DCH Tustin Acura

Waste Of Time I had a negative experience we had at your dealership, DCH Tustin Acura, yesterday. I accompanied my father there this afternoon to assist him with h I had a negative experience we had at your dealership, DCH Tustin Acura, yesterday. I accompanied my father there this afternoon to assist him with his car purchase. We quickly found the vehicle we were interested in and then waited in the dealership for over an hour, only to be eventually told that the sales price was 100% non-negotiable. After further dialogue, we were finally told that the price could be lowered, but only $200, and this only because we had traveled so far. (This is less than 1%). We were absolutely ready to buy a car yesterday. I even explained to the sale-person (Omar) that I had hoped we could reach a mutually reasonable conclusion, to which I received no response. I have never experienced a rigidity when buying a car before, and I'm disappointed that this seemed acceptable to them. Steve Menifee, CA. More

I was very pleased with the assistance and advice I got for George on a maintenance issue with my MDX. He fixed the problem and tested it in front of me to my satisfaction. Very courteous with follow up a for George on a maintenance issue with my MDX. He fixed the problem and tested it in front of me to my satisfaction. Very courteous with follow up as well. Great job! More

ALWAYS a Pleasant Experience at DCH Tustin Acura!!! I always have great service from George Rodriguez and Christian Alvarez. Both are very professional and they treat you like family! I highly recommend I always have great service from George Rodriguez and Christian Alvarez. Both are very professional and they treat you like family! I highly recommend DCH Tustin Acura to anyone looking for great service, professional, honest, knowledgeable team. And don't forget to ask for either George Rodriguez or Christian Alvarez next time you go in for service. ***Special thanks to Sarah Posell (Service Manager). More

This is my first time owning an Acura and also my 1st time taking my NSX to get service and I could not be more disappointed with my experience. Not only am I getting overcharge for an oil change compare time taking my NSX to get service and I could not be more disappointed with my experience. Not only am I getting overcharge for an oil change compare to other NSX owners which whom I'm friends with just to find out I'm paying 699 per change when they are paying 400-450.... this is extremely infuriating and something I will have to report and enquired more about. Secondly my car will be in the shop for 2 weeks as of tomorrow!! all because of a fuel pump that Acura customers relations has assured me, should not take this long to order and install, Poor communication from management and I have hardly heard from my own service rep who quoted me that 699 price for an oil change others paying less, same car! I have already open a formal complaint because I feel so under valued as a customer, not to mention I'm already spending close if not over 4000.00 in one visit. More

Great job as usual I’m totally pleased with not only the service that my husband and I received but also the great customer service that we received from Christian. He’ I’m totally pleased with not only the service that my husband and I received but also the great customer service that we received from Christian. He’s very with communicating to use what’s needed on our vehicle and seeing to it that’s its taken care of in a timely manner. He’s always have done a great job for us. I think its for a raise for this hard working young man. Thank you. More

All I can said is thank you. I really wanna said thanks to Ken for helping me out so much on getting my perfect car. Also my family is so grateful for your help. to Ken for helping me out so much on getting my perfect car. Also my family is so grateful for your help. More

Stupendous! We have just bought our sixth Acura from Tustin DCH Acura. We started with a 1986 Acura Integra, then on to a 1991 Legend, a 2002 MDX and TLS followe We have just bought our sixth Acura from Tustin DCH Acura. We started with a 1986 Acura Integra, then on to a 1991 Legend, a 2002 MDX and TLS followed. We then went for a 2010 MDX and now a 2019 RDX Aspec. The quality of the cars is unsurpassed. The service department is a wonder! They treat each vehicle as their own. We have always had our cars serviced a Tustin DCH and can not be more pleased. The work is done at reasonable prices and with genuine Acura mechanics and parts. I have never been oversold and appreciate that. They are my go to repair shop. More

Feel At Home I have been in 3 different acura dealerships here in southern California, (not to mention in San Antonio,Texas), DCH Tustin Acura stand out with flyi I have been in 3 different acura dealerships here in southern California, (not to mention in San Antonio,Texas), DCH Tustin Acura stand out with flying colors, my number 1 dealership. The employees always make you feel you're part of them and one of the force that stand out most is Mr. Richard Nielson, my service consultant. Excellent rapport, which makes me feel at home while waiting for your car fixed. Thank you Rich! Ruben Mende More

Great job, thanks for the personal touch. Thank you for helping us figure out the problem, the advice you gave about the battery and waiting for us to arrive until the last minute. helping us figure out the problem, the advice you gave about the battery and waiting for us to arrive until the last minute. More

Service visits Recently, my starter failed. AAA was able to get me started. I left a message for Kyle Herron, my Service Consultant that I was on my way. The part w Recently, my starter failed. AAA was able to get me started. I left a message for Kyle Herron, my Service Consultant that I was on my way. The part was in stock, and Kyle had me out the door in 2 hours. This is the type of service I have always received from DCH Tustin Acura and my service consultants. I can trust Kyle to give me solid advice, suggestions and recommendations and detailed explanations. I love the “You are my most important customer!” attitude. More