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DCH Tustin Acura

4.1

176 Lifetime Reviews

9 Auto Center Drive, Tustin, California 92782
Call (714) 881-4643

Top Reviewed Employees

Kyle Herron, Service Consultant, DCH Tustin Acura

Kyle Herron

Service Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Eric Li Fo Sjoe, Service Department Manager, DCH Tustin Acura

Eric Li Fo Sjoe

Service Department Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Abdul Omar, Sales Consultant, DCH Tustin Acura

Abdul Omar

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
George Rodriguez, Service Consultant, DCH Tustin Acura

George Rodriguez

Service Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 27, 2017

"lack of professionalism"

- JKL

I have purchased a vehicle from DCH and had a wonderful experience with them. However my recent experience with one of the internet representative is just no acceptable. Letting your customer wait for more than 20 minutes without any update or help is not accepted from a manger with +10 years of experience. He has specifically got my inquiry but I had NO response or help from him after first few conversation. Very poor ownership.

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Employees Worked With

Ken Nguyen
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

August 25, 2017

"Unprofessional!"

- DNguyen

Absolutely the worst experience with a service consultant. Without hesitation he accused me of fraudulent behavior in front of other employees and customers! Completely unprofessional!!

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Employees Worked With

George Rodriguez
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

August 24, 2017

"Car died. "

- Wendy3030

My car died and all these weird lights turned on. I had it towed to Acura and they called me telling me it was the battery and the one I had was out of warranty. (When my battery was just change 1yr ago) I asked if they replaced my last battery with a used one? Why would it dye after a year. I told the service guy they to make sure that was the only thing wrong with my car since all these lights turn on. I get a call 1hr later telling me I need to replace the charging part that goes to my battery and it will be $800. Wow. I told them I would get it fixed somewhere else. I was upset that they didn't fully check what was wrong to behind with. Service guy response was ok it will be $75.00 since we inspected the car. Whatever I told you what was wrong.!!! I will never go back to this dealer. Ever !!!

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Employees Worked With

Richard Neilson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

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Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Customer Lounge Area
  • After Hours Drop-Off
  • Late Service Pick-Up
  • Express Service
  • Free Coffee
  • Free Drinks
  • Quick Lube
  • Free Loaner Cars
  • Pet Friendly
  • Shuttle Service
  • Hand Car Wash
  • Television
  • HD-TV
  • Free WiFi
  • Work Space
  • Vending Machines
  • Fresh Ground Coffee, Expresso, and Specialty Coffees
  • Tea
  • Water
  • Childrens Play Area's
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines
  • Contact Consultant for Loaner Details