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DCH Toyota of Torrance

Torrance, CA

2.7
375 Reviews

2909 Pacific Coast Hwy.

Torrance, CA

90505

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375 Reviews of DCH Toyota of Torrance

November 28, 2022

Good selection of used cars. It was worth the drive because I got a awesome deal on my used Camry. It even had tinted windows. Thank you Seth and dch toyota. More

by Reza
Recommend Dealer
Yes
Employees Worked With
Seth Arakaki
Nov 29, 2022 -

DCH Toyota of Torrance responded

Reza, Thank you for your positive feedback. Congrats on your new Camry! Seth and our DCH Toyota of Torrance team hope to serve you again in the future.

November 28, 2022

While waiting for my car in service I went to see the new Cross. Seth offered me a test drive and I’m glad I did because the ride was better then I expected. My Corolla is running good but I plan to upgrade More

by Becky
Recommend Dealer
Yes
Employees Worked With
Seth Arakaki
Nov 29, 2022 -

DCH Toyota of Torrance responded

Hi Becky, Thank you for your wonderful review. We are happy to hear Seth provided a great test-drive experience for you while you waited for your Corolla to be serviced. Our DCH Toyota of Torrance team is always here to serve you!

November 14, 2022

I’ve been shopping around for weeks looking at used Camry options and came across several I liked at Torrance Toyota. When I stopped by to check them out I told the salesman I wasn’t buying today but wanted More

by Cat
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Seth Arakaki
Nov 15, 2022 -

DCH Toyota of Torrance responded

Hi Cat, Thank you for your wonderful review. It is wonderful to hear Seth provided great service to you during your recent visit. Our DCH Toyota of Torrance team is always here to serve you! We hope to see you again soon.

September 29, 2022

Stopped in today, September 29, 2022 not expecting to purchase a 2022 vehicle, only to gather info on your used cars Everett was the gentleman that assisted me during my question & answer period. I sp More

by WAXIEBEANS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everett
Sep 30, 2022 -

DCH Toyota of Torrance responded

Hello, We are excited to hear you had a great experience with Everett! Thank you for your wonderful review. DCH Toyota of Torrance hopes to serve you again.

September 18, 2022

My experience was good, friendly seller I think I got a good deal in my car! More

by Moris alarcon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Flores
Sep 20, 2022 -

DCH Toyota of Torrance responded

Hello Moris, Thank you for your 5-star review. It makes us glad to hear you had a good experience with our team. Congratulations on your new car! We hope you will visit us again in the future.

August 30, 2022

Emailed and called a few times and never got a response. I gave up and found another truck on vroom and they connected with me right away and now I’m waiting for delivery. More

by Art
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Keith White
Aug 31, 2022 -

DCH Toyota of Torrance responded

Hi Art, I regret to hear your messages were unanswered by our team. I apologize for the level of communication you received. Although it sounds like you found another vehicle, we hope to have the opportunity to do business with you in the future. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

August 28, 2022

Nobody greeted us when we arrived to look at the car we had chosen. But worst of all was the sales person who knew nothing it was the most apathetic car salesman we have ever seen. In fact, while we were l More

by fstynes
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Lopez
Aug 30, 2022 -

DCH Toyota of Torrance responded

Hello, It is unfortunate to see the rating we have received from you. I apologize to hear you were not greeted during your visit. I would appreciate the opportunity to discuss your experience with you in further detail. At your convenience, please email me. I look forward to hearing from you. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

Aug 30, 2022 -

fstynes responded

There is really no need to talk any further. We already bought a jaguar from another dealership and it was a simple fact that your sales person was completely apathetic and disinterested. We thought you should know this.

August 18, 2022

RUN from this dealer! I was made aware by my mechanic that the used Camry I bought from this dealer was sold to me with tires that were 4 years older than the car itself. More

by RS
Customer Service
Recommend Dealer
No
Employees Worked With
Carla (customer care)- she doesn't., Jose Villalpando
Aug 23, 2022 -

DCH Toyota of Torrance responded

Hi, I am sorry to hear that your experience with our team was not up to the standard we aim to deliver. It is unfortunate to hear of the level of communication you received. I would like to learn more about your visit so that we can work toward a positive solution. At your earliest convenience, please consider reaching out to me directly. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

Aug 23, 2022 -

DCH Toyota of Torrance responded

Hi, I am sorry to hear that your experience with our team was not up to the standard we aim to deliver. It is unfortunate to hear of the level of communication you received. I would like to learn more about your visit so that we can work toward a positive solution. At your earliest convenience, please consider reaching out to me directly. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

Aug 23, 2022 -

DCH Toyota of Torrance responded

Hi, I am sorry to hear that your experience with our team was not up to the standard we aim to deliver. It is unfortunate to hear of the level of communication you received. I would like to learn more about your visit so that we can work toward a positive solution. At your earliest convenience, please consider reaching out to me directly. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

Aug 23, 2022 -

DCH Toyota of Torrance responded

Hi, I am sorry to hear that your experience with our team was not up to the standard we aim to deliver. It is unfortunate to hear of the level of communication you received. I would like to learn more about your visit so that we can work toward a positive solution. At your earliest convenience, please consider reaching out to me directly. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

August 15, 2022

After listing a car for a specific price, and my contacting them to make an appointment to come down the very next day to purchase at that price, $12,888, they relisted it at $1000 more the followin More

by mikehbch
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everett Smith
Aug 19, 2022 -

DCH Toyota of Torrance responded

Hi Mike, Thank you for sharing your experience with us, and I would like to apologize for the level of communication you have received from our team. I want to assure you that pricing transparency is of the utmost importance to us. At your convenience, please email me so we can work toward earning your confidence back in our team. Karla Gonzalez kgonzalez@dchtoyotaoftorrance.com Customer Relations Manager

August 02, 2022

I'm gonna keep it short and simple. I was supposedly approved for a car I wanted from dch Toyota. Teresa Cocio took me into the finance office made me sign a whole bunch of papers basic More

by tonyy42069
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Janet Lopez
Aug 03, 2022 -

DCH Toyota of Torrance responded

Hi Tony, It is unfortunate to learn of your dissatisfaction with your recent visit, and I understand your frustrations. I would appreciate the opportunity to further discuss your experience and hopefully come to a positive solution. Please email me at your convenience. Kierra Harris Customer Relations Manager Kharris@dchtoyotaoftorrance.com

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