DCH Tustin Acura

Service Department is awesome ! What I like about this service department, which is the only area that I have dealt with, is that they take their time with every customer, and make s What I like about this service department, which is the only area that I have dealt with, is that they take their time with every customer, and make sure that customer leaves satisfied. Here is a recent example : I arrived to pick up my vehicle after having it serviced, and had to wait for my service adviser, Richard Neilson, who was finishing up with another customer. He finished up with her, and started processing me out. He noticed that she got into her car and got out and was looking around for someone to ask a question of. Richard quickly excused himself with me and trotted outside and over to the woman, and they had a few minutes discussion, after which she left. Coming back, he apologized for excusing himself, and then gave me a brief explanation of what the questions the woman had. Now you might think that this was a bit rude to me, but I saw it as just the opposite. Richard wanted his customer to leave satisfied and happy, and did what he needed to do to make that happen. That's the kind of customer service that is so lacking today in many businesses. Just so you know, I was treated in a like manner, Richard did not let me go until I was 100% satisfied. Bravo Richard, and Tustin Acura !! You have my business for as long as I keep my Acura, which I plan on it being a long time.... Doug More

Best Service experience ever! Christian is the world’s best all-service person! He took the time to explain everything and work within my timeframe and surpass my expectations Christian is the world’s best all-service person! He took the time to explain everything and work within my timeframe and surpass my expectations More

Excellent service writer Very nice considerate helpful willing to go thee extra mile I would recommend richard to anybody who wants someone who goes the extra mile to help you Very nice considerate helpful willing to go thee extra mile I would recommend richard to anybody who wants someone who goes the extra mile to help you More

OIL LEAK RICHARD IS THE BEST. HE PROFESSIONAL, COURTEOUS AND IS SO KNOWLEDGEABLE REGARDING ACURAS AND PROBABLY, ANY CAR OUT THERE. IT IS A PLEASURE TO BRING MY RICHARD IS THE BEST. HE PROFESSIONAL, COURTEOUS AND IS SO KNOWLEDGEABLE REGARDING ACURAS AND PROBABLY, ANY CAR OUT THERE. IT IS A PLEASURE TO BRING MY CAR IN FOR SERVICE AND KNOWING RICHARD IS IN CHARGE. GIVE THIS GENTLEMAN A RAISE!!! More

Class act and excellent service! Been bring my mdx here for over a year now and Cristian A. has always provided the best service possible. Accurate diagnosis and timely turnaround. Been bring my mdx here for over a year now and Cristian A. has always provided the best service possible. Accurate diagnosis and timely turnaround. Ask for him next time you need your acura serviced. More

Quality and professional service! I have owned Acura MDX’s for the last 17 years. I have received exceptional service from George at DCH Tustin. When it came time to purchase a new S I have owned Acura MDX’s for the last 17 years. I have received exceptional service from George at DCH Tustin. When it came time to purchase a new SUV one of my very serious considerations was the service department. George has always been upfront and honest and most importantly, I can trust him. Thank you for your awesome service George! Kathy Evans More

Kyle is the man! Kyle is the number one customer service representative in the Western World - not to mention sales. Because of Kyle and his consistent service provide Kyle is the number one customer service representative in the Western World - not to mention sales. Because of Kyle and his consistent service provided to us, our simple oil change cost over $42,000.00. I wound up buying a virtually new 2018 RLX during my oil change on an older RL. Kyle and his colleagues were a significant part of the decision making process. This is our fourth Acura purchased at DCH and the excellent customer service is a monumental factor. Thank you, Kyle and thank you, Acura. Keith More

Deceptive Sales Practices Traded in our lease and leased a new car. After all was said and done with negotiating the new lease with our lease trade-in, we were given their best Traded in our lease and leased a new car. After all was said and done with negotiating the new lease with our lease trade-in, we were given their best price and ended up accepting the offer. Now getting collection notices from Acura Finance on the old leased vehicle we traded in. Neither Richard Moyer or Mike Ngo who we negotiated the deal with have returned the numerous messages I have left for them regarding this. They have not only been deceptive but are now avoiding resolving this altogether. Shameful practices. More

Do yourself a favor and ask for Mike Ngo Mike is excellent. To me, many in auto sales simply do not listen. Mike did in fact listen and delivered an excellent deal to not only win my business Mike is excellent. To me, many in auto sales simply do not listen. Mike did in fact listen and delivered an excellent deal to not only win my business, but convert a loyal customer of another Acura dealership to DCH. Cheers to Mike. Do yourself a favor and reach out to him for your next Acura. More

Paul Mendoza Just a word about one of your service consultant, Paul Mendoza. I was amazed with his helpfulness. He not only dealt with my service issues, walked Just a word about one of your service consultant, Paul Mendoza. I was amazed with his helpfulness. He not only dealt with my service issues, walked me to find Enterprise Rental, but coordinated with my insurance inspector including verification with DCH Temecula for the original work and payment details. He made sure that my invoice was sent to my insurance agent and then called me. Very, very nice if I may say so. More