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DCH Tustin Acura

4.6

239 Lifetime Reviews

9 Auto Center Drive, Tustin, California 92782
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Call (714) 881-4643

239 Reviews of DCH Tustin Acura

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February 21, 2019

"Great first service with George"

- MizC

After owning a Lexus for almost 20 years, I was nervous about my first service experience at Acura. George was terrific! He greeted me at my car at my appointment time and took great care of me and my car. Thank you!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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February 17, 2019

"B1 service"

- JimYoung46

excellent work, I bought three Acura car from this Acura dealership and they been provide good price, good knowledge about the vehicle and good manner toward customer.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Herron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Feb 20, 2019 -

DCH Tustin Acura responded

Hi JimYoung46, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 16, 2019

"Struts replacement and maintenance "

- TLManW

Treated well and fairly as usual. Bought car new in 2006 and been coming here ever since. Suggest that you try them out for purchase or service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Feb 20, 2019 -

DCH Tustin Acura responded

Hi TLmanW, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 15, 2019

"Great communication with online sales"

- Specialedition7

Overall I’m happy with the experience. I did spend a little longer than I wanted to at the dealer, but they did their best on for me in my way as quickly as possible. Fair pricing with limited negotiation.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Pham
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Feb 16, 2019 -

DCH Tustin Acura responded

Hi Specialedition7, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 12, 2019

"Kyle, George and Cinda are awesome! TOP NOTCH!"

- Happy Dude!

Been coming here for years and the overall service is top notch with a service team that is always very helpful, reliable and honest! Awesome!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Freddy Caraballo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Herron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
George Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Feb 16, 2019 -

DCH Tustin Acura responded

Hi Happy Dude, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 12, 2019

"Great "

- Lubos69

Thoai Dang was very patient while I had to deal with personal issues, not a typical response from a car dealer. Everything vent smoothly in timely manner.....Very pleased and will do business in the future...

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thoai Dang
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Feb 16, 2019 -

DCH Tustin Acura responded

Hi Lubos69, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 11, 2019

"Awesome"

- 99million

Dary was polite, courteous, and the service was finished ahead of schedule. This place is awesome. The waiting area is nice, and we appreciate the thoughtful child play area. Will be back again.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Damradary chum
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Feb 16, 2019 -

DCH Tustin Acura responded

Hi 99million, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 11, 2019

"Dependable and trustworthy"

- alesiabella

The DCH Tustin Acura service department is highly reliable and honest. I only ever take my car to them (for the past 3 years), and they never try to up-sell you on services you don’t actually need. Prices are fair and decent. The staff is incredibly friendly, knowledgeable and go above and beyond to help you and make it not so stressful. They are quick to assess any issues and keep you well informed. One time my battery went out while I was there, and they replaced it (was under warranty). If I ever need a loaner car, they provide it. All of the guys are great but I usually deal with George and he’s so kind! They also follow up after your visit to ensure everything went ok. Just all around amazing experiences!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Claudia Contreras
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lizet Romero
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Feb 16, 2019 -

DCH Tustin Acura responded

Hi Alesiabella, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 11, 2019

"Wolos Safi"

- tpham882

Wolos was great to work with. I didn't feel pressured to buy and he was very patient. My husband and I were both satisfied with our purchase.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wolos Safi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Glenn Handzlik
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Feb 16, 2019 -

DCH Tustin Acura responded

Hi Tpham882, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
February 10, 2019

"Service"

- Acura#1

I received & have always received excellent service from George. Always a pleasure to take my car into the service department. George goes above & beyond with his customer service! 😀

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
George Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Feb 16, 2019 -

DCH Tustin Acura responded

Hi Acura#1, Thank you for taking the time to leave us this great review. We greatly appreciate your feedback and are very happy that you had a wonderful experience with us. Regards, Kelly Zala Customer Relations Manager

Helpful
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