DCH Tustin Acura

Recently purchased a Mazda Protégé from DCH Tustin. I was greeted immediately and helped through each step of the process. each person I interacted with was friendly and knowledgeable. The car was in excelle greeted immediately and helped through each step of the process. each person I interacted with was friendly and knowledgeable. The car was in excellent condition for being used and on the older side. They even gave us seat covers. Excellent service in all areas of my experience! More

I went in for a service without an appointment during my lunchtime because I happen to be in the area. Cristian came out to assist me. Told me the service would be minimum 2 hrs wait. I thought about it lunchtime because I happen to be in the area. Cristian came out to assist me. Told me the service would be minimum 2 hrs wait. I thought about it hard but had to bite the bullet because I was in the area for that day only. Cristian went out of his way to get my car serviced and washed in about an hour because he knew I was pressed for time. Now that's service for you. Thanks so much Cristian!!! More

I was turned down by other dealerships. Abdon at this dealership took his time to understand my situation and was able to find financing for me. Also the finance rate was cheaper than Carvanna and Carmax dealership took his time to understand my situation and was able to find financing for me. Also the finance rate was cheaper than Carvanna and Carmax. They got me in and out maybe 1.5 hrs. The car rides great. The customer service and expertise I experienced is far superior than any I’ve ever had. Ebony J. More

Poor experience at DCH Tustin Acura. Drove to this lot in hopes of making a purchase and Salesman was the reason I walked away. Initial greeting was good. I wasn’t overwhelmed with someone breathing down my hopes of making a purchase and Salesman was the reason I walked away. Initial greeting was good. I wasn’t overwhelmed with someone breathing down my neck as I was browsing around. Salesman came back out and stated we were just being “picky” as we were still browsing the lot. After receiving a quote from True Car I sat down with salesman Said Naghizadeh and in return came back and said his GM Mr. Moyer would no longer honor that quote even though the quote had not expired. Salesman began to lose his temper after thanking him for his time and he kept insisting to “just pay the money” & that I wasn’t a true buyer if I didn’t. Definitely will not be recommending this dealership. More

All I have to say is that I had the best and smoothest stress free car buying experience at Tustin Acura .I want to thank Ken Nguyen for working with me to find the best price . I felt comfortable and was stress free car buying experience at Tustin Acura .I want to thank Ken Nguyen for working with me to find the best price . I felt comfortable and wasn’t pressured whatsoever. I walked out of the dealership feeling that had paid a fair price. I shopped around for the vehicle that I was in the market for and no one had the price much less the selection that Tustin Acura had. Thanks again to Ken and all the staff at Tustin Acura! More

Waste Of Time I had a negative experience we had at your dealership, DCH Tustin Acura, yesterday. I accompanied my father there this afternoon to assist him with h I had a negative experience we had at your dealership, DCH Tustin Acura, yesterday. I accompanied my father there this afternoon to assist him with his car purchase. We quickly found the vehicle we were interested in and then waited in the dealership for over an hour, only to be eventually told that the sales price was 100% non-negotiable. After further dialogue, we were finally told that the price could be lowered, but only $200, and this only because we had traveled so far. (This is less than 1%). We were absolutely ready to buy a car yesterday. I even explained to the sale-person (Omar) that I had hoped we could reach a mutually reasonable conclusion, to which I received no response. I have never experienced a rigidity when buying a car before, and I'm disappointed that this seemed acceptable to them. Steve Menifee, CA. More

I was very pleased with the assistance and advice I got for George on a maintenance issue with my MDX. He fixed the problem and tested it in front of me to my satisfaction. Very courteous with follow up a for George on a maintenance issue with my MDX. He fixed the problem and tested it in front of me to my satisfaction. Very courteous with follow up as well. Great job! More

ALWAYS a Pleasant Experience at DCH Tustin Acura!!! I always have great service from George Rodriguez and Christian Alvarez. Both are very professional and they treat you like family! I highly recommend I always have great service from George Rodriguez and Christian Alvarez. Both are very professional and they treat you like family! I highly recommend DCH Tustin Acura to anyone looking for great service, professional, honest, knowledgeable team. And don't forget to ask for either George Rodriguez or Christian Alvarez next time you go in for service. ***Special thanks to Sarah Posell (Service Manager). More

This is my first time owning an Acura and also my 1st time taking my NSX to get service and I could not be more disappointed with my experience. Not only am I getting overcharge for an oil change compare time taking my NSX to get service and I could not be more disappointed with my experience. Not only am I getting overcharge for an oil change compare to other NSX owners which whom I'm friends with just to find out I'm paying 699 per change when they are paying 400-450.... this is extremely infuriating and something I will have to report and enquired more about. Secondly my car will be in the shop for 2 weeks as of tomorrow!! all because of a fuel pump that Acura customers relations has assured me, should not take this long to order and install, Poor communication from management and I have hardly heard from my own service rep who quoted me that 699 price for an oil change others paying less, same car! I have already open a formal complaint because I feel so under valued as a customer, not to mention I'm already spending close if not over 4000.00 in one visit. More