DCH Tustin Acura

Pleasant buying experience! I was in the market for a new or certified pre-owned MDX looking to purchase by the end of 2016. After making several inquiries at various dealership I was in the market for a new or certified pre-owned MDX looking to purchase by the end of 2016. After making several inquiries at various dealerships in Southern California, DCH Tustin Acura made me an offer I could not refuse. I worked with Ken Nguyen, the Internet Sales Manager, who was friendly, responsive, and straight-forward. I got top dollar for my trade-in and we negotiated the price of my CPO car over the phone. Ken emailed me a breakdown of the deal, including taxes, fees, and financing terms. My car-buying experience was worth driving over 50 miles each way in Southern California traffic. On the day of the purchase, there were no surprises or changes to the terms we agreed upon. Ken delivered as promised. Finance Manager, Robert Arreola helped me secure a loan with even better financing terms than previously quoted. After I drove the car home, I noticed a few scratches on the driver side door. I called Ken the next day and he helped me set up an appointment to touch-up the paint and buff out the scratches! This is how a car-buying experience should be. I plan to return to this dealership for all my maintenance and service needs. DCH Tustin Acura earned my business with their selection of cars, competitive pricing, and customer service. It is no surprise that this dealership is the #1 volume Acura dealer in Southern California because they build lasting relationships with customers. Trust me, you will know the difference when you walk into some of the other Acura dealers in southern California or read about other people's horror stories on dealerrater.com. The next time when my friends and family are in the market for a new car, I will refer them to DCH Tustin Acura! If you are looking to lease or purchase, ask for Kenny and he will take care of you! More

# Sales Person at DCH Tustin Acura Sarun Pho was just plain fantastic with helping my Daughter get her car. Took time to explain all the features of the car. Anticipated things she m Sarun Pho was just plain fantastic with helping my Daughter get her car. Took time to explain all the features of the car. Anticipated things she might want to ask but too shy to do so. She did it all. I have bought many cars over the past 40 years and I too was so impressed. She is number one for my family's car needs. I also want to put a word in for the finance manager. He was terrific and made a real chore go really quick. I look forward to doing more business in the future with this kind of service!!! Eric Beaver More

Hooman provides outstanding customer service! Working with Hooman was a delightful experience. He took the time to understand my needs and deliver exactly what I was looking for. What's more, he e Working with Hooman was a delightful experience. He took the time to understand my needs and deliver exactly what I was looking for. What's more, he even called me on my birthday to wish me a happy birthday! Candidly, this personal touch is the reason I closed the deal with him instead of with another Acura dealer. He won my business through personal attention to detail and a strong commitment to understanding and fulfilling my needs. Would recommend to anyone that they work with Hooman! More

Service My MDX 2013 Service at DCH Tustin Acura was very well, Richard who attended me answered all my questions I had. He explained what service B1 was and what they wi Service at DCH Tustin Acura was very well, Richard who attended me answered all my questions I had. He explained what service B1 was and what they will do to the car. Once I got my car and test drive it , it felt like new. Thanks DCH Tustin Acura for making my car run like new,.. More

Streamlined & successful! He was very understanding and helpful. We set up an online appointment and he complied with the hours that worked for me, which resulted in our stay p He was very understanding and helpful. We set up an online appointment and he complied with the hours that worked for me, which resulted in our stay past the store's closing. The experience was pleasant and informative, and there was not a moment I felt pressured in the selling process. I highly recommend Hooman and this location as well. More

Superman! I researched a lot about cars. I went from Kia Optima then Acura ILX. Their prices were just 2 thousands different, but Acura was one of my best choic I researched a lot about cars. I went from Kia Optima then Acura ILX. Their prices were just 2 thousands different, but Acura was one of my best choice among others. I searched for its price, gas mileage, best dealer before buying, what kinds of safety recalls they have, what costs for maintenance, etc. This car is worth more than it costs. It's a perfect car for me. Nice body style and great color slate silver (silver mixed with baby blue) in beige interior. My buying experience was fun, friendly and smooth with Hooman Keyvan at DCH Tustin Acura. Hooman is a great and enthusiasm internet sales manager. I was so happy with both great deal and outstanding customer service here. Hooman is beyond car expert. He is an Acura genius and smart internet sales manager. He replied my email at 8:30 AM when he just got into his office. This shows me that he works very hard, so he deserves to have my business. I need to find someone who cares his or her job. Tips, make sure you clarify that you're going to purchase or lease a car, and ask for final price in email writing. When I showed up for a test drive, Hooman drove it and taught me all features of the car. I drove half way back. He is also an Apple iphone genius. The best thing I like about him is a very flexible negotiator. His sale skills is excellent. He isn't a pushy. I highly recommend working with Hooman. More

"Amazing" One of the best customer service experiences I have been a part of in a long time. Hooman Keyvan made it all happen with ease, patience (and it was n One of the best customer service experiences I have been a part of in a long time. Hooman Keyvan made it all happen with ease, patience (and it was not easy working with me I am sure :) ) and efficiency. Great follow through. He followed-up when he said he would. A true professional. The rest of the team at DCH was just as helpful and nice. I highly recommend Hooman and DCH Tustin Acura for your next car buying experience. More

Great experience Everything went as agreed via email, no surprises. Everyone at the dealer is very professional. Hooman is great to work with, will recommend him. His Everything went as agreed via email, no surprises. Everyone at the dealer is very professional. Hooman is great to work with, will recommend him. His colleague Abdul Omar was helpful also More

Easy as pie! I had the best experience with Hooman Keyvan and DCH dealership. He explained the process at every step and made sure I had all the information on my I had the best experience with Hooman Keyvan and DCH dealership. He explained the process at every step and made sure I had all the information on my new RDX. I will recommend him to anyone I know! More

Knowledgable, considerate, honest! Hooman was soooo efficient and reliable. He was always available to talk with you by phone or internet. Other dealers were dishonest and we went wit Hooman was soooo efficient and reliable. He was always available to talk with you by phone or internet. Other dealers were dishonest and we went with Tustin Acura because everything Hooman said and wrote up, he and the dealership stood behind. He told you all about the car as you were driving it and we learned more than we ever had from all the cars we have purchased over the years. I would HIGHLY RECCOMMEND going to Tustin Acura and working with Hooman!! More