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172 Reviews of DCH Paramus Honda - Service Center
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May 02, 2024
Mr. Frank Russo is a very helpful service advisor at DCH Paramus Honda. My honda vehicle had an auto service at this shop on March 25, 2024. Next day, I found out it was mistakenly overcharged and reporte Paramus Honda. My honda vehicle had an auto service at this shop on March 25, 2024. Next day, I found out it was mistakenly overcharged and reported to the original service advisor for a refund, unfortunately the refund had not getten to me for a month even I had contacted the original service advisor so many times, calls, voice mails and emails. Until I contaced Mr. Frank Russo who could resolve my issure in just one hour. He responds my email and phone calls right away. Frank is a trust person. If you need some auto services for your Honda vehicles, contact him at 201-518-2043 More
by WisEyes
Employees Worked With
Helpful April 26, 2024
I went to this company to have a nail removed from my tire, they went as far as to remove the splash shield and did not put the screws back. As I was driving back home, the Splash shield fell off in the tire, they went as far as to remove the splash shield and did not put the screws back. As I was driving back home, the Splash shield fell off in the middle of the Garden State parkway. The same day they were supposed to order me a replacement for a defective tire inflator for my 2023 Honda Accord. They placed the order and informed me it was on backorder. On January 6th, I received an email that the item was ready to pick up. I drove there to get the new tire inflator. The service advisor pulled out the sealant from the one tire inflator with force, which caused it to leak. He took my car keys from me and went to my car for at least 30 minutes to put the new tire inflator together. He came to grab me and informed me that everything was ready. I asked him if I could test the new inflator to see if it's working properly. I pushed the power button 5-10 seconds after the thing exploded which caused me to be unconscious for at least 15 seconds. The tire inflator cuts my forehead, damage my right ear, damage my eyes, thumb, and pinky finger. It caused me to go to the hospital the same day due to the sealant in my eye, and right ear consistently ringing until now. They propose no solutions I am working with lawyers to take them to court. See the pictures on their Google Page review page. My ear is damage, I had a lawyer. I will hire a new lawyer to take them to court. More
by Wnick
February 09, 2024
Natasha Nedd of the service department was a pleasure to work with. She is pleasant, efficient and answered all my questions. This is the second time she was my service advisor and I received the same exc work with. She is pleasant, efficient and answered all my questions. This is the second time she was my service advisor and I received the same exceptional service each time. More
by mmarchi
Employees Worked With
November 24, 2023
Another fantastic experience at DCH Honda of Paramus. Ralph was great. I walked in without an appointment battery trouble. They were so busy, but Ralph,service adviser took care of me. Great people the Ralph was great. I walked in without an appointment battery trouble. They were so busy, but Ralph,service adviser took care of me. Great people there on top of everything. And. koodo's to Tracy who stepped in at the end and took care of my paperwork overall great experience. More
by Jamar190
Employees Worked With
Other Employees :
Ralph and Tracy
September 22, 2023
Natasha Nedd and Jack D took extremely good care of me and my vehicle. They went the extra mile to help diagnose the problem, to then make the proper repairs. They are a great team and a huge asset tp DCH and my vehicle. They went the extra mile to help diagnose the problem, to then make the proper repairs. They are a great team and a huge asset tp DCH Paramus Honda. More
by Mary P
September 16, 2023
Excellent service, loved the staff. They have patience on their people. NATAHSA NEDD??!! Delicious costumer service. Awesome. Give her a raise. I’m amazed by today’s visit. They have patience on their people. NATAHSA NEDD??!! Delicious costumer service. Awesome. Give her a raise. I’m amazed by today’s visit. More
by marcoses2002
Employees Worked With
August 21, 2023
Natasha Nedd is a consultative service advisor. On a recent visit Natasha narrowed an extensive list of service recommendations to those in need of immediate attention. On a recent visit Natasha narrowed an extensive list of service recommendations to those in need of immediate attention. More
by MD
Employees Worked With
August 05, 2023
Completely satisfied with service manager Natasha Nedd. She is very helpful and knowledgeable. I would highly recommend her. She is very helpful and knowledgeable. I would highly recommend her. More
by Tedkpats
Employees Worked With
August 05, 2023
Natasha and Jack helped me get my odyssey back on the road. They are simply the best. road. They are simply the best. More
by brianjayala
August 01, 2023
So glad I found DCH Paramus Honda. ..I relocated to the area earlier this year and was nervous about finding a new repair shop, but Natasha instantly put me at ease and has been great. ..I relocated to the area earlier this year and was nervous about finding a new repair shop, but Natasha instantly put me at ease and has been great. She's responsive, knows her stuff and I definitely feel as I can trust her. And I have been very happy with the quality of the service received as well, they keep my Pilot running great! Highly recommend. Also love the online booking system, very helpful. More
by jH75
Employees Worked With
