DCH Tustin Acura

Irvine Acura: 1 star Dishonest dealership. Poor management: manager who does not come out to speak directly to customer when appointment was with him. Tried to pull switcheroo. Drove 90 minute Poor management: manager who does not come out to speak directly to customer when appointment was with him. Tried to pull switcheroo. Drove 90 minutes down 405. Wasted time. When I got home, I got online and reached out to a direct contact at DCH Tustin Acura. I asked Ernie for a straightforward deal that my other friend got from him 2 weeks ago. He got back to me and said- yes! But then when he was looking for actual black unit- he said that it would be $600 more since limited stock and that's what Acura charged. I paused and went to do some research with my brokers and other Southern CA Acura dealers. Between the games other dealers tried- I reached out to Ernie a day and half later and we settled on a deal. It was very straight forward- all the documents were done electronically remotely. All that was left for me to go to dealership to inspect vehicle, pay, and take delivery. Took delivery last Thursday and paid with Apple Pay with my Apple Card. (I subsequently found out that my HS friend said that Irvine Acura charges 3% to use credit card!) Couple of minor hiccups at inspection and delivery: 1. rear decklid had medium, deep scratchs that the dealer detailers were NOT able to remove- said not to be too aggressive since I realized proper paint correction would likely be warranted and I have my own guys at Polished Protection who could do that more precisely and safely. 2. front passenger side: lower side skirt moulding was misaligned and not flush with the rest of the side (the driver side was). Ernie took photos and sent to service. They couldn't address that same day. [Service called me the next day and said they could get me in mid-July- b/c of the limited loaners. Disappointing to say the least for something that was noted at delivery. I updated Ernie and he called service and got me for next Tuesday and Sales would provide the loaner. That was a very nice touch.] When I was driving back up to the South Bay, I realized that: 3. No Monroney sticker. Next day, Ernie located it. 4. No digital CA DMV paperwork given (or signed by me). But I did have CA temp plates- and when I messaged Ernie- the contract and actual miles at delivery were not the same. Didn't sign an odometer disclosure. Next day, Ernie had finance manager sent me the documents- they did it digitally and signed power of attorney on my behalf- ironically, I didn't sign that. 5. Acura EV app: was down so we could not complete set up to get connected to car and get EVgo credits. It seems problematic. Next day, we tried remotely with the links he sent. Still didn't work. Will try to complete when I go in for service. 6. When we opened the trunk, my mom and I were very surprised that there was no trunk privacy cover! Ernie took me to parts and they said they could order for discounted $187, but it was need to be installed- the cover hold ends need to be riveted in! pass Overall, this is first time Acura ownership- coming from 10 Audis. 5 Lexus' and 2 MB so our start was a little bumpy. 3.5 stars Ernie and DCH have been relatively easy to work with and they are technologically friendly. James in finance was efficient as well- the DMV paperwork was the only thing missing. But I was in/out in 10 minutes. No upselling dealer add ons, which was greatly appreciated. Ashton, the GM messaged me over the weekend so I sent him some honest feedback on the good and not so good aspects. PS Coming from true luxury brand, it was disappointing to learn that Acura does not have a factory service loaner program. Individual dealers may have some, but they are extremely limited and have to book out several weeks- and not for routine services such as oil changes. Audi, Lexus, MB all offers these truly luxury amenities. PS ZDX is actually a GM product and you can certainly tell it's non-luxury underpinnings- the center console plastics and climate ctrl knobs are very cheap looking as are the lightweight keyfobs. More

Great experience with Penh. Quick, easy, knowledgeable, and good pricing. Would highly recommend this dealership. Quick, easy, knowledgeable, and good pricing. Would highly recommend this dealership. More

Th dealership was great everyone was very friendly and very knowledgeable about everything that I needed to know very knowledgeable about everything that I needed to know More

DCH is responsive and strives to please their customers. Great follow up. I recommend this dealership. Great follow up. I recommend this dealership. More

I really like this dealer is my second time I buy a car here and I will buy again when time comes. Main reason I got my second car was the price and that they didn’t try to overcharge me. They said an amo here and I will buy again when time comes. Main reason I got my second car was the price and that they didn’t try to overcharge me. They said an amount and that was it. Also in the service department they are kind and fast they help me few time on the spot. Thank you More

Very good salesman Justin, and the other steps, all are nice and friendly, thanks!!! That is all! nice and friendly, thanks!!! That is all! More

Amazing made it super easy I really appreciate them will be recommending then to family and friends! be recommending then to family and friends! More

Darieus was a fantastic salesman. I’ve recommended him to several friends. I love my Acura ZDX and have gotten so many compliments. I’m grateful for the financing department, Darieus, I’ve recommended him to several friends. I love my Acura ZDX and have gotten so many compliments. I’m grateful for the financing department, Darieus, and everyone at the dealership that made my purchasing process seamless. More

Very nice facility and people. Great waiting area or they can arrange a courtesy car Great waiting area or they can arrange a courtesy car More