DCH Tustin Acura

I made an appointment for a routine oil change, while making the appointment I verified that I would be able to use a coupon I received from Cerritos Acura. The agent helping me reassured me that DCH Tu making the appointment I verified that I would be able to use a coupon I received from Cerritos Acura. The agent helping me reassured me that DCH Tustin will gladly price match. Being assured I set my appointment. I went to get my car serviced at the appointed time but when I was speaking with the service agent and showed him the coupon, he refused to accept it. During this very busy time of the year, it was extremely frustrating when I arranged my day for this appointment. I realize that DCH Tustin Acura will not stand by their word and can't be trusted. I am very disappointed. The service agent helping me did not even introduce himself but he was the one with a pony tail on Saturday, 12/18/21 @ 2:00. I called their manager, Sarah and asked for a call back and they told me I most likely would not receive a call back until Monday. Let's see if she follows through. More

Too many phone calls to schedule my appointment after me telling them I wasn't available telling them I wasn't available More

Dean Qaderi - The sales consultant was helpful during our family visit, and we closed the deal with our 2022 MDX Tech on the same day. family visit, and we closed the deal with our 2022 MDX Tech on the same day. More

I bought the extended warranty & then canceled it (it was offered through credit union for a better price the lady at the car dealership was very mad(they get commission off it it) about 2 months later I’m s offered through credit union for a better price the lady at the car dealership was very mad(they get commission off it it) about 2 months later I’m still Waiting for the cancellation to go through she won’t answer my texts & won’t give me any info concerning the cancellation even my credit union is saying it’s odd that I haven’t heard anything back,but at least I have proof that I sent her the paperwork. More

Recently purchased a Mazda Protégé from DCH Tustin. I was greeted immediately and helped through each step of the process. each person I interacted with was friendly and knowledgeable. The car was in excelle greeted immediately and helped through each step of the process. each person I interacted with was friendly and knowledgeable. The car was in excellent condition for being used and on the older side. They even gave us seat covers. Excellent service in all areas of my experience! More

I went in for a service without an appointment during my lunchtime because I happen to be in the area. Cristian came out to assist me. Told me the service would be minimum 2 hrs wait. I thought about it lunchtime because I happen to be in the area. Cristian came out to assist me. Told me the service would be minimum 2 hrs wait. I thought about it hard but had to bite the bullet because I was in the area for that day only. Cristian went out of his way to get my car serviced and washed in about an hour because he knew I was pressed for time. Now that's service for you. Thanks so much Cristian!!! More

I was turned down by other dealerships. Abdon at this dealership took his time to understand my situation and was able to find financing for me. Also the finance rate was cheaper than Carvanna and Carmax dealership took his time to understand my situation and was able to find financing for me. Also the finance rate was cheaper than Carvanna and Carmax. They got me in and out maybe 1.5 hrs. The car rides great. The customer service and expertise I experienced is far superior than any I’ve ever had. Ebony J. More

Poor experience at DCH Tustin Acura. Drove to this lot in hopes of making a purchase and Salesman was the reason I walked away. Initial greeting was good. I wasn’t overwhelmed with someone breathing down my hopes of making a purchase and Salesman was the reason I walked away. Initial greeting was good. I wasn’t overwhelmed with someone breathing down my neck as I was browsing around. Salesman came back out and stated we were just being “picky” as we were still browsing the lot. After receiving a quote from True Car I sat down with salesman Said Naghizadeh and in return came back and said his GM Mr. Moyer would no longer honor that quote even though the quote had not expired. Salesman began to lose his temper after thanking him for his time and he kept insisting to “just pay the money” & that I wasn’t a true buyer if I didn’t. Definitely will not be recommending this dealership. More

All I have to say is that I had the best and smoothest stress free car buying experience at Tustin Acura .I want to thank Ken Nguyen for working with me to find the best price . I felt comfortable and was stress free car buying experience at Tustin Acura .I want to thank Ken Nguyen for working with me to find the best price . I felt comfortable and wasn’t pressured whatsoever. I walked out of the dealership feeling that had paid a fair price. I shopped around for the vehicle that I was in the market for and no one had the price much less the selection that Tustin Acura had. Thanks again to Ken and all the staff at Tustin Acura! More

Waste Of Time I had a negative experience we had at your dealership, DCH Tustin Acura, yesterday. I accompanied my father there this afternoon to assist him with h I had a negative experience we had at your dealership, DCH Tustin Acura, yesterday. I accompanied my father there this afternoon to assist him with his car purchase. We quickly found the vehicle we were interested in and then waited in the dealership for over an hour, only to be eventually told that the sales price was 100% non-negotiable. After further dialogue, we were finally told that the price could be lowered, but only $200, and this only because we had traveled so far. (This is less than 1%). We were absolutely ready to buy a car yesterday. I even explained to the sale-person (Omar) that I had hoped we could reach a mutually reasonable conclusion, to which I received no response. I have never experienced a rigidity when buying a car before, and I'm disappointed that this seemed acceptable to them. Steve Menifee, CA. More