DCH Toyota of Oxnard
Oxnard, CA
Filter Reviews by Keyword
By Type
564 Reviews of DCH Toyota of Oxnard
Went in for an oil change... Was made aware of a slight coolant leak. Raymond told me that it was safe to drive since they had topped off fluids. On my way back home to Long Beach, Major warning light came coolant leak. Raymond told me that it was safe to drive since they had topped off fluids. On my way back home to Long Beach, Major warning light came on. There was no coolant in the car. Had to spend $40 @ nearest Toyota dealership since i was told the car takes 2 containers...Informed Raymond, wanted a refund. Raymond said he would get back to me right away and after a few weeks i made several attempts to contact him. When i finally got a hold of him he said he had been "busy". Was then told i could take it or leave-it with a $40 "store credit" to make up for it. When i wanted to use credit towards their $24.99 Oil change...was informed i couldn't since they were running a special. Not wanting to wait until their special was over i then spoke with Chris (Parts & Service manager) and was told if i wanted to use my "store credit" i had to pay full price for the oil change...$40. This is a joke. What a bunch of games. Your customer service is awful. More
I was very pleased with my experience at this dealership. The price I was given over the phone/internet was essentially the price I paid for my new Camry. The price I was given over the phone/internet was essentially the price I paid for my new Camry. More
We have purchased several new cars over the years and this was by far the best experience we have had. We brought the kids with us because were just planning on "looking"! When others might avoid a cust this was by far the best experience we have had. We brought the kids with us because were just planning on "looking"! When others might avoid a customer walking in with three kids under 8, Ron Parks walked right up to us and made the entire family feel part of the process. Ron showed us the Tundra we were looking for and we decided to get it. The entire staff then went in to action to keep the kids occupied while we processed the paper work including balloons, cookies, the remote for the TV,airplanes and hot chocolate! Thanks Ron and the entire DCH Toyota of Oxnard team! More
Ron Parks is fantastic to work with. No high pressure, really listens to what you want and works very hard to get you the best deal - and we had scoured all the Toyota dealers in Ventura County so we knew really listens to what you want and works very hard to get you the best deal - and we had scoured all the Toyota dealers in Ventura County so we knew what other dealers were willing to do for us. We feel that he went out of his way to get us the vehicle we wanted - had to do a fast trade to get the car from another dealership. Would definitely work with Ron again in the future. Also, we did not understand the audio/bluetooth system in the car, took it in to Ron, on a Sunday a few days after the sale and he spent a good 1.5 hours working with us to get it set up correctly. His help was much appreciated - he could have had us come back to the service department but helped us immediately. He's the best and we highly recommend him as your Toyota salesperson. Sherry and Hector More
Al was very straightforward and helpful. He test drove the car for us before we drove in from Santa Clarita, just to make sure there wouldn't be any surprises, and so that he could answer any questions we the car for us before we drove in from Santa Clarita, just to make sure there wouldn't be any surprises, and so that he could answer any questions we had. Very good experience all around. More
Great from the time you get on the lot. Luke had excellent knowledge of the cars, was readily available if I needed assistance, but was not pushy at all. He made sure to show me everything that was excellent knowledge of the cars, was readily available if I needed assistance, but was not pushy at all. He made sure to show me everything that was similar to what I was looking for so I was well educated. I cannot say enough about the service that was provided. I would highly recommend anyone considering a Toyota purchase use Luke at dch. More
Lee did not waste my time. He made a great deal I could not walk away from. This is the second time I bought a car from Lee and I will always go back to him. not walk away from. This is the second time I bought a car from Lee and I will always go back to him. More
We Purchased a new Prius V Five this weekend. Lee was professional, knowledgable, easy to work with, honest, and courteous. He made the purchase a pleasure. And we got a great deal. professional, knowledgable, easy to work with, honest, and courteous. He made the purchase a pleasure. And we got a great deal. More
I would highly recommend this dealership to anyone who is interested in purchasing a car. They were not overbearing in trying to secure a sale and were pretty detailed in responding to any questions or conce interested in purchasing a car. They were not overbearing in trying to secure a sale and were pretty detailed in responding to any questions or concerns I had regarding the car or the sales transaction. They were able to get my used car up to new car status - i appreciate that William took personal investment in ensuring the car was "cleaned up" before I picked up the car the following weekend. Thank you for working with me on my Toyota Highlander Hybrid! I absolutely love this car :) More
Good purchase experience overall. Could have been great experience if there were additional service after purhcase of the vehicle. However felt as though we received a great price for the car. experience if there were additional service after purhcase of the vehicle. However felt as though we received a great price for the car. More

