deceleration and my car went from 40 mph to 15 mph in 3 seconds without hitting the brakes. They told me they could not find the problem. They did NOT want to find the problem because my lease was almost over, and they could care less for the safety of their customers IMO. More

This is the worst Service Center I ever saw. I actually went to get the Oil change Service. But they add on things which I had to pay (no choice). They nailed one of the car tyre and said the tyre to be r went to get the Oil change Service. But they add on things which I had to pay (no choice). They nailed one of the car tyre and said the tyre to be replaced. When I showed them the proof that the tire is new, then they fixed the flat tire (charged me $21.95 + tax) More

On may 13th 2010 i went to get my car serviced at DCH On may 13th 2010 i went to get my car serviced at DCH Honda in Paramus, New Jersey. In addition to the required maintenance that needed to be done, On may 13th 2010 i went to get my car serviced at DCH Honda in Paramus, New Jersey. In addition to the required maintenance that needed to be done, i had also asked the Honda personnel to check out the paint peeling off from the bumper of my car. These paint chips were not in any way scraped towards the ground because it is the top portion of the bumper. This bumper is also a replacement due to an accident a couple of months ago, but the new parts were installed at the discretion of DCH Honda and their service member, Nick Clites. However, they had told me that these paint chips were caused by the bumper bending and flexing at the mercy of a steep drive way of some sort. I do not believe that the paint chipped off due to the flexing of my bumper, rather it was done due to the improper job done coating the paint. And DCH Paramus Honda is not accepting responsibility of their bad job. Since my car is new I am going to take up the matter with Honda and BBB. More

Horrible experience! This is my local dlr. Refused to service my car under warranty, said they never heard of a 5yr/60k drivetrain warranty! Service rep. stated Honda never offered it, then after confron service my car under warranty, said they never heard of a 5yr/60k drivetrain warranty! Service rep. stated Honda never offered it, then after confronting her again she agreed she lied. STAY AWAY! More

I brought my car in for service on April 23, 2009 at 8 pm and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console and picked it up on Friday April 24, 2009 at 8:45 pm. When i got home around 9:15 I noticed that my EZ pass device was missing from my middle console along with a $20.00 bill, roughly $4.00 in change, a new pair of earings (value of $9.99) and my car charger for my cell phone. I immediately called, but you had already closed. I called at 8:30 am saturday, April 25 and left Valerie several messages, but she never returned my call. I spoke to someone in the service dept and he kept telling me there was no manager on site and to come in during the week because there was nothing that could be done. I was extrememly upset that noone could help me so I called the sales department and the receptionist, who was very nice took my information and told me she would have the manager, Tim call me on Monday. Tim called me and pretty much said that he would check into it, but unless someone admits it, he cannot do anything. I understand that you cannot accuse someone without proof, but someone in your department stole these items out of my car. I want to be reimburst for what was stolen. I had to pay $33.00 to cancel my EZ Pass, $24.00 in cash, $9.99 for the earings and $39.99 for the car charger = $106.98. I entrusted you with my car that it would be returned in the same condition in which i dropped it off. I will never bring my car there again for any kind of service and i will be pursuing this matter of getting my items replaced!!! More