7 Acura Dealers near 92782near 92782

Service department was customer friendly and did not do - Mike

Service department was customer friendly and did not do unnecessary work that was the indicated based solely on time.

I had a wonderful experience with Irvine Acura. - jmgenovea

I had a wonderful experience with Irvine Acura. I was helped by Chris and Yiwen throughout the whole process. It went by smoothly and they made me confident in my decisions. I would recommend people to check out Irvine Acura even if you are not in the region!

It was a great experience due to the great staff, finance - dbadajoz

It was a great experience due to the great staff, finance dept. and sales person Brent Beach. Cheers!

Arturo was my salesman and he was very professional and - Diego

Arturo was my salesman and he was very professional and very helpful. I highly recommend going to metro Acura and going to Arturo.

I have never experienced such incompetence and dishonesty - derek j

I have never experienced such incompetence and dishonesty from a so-called “luxury” dealership in my life. When I purchased my car from this Acura dealership, there were visible stains on the seats. I was PROMISED they would be professionally removed if I paid full price instead of negotiating the cost down. I upheld my end of the deal. They absolutely did not. Fast forward two months. I take time off during a weekday — because apparently customer convenience doesn’t matter — and leave my car with them for THREE DAYS. After keeping my car for nearly half a week, they tell me their technician “wasn’t there” to work on suede and that they didn’t touch the seats at all. So what exactly was my car doing there for three days? After arguing with the sales manager and the original salesman who conveniently forgot what was promised, they offered to “dye” the seats back to the original color. Another three days without my car. When I picked it up, the seats looked WORSE than before — yellow, dark brown blotches, the suede completely ruined, and the entire interior reeking of harsh chemicals. They didn’t fix the problem. They destroyed the material. When I escalated the issue to the sales manager and finance manager, their response was essentially: “There’s nothing we can do.” Imagine hearing that from a dealership that prides itself on luxury and customer service. After being passed around to THREE different people on THREE separate occasions, they finally offered compensation in parts. The parts I selected totaled $600. Replacement seats would have been around $800. I thought that was more than fair considering the damage they caused. After I submitted everything, they suddenly backtracked and said they could “only pay $250.” $250 doesn’t even begin to cover the damage they created. From there, it turned into them haggling with me like we were at a flea market, not a professional dealership — all while continuing to pass me around to different employees so no one had to take responsibility. This dealership does not honor its word. They wasted my time, damaged my vehicle further, refused accountability, and tried to lowball me instead of fixing their mistake properly. If this is how they treat paying customers who bought at full price, I can only imagine how they treat everyone else. I would strongly recommend taking your business elsewhere.

This is my 4th visit here. - Tommy

This is my 4th visit here. Today I took my 2017 RDX to be checked for damage to my tailgate. They were very busy, but Brad took the time to go outside to check my car. He advised what parts needed to be replaced. He personally went to the service desk and spoke with Ruben and told me Ruben would be checking to see if they had the parts. A few minutes later Ruben came and explained thoroughly what my options were since they did not have the parts available. He was very polite and gave me printouts with the part numbers and prices. He coud not have been more professional + just nice. This is not the Acura dealer closest to my residence in Upland ,but certainly worth the extra drive for the excellent service. . Thank you Thomas Acura.