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DCH Paramus Honda - Service Center

Paramus, NJ

4.6
125 Lifetime Reviews Review Dealership

125 Reviews of DCH Paramus Honda - Service Center

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March 06, 2021

"I leased a new Honda Civic which had a minor issue with..."

- Chris

I leased a new Honda Civic which had a minor issue with the tire pressure gauge. When I called to inquire they immediately made an appt for me to come in. The whole process was fantastic from the check in to the repair. The Service Manager Mike DeAngelis went above and beyond to help get the issue resolved quickly! I will be certain to continue using them for all my service needs. Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Michael DeAngelis
Mar 09, 2021 -

DCH Paramus Honda responded

Chris, thank you for the excellent five-star review! We're so happy to know Mike was able to assist you and provide you with exceptional service. At our dealership customer satisfaction is our top priority and we're happy to have met that mark with your experience!

Mar 09, 2021 -

Chris responded

It was my pleasure to provide this feedback, Many people are quick to complain but I wanted to take a moment to say very pleased!

March 04, 2021

"Ray was very attentive to my needs and was able to help..."

- Snells

Ray was very attentive to my needs and was able to help me along the way . I highly recommend seeing him for your cars needs , he won’t disappoint .

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Recommend Dealer
Yes
Employees Worked With
Mar 04, 2021 -

DCH Paramus Honda responded

Thank you for the positive feedback regarding your recent experience with Ray! We truly appreciate your kind words and hope to see you again soon!

January 15, 2021

"From the minute we stepped foot in the dealership Hamad..."

- mariapdiaz

From the minute we stepped foot in the dealership Hamad was nothing but the best, he made me and my family feel comfortable about weighting the options for the type of car we wanted to get, without hurrying us or pressuring us to get just any model. In the end I ended up getting exactly the car I wanted, which really took a weight off my shoulders. If you ever want to finance or lease a car that is dedicated to it customers go to DCH Paramus Honda and ask for this man because he is the greatest.

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Recommend Dealer
Yes
Employees Worked With
Jan 15, 2021 -

DCH Paramus Honda responded

Maria, thank you for the positive feedback regarding your recent experience with us! We're so happy you had a pleasant experience working with Hamad and we look forward to seeing you again in the future!

December 23, 2020

"The call center woman called me back to tell me how to..."

- Nhkossak

The call center woman called me back to tell me how to fix my issue. She went above and beyond to look up the answer.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : I’m not sure if her name
Dec 24, 2020 -

DCH Paramus Honda responded

Thank you for the excellent five-star review!

December 01, 2020

"Mr. Frank Russo is awesome. He was very courteous and..."

- Soccer@24

Mr. Frank Russo is awesome. He was very courteous and professional. He answered all my questions with ease. Mr. Russo service customer skills is above and beyond

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Recommend Dealer
Yes
Employees Worked With
Dec 01, 2020 -

DCH Paramus Honda responded

Thank you for taking the time to provide your feedback! It's a pleasure to know Frank could assist you and provide you with amazing service. We look forward to working with you again in the future!

October 31, 2020

"My service advisor Natasha Nedd was very helpful and very..."

- alex.przekupowski

My service advisor Natasha Nedd was very helpful and very professional. If I need any service in the future, I will ask for her personally.

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Recommend Dealer
Yes
Employees Worked With
Nov 03, 2020 -

DCH Paramus Honda responded

Thank you for the positive feedback regarding your recent experience with us, Alex!

October 09, 2020

"To be honest I have no idea how this dealership is..."

- Martinez81289

To be honest I have no idea how this dealership is supposedly top three in the tri-state area. I’ll tell you how, ripping people off giving people high prices when they could be helping you save money. short story, I came to the dealership three years ago to get an Honda si. As the guy came with the paper with the number of how much my payment was going to be a month, The price was $325 a month. Price was super high. To make the story shorter I walked out on that deal and went to another Honda dealer with the same amount of money down and I ended up paying $166 for my lease. I was very happy and was thankful I didn’t get it at DCH Paramus Honda. So my lease is up and me being dumb I decided to give them another chance and see if they can match it since they can see that I got it at another dealership. The sales man manager came to me told me that I should get off my pedestal that I was on because dad number is not realistic. He was very disrespectful raising his voice and mostly just make a fun of me. This will be the last time that I stepped foot into this dealership ever! I hope whoever is reading this learn from my mistake and never purchase a vehicle from this dealership. Save yourself the hustle they do not want you to save money they’re all about profit because they are greedy. You are better off going to another dealership then to come to this one. I’m pretty sure all the nice comments that you see here is because people don’t know that they’re getting ripped off thinking that they got a good deal buying from this dealership. Please whoever is reading this review learn from my mistake the people working at DCH a Paramus a Honda are not your friends or family how they advise it and the radio.

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Recommend Dealer
No
Employees Worked With
Other Employees : Cj slitas
Oct 12, 2020 -

DCH Paramus Honda responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize that your experience with us did not meet our five-star standard. We'd like the opportunity to speak with you. Please call us at (201) 426-4676.

September 22, 2020

"Outstanding dealer. Staff on every level goes beyond..."

- Nannyjoey

Outstanding dealer. Staff on every level goes beyond “normal” to keep you aware if there is an issue other than what you brought your auto in for. Service intake, salesperson, managers always answer questions. Totally knowledgeable of all auto issues.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jenssy Diaz
Sep 22, 2020 -

DCH Paramus Honda responded

Thank you for the excellent five-star review! We're happy to hear you had such a pleasant experience at our dealership!

September 19, 2020

"Second time I leased a car with Alex (The Dude). I went..."

- deenussen

Second time I leased a car with Alex (The Dude). I went back to him because I am a senior and he showed all the patience in the world. He knew his customer. When I went back with two members of my family. He went over all the details again. He is a nice guy and explains all the details about the car, leasing agreement and the financing. All the people who work there, service and sales are polite and very helpful. I went back a different day, one of your service people was passing by and answered my question. It is a great dealership, I recommend it to friends - Alex, in particular.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Pyongno Park
Sep 21, 2020 -

DCH Paramus Honda responded

Thank you for taking the time to provide such great feedback! It's a pleasure to know that Alex went above and beyond to provide you with excellent service.

September 08, 2020

"Frank Russo jr. is the very best I truly trust him with..."

- Jfrierson25

Frank Russo jr. is the very best I truly trust him with my car customer service is outstanding he took very great care of my car thanks Frank

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Recommend Dealer
Yes
Employees Worked With
Sep 09, 2020 -

DCH Paramus Honda responded

Thank you for the positive feedback regarding your recent experience with us! We're happy to hear you had such a great experience working with Frank!

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