DCH Paramus Honda

I have worked with Natasha Nedd for quite a few years now since I got my vehicle in 2017 to present. I want to say hands down she has been the most honest and helpful human being. I give her xxxxxxfor work since I got my vehicle in 2017 to present. I want to say hands down she has been the most honest and helpful human being. I give her xxxxxxfor working in a male dominated environment. Most definitely she is conscious and understands her clients situations and is always on top of it when I have to get home to pick up the kids or be available to work remotely. She will call me if something is wong or if anything else has come up as soon as the multipoint inspection is done. So I call bull on those individuals that say she doesn't call because she does and maybe you didn't check your voice-mail. I would never give Natasha anything below a 150% because she has gotten my car fixed when no one else could and I am now squeak free and my Marron baby purrs like a kitten. So if you are in the area I would say ask for Natasha she never dissapoints. That is why her line is always the longest! Challenge me on that statement! More

If i could give 0 stars I would for how they handle cash buying customers. Used Service department damaged my car and refused to fix it correctly. DO NOT BUY A CAR HERE. I bought a 2018 Honda Civic EX fr buying customers. Used Service department damaged my car and refused to fix it correctly. DO NOT BUY A CAR HERE. I bought a 2018 Honda Civic EX from DCH Paramus Honda in cash and in full. I brought it back under my 30-day warranty window because the passenger-side LaneWatch camera wasn't calibrated. Instead of fixing it like a professional dealership, the Used Car Director, Jose Hernandez, tried to cheap out to save his department's budget. He ordered a cheap mirror off EBAY which arrived in the wrong colored part. When it arrived blue instead of black, his mechanics secretly tried to perform a sloppy camera-swap into my original mirror shell. They used metal prying tools and force, which completely damaged the internal structural brackets, left the clips exposed, and violently chewed up and ruined my factory plastic molding. When I mentioned this to him on the lot, Jose admitted it looked terrible but then tried to gaslight me by claiming my car had a “'previous aftermarket mirror” a complete lie to hide their own structural property damage. I escalated the issue to the Service Director, Daniel Talbot, and the General Manager, Wael Yunes. Instead of ordering a complete factory OEM mirror assembly to fix the structural brackets his mechanics snapped, Talbot and Jose emailed me confirming they are trying to force me to accept a cheap plastic “mirror cap” patch-job to cover up the broken base. Jose Hernandez then emailed me calling this a “goodwill courtesy” repair. This dealership severely damaged a cash-paying customer's vehicle through a deceptive, unapproved eBay repair, and is now actively refusing to replace the complete assembly they broke. I have a full email chain of this unprofessional runaround and I am filing formal fraud and property damage claims with the New Jersey Division of Consumer Affairs and Lithia Motors Corporate. If you look at the other 1-star reviews, damaging customer cars and trying to cover it up is a regular pattern for this facility. Avoid DCH Paramus Honda at all costs. More

Mr. DARREN LENINO is the greatest! He is our ANGEL. We are currently at the dealership and I feel so emotional as I am writing this. We have an emergency and he did not shoo us away instead he accommodate are currently at the dealership and I feel so emotional as I am writing this. We have an emergency and he did not shoo us away instead he accommodated us whole heartedly even if someone on his team was a little mean/skeptical in taking us in. Darren told her “it is emergency and they have been a customer for a very long time.” I really really do appreciate him for that! He has a good heart. DARREN LENINO & ALEX BERNABE are the main reasons why we keep coming back to DCH Paramus Honda, why we keep financing our car at this dealership (3 cars and counting). Darren is very sensitive to what his clients (like us) need, he is very hands on, helpful…words are not enough to describe how good he is. I will be the saddest when he retire because to me DARREN is the BEST!!! Thank you to JEYSON (the advisor and the technician…I forgot their names) for the help, for checking us in/fixing our car. I appreciate you all! May GOD bless you! More

I’ve been a loyal customer of DCH Paramus Honda for years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir years. In 2009, I bought a Honda Civic. In 2012, I returned it after lease and bought another car. In 2019, I purchased an Odyssey. Back then, Kadir Karagoz was our sales rep – a real gentleman who always helped us honestly and respectfully. But everything changed after he retired. In 2022, I came back to buy another car for my daughter – a 2023 Civic Sport. That’s when I got my first taste of betrayal. They pushed the “market shortage” excuse and charged me $5,000 over MSRP. I didn’t want to ruin the moment for my daughter, so I stayed silent. But I never forgot. Then came the real fraud. I had purchased the Lifetime Oil Change Program, but when my daughter recently went in for an oil change, they charged her $74.95 She didn’t know better and paid it. When I saw the invoice at home, I was shocked. We called them, and of course, they played the “Oops, our mistake” game and issued a credit. But it didn’t stop there. I went in later for rim repair and transmission fluid change. Guess what? On the invoice, I saw the $74.95 credit – but right below it, they added a $75 “miscellaneous” charge to cancel it out! How stupid do you think your customers are?! This is manipulation and fraud, plain and simple. You’re hoping people don’t check the details. I did. And from now on, I’m done with DCH Paramus Honda. I will never recommend this dealership to anyone, and I advise everyone to double-check every line on their invoices. Do not trust them blindly. DCH Honda has gone from trustworthy to shady. More

I recently had to service my car at Honda in Paramus and Hamad provided me this excellent service of helping me book my appointment. He was very helpful. The service was done very efficiently with no troubl Hamad provided me this excellent service of helping me book my appointment. He was very helpful. The service was done very efficiently with no troubles at all. More

I have a 2022 Honda Pilot with 27,000 miles and it's already causing me problems, and the worst thing is that they say I no longer have the warranty. I had a lot of faith in the Honda, but now it's let already causing me problems, and the worst thing is that they say I no longer have the warranty. I had a lot of faith in the Honda, but now it's let me down. More

Natasha was extremely helpful & compassionate. She helped me get through a very stressful time. I couldn’t have gotten through it without her knowledge and guidance. She was a joy to work with She helped me get through a very stressful time. I couldn’t have gotten through it without her knowledge and guidance. She was a joy to work with Lydia More

Frank is very professional and very knowledgeable. He never disappoints to diagnose problems correctly and in a timely fashion. I’d recommend this dealership and service department to anyone looking f He never disappoints to diagnose problems correctly and in a timely fashion. I’d recommend this dealership and service department to anyone looking for top notch quality. All around great experience. I love this place.. More

Britney at the service center was wonderful to have helping us. She was quick helpful and a joy to deal with. If you guys can clone her you’ll have the best service center in the country. Thanks again helping us. She was quick helpful and a joy to deal with. If you guys can clone her you’ll have the best service center in the country. Thanks again so much Britney! More

I had a fantastic experience with Mark H! He was friendly, knowledgeable, and made the entire process smooth and stress-free. I really appreciated his honesty, patience, and clear communicati He was friendly, knowledgeable, and made the entire process smooth and stress-free. I really appreciated his honesty, patience, and clear communication. Thanks to Mark, I drove off with a great car! More