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DCH Tustin Acura
Tustin, CA
466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 466 reviews
January 30, 2019
Outstanding Service I took my 2016 MDX to replace the battery. First of all, the battery was covered by warranty and I had to pay nothing for the change. Secondly and mos I took my 2016 MDX to replace the battery. First of all, the battery was covered by warranty and I had to pay nothing for the change. Secondly and most importantly, Kyle was the most understanding and polite person I have ever encountered in a dealership. He took my car in right away, had my car washed and was very clear explaining to me the healthy condition my car is in. This might be standard procedure by Acura, but I have had Lexus cars in the past and the Service Department was never this good at helping my car needs. So, thank you, Kyle for being great at your jobs!! More
by MDX
Employees Worked With
Kyle Herron
January 30, 2019
Reliability Plus!! I did not purchase my Acura from this dealer, but I have had it serviced here almost since the very beginning. My car has 145,000+ miles on it now. Ju I did not purchase my Acura from this dealer, but I have had it serviced here almost since the very beginning. My car has 145,000+ miles on it now. Just this past summer, I had it serviced at DCH Tustin Acura and drove it that same week across the desert to Las Vegas and back at temperatures of 105+. If that's not confidence in the dealership, my service adviser, Richard Neilson, and the techs servicing my car, I don't know what is! I have owned cars from many different manufacturers, but the Acura quality and the honesty and attention to detail of this service department keep me happy in my car and true to this brand and this dealer. Did I mention they have a loyalty program that helps pay the service bill if you keep coming back? Seriously, for me, there is no other dealer! More
by AcuraFan12
Employees Worked With
Richard Neilson
January 29, 2019
Great service I went to get a new remote key for my RDX and Kyle who greeted me with biggest smile and provided me with one of the best service I received from auto I went to get a new remote key for my RDX and Kyle who greeted me with biggest smile and provided me with one of the best service I received from auto dealer. He went through every detail to explain to me what happened, how he will fix it, etc. It was really great experience. If I need to go to get the service, I will ask for Kyle, definitely. More
by Kevin
Employees Worked With
Kyle Herron
January 27, 2019
Excellent customer service I would definitely recommend this dealership. I always look for great customer service since it is so important in retaining customer loyalty. Dary my I would definitely recommend this dealership. I always look for great customer service since it is so important in retaining customer loyalty. Dary my service consultant was friendly, courteous, and pleasant to work with. He is definitely an asset to DCH. George in service was also great as well when I went in for a previous service. More
by Jshintani
Employees Worked With
Abe Ahari, George Rodriguez
January 26, 2019
Always prompt, proper service I take my car in here for regular service all the time, had my battery burn out and it was covered under warranty. Took me an 30 minutes later and ha I take my car in here for regular service all the time, had my battery burn out and it was covered under warranty. Took me an 30 minutes later and had me rolling again. More
by greg.h
Employees Worked With
Kyle Herron
January 26, 2019
Called in the AM on a Friday and they fit me in right away! Prior service advised my alternator was going. When warning lights appeared they fit me in on a busy Friday. And got me a loaner car so that I coul Prior service advised my alternator was going. When warning lights appeared they fit me in on a busy Friday. And got me a loaner car so that I could return to work right away. i have always had such great service at DCH since I bought my car. Will not go anywhere else! More
by MDXfan
Employees Worked With
Kyle Herron
January 25, 2019
Great service as always George is awesome. Amazing personalized service every time. Whenever I need anything done to my car or my wife's car, I know who to call. George is awesome. Amazing personalized service every time. Whenever I need anything done to my car or my wife's car, I know who to call. More
by gers02
Employees Worked With
George Rodriguez
January 24, 2019
Quick and Easy They make buying a car easy. Being a working mother, I don’t have a lot of time. Once we agreed upon a price, I came in to test drive the car, and I l They make buying a car easy. Being a working mother, I don’t have a lot of time. Once we agreed upon a price, I came in to test drive the car, and I left with the car. The whole process was quick and easy. I would highly recommend this place if you don’t have a lot of time. More
by Susan
Employees Worked With
Thoai Dang
January 22, 2019
Awesome service, Richard was great and kept me well informed . I always have great peace of mind after every service. Richard also gave me a heads up about needing new tires soon so I can start saving. . I always have great peace of mind after every service. Richard also gave me a heads up about needing new tires soon so I can start saving. More
by Rose1965
Employees Worked With
Richard Neilson, Claudia Contreras
January 22, 2019
Always a positive experience Kyle has taken care of service on two cars for me. I feel like he has my back every time. My cars have been well maintained and I have never had a p Kyle has taken care of service on two cars for me. I feel like he has my back every time. My cars have been well maintained and I have never had a problem. If the car requires something unexpected, Kyle always explains my options so that I can make an informed decision. More
by suefish
Employees Worked With
Kyle Herron
