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DCH Tustin Acura
Tustin, CA
465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 465 reviews
December 19, 2013
Friendly and open staff. My service consultant, Richard Neilson, was particularly helpful and instantly connected my "driver 2" cell phone to blue tooth (which I wasn't able to do without messing up my wif Neilson, was particularly helpful and instantly connected my "driver 2" cell phone to blue tooth (which I wasn't able to do without messing up my wife's connection). Although the time it took to complete the service was longer than expected, Richard updated me to keep me in the loop. Having free water in the waiting area is a plus. Without question, if I were to purchase another Acura or get my mine serviced again, it would be from DCH Tustin Acura . . . I like the friendliness and the competitive price for routine maintenance -- they give me the confidence that the work will be done correctly at a reasonable price. (I am a 3-time Lexus guy prior to purchasing my 2012 Acura . . . I no longer take my Lexus to Lexus for service, because they gouge you with pricing and are not as reliable with service as I have experienced at DCH Tustin Acura.) More
by Smcdowell
Employees Worked With
Richard Neilson
December 17, 2013
Great Service.Acura offered a carwash at the end of the maintenance service and car wash was not good at all. That's why I gave them this rating. maintenance service and car wash was not good at all. That's why I gave them this rating. More
by rjkr121
Employees Worked With
Kyle Herron
December 17, 2013
I have my MDX2008 serviced on12/13/13.great experience with Matt, it feel like he was waiting for me even though i reached earlier, he greeted me by calling my name.it really does matter.it feel s like he with Matt, it feel like he was waiting for me even though i reached earlier, he greeted me by calling my name.it really does matter.it feel s like he knows me personally.whole service was done before time.great experience.Thankyou for great service. More
by khalidj2008
Employees Worked With
matt
December 09, 2013
Kyle Herron is incredible. He is extremely knowledgeable and helpful, but beyond that, he is kind, caring, trusting, diligent, honest, and pro-active. We recommend him to all our friends and family. He unde and helpful, but beyond that, he is kind, caring, trusting, diligent, honest, and pro-active. We recommend him to all our friends and family. He understands budgets and makes us feel comfortable, and that is key. More
by ericd83
Employees Worked With
Kyle Herron
December 03, 2013
Salesman Patrick Brizuela was very helpful and friendly. I felt comfortable dealing with him. I highly recommend this dealership over other Acura dealership. My family loves our MDX. I felt comfortable dealing with him. I highly recommend this dealership over other Acura dealership. My family loves our MDX. More
by lientim
Employees Worked With
Patrick Brizuela
December 02, 2013
Excellent customer service. Friendly service rep. Our vehicle had some unexpected issues come up while getting a routine oil service. The service rep. Called us and informed us of the areas that required vehicle had some unexpected issues come up while getting a routine oil service. The service rep. Called us and informed us of the areas that required attention. Luckily, the work that needed to be done was covered under the warranty. Work was completed before the expected time. More
by AwesomeBlossom
Employees Worked With
Richard Neilson
November 15, 2013
Been with them since 2006 remarkable service very reasonable prices awesome people highly recommended I even take my Infinity to them for service and any fixes, my family cars are also taken care by reasonable prices awesome people highly recommended I even take my Infinity to them for service and any fixes, my family cars are also taken care by DCH. More
by atifg101
Employees Worked With
Richard, Eric Li Fo Sjoe, Kyle Herron
November 12, 2013
I came in to DCH for a routine maintenance during the weekend, yes the busiest time of the week, and with no appointment scheduled (foolish me). Richard accommodated me into the already booked schedule a weekend, yes the busiest time of the week, and with no appointment scheduled (foolish me). Richard accommodated me into the already booked schedule and even provided me a loaner car. I am very thankful for the great and friendly service. This dealership is awesome! More
by untitleddocument
Employees Worked With
Richard Neilson
November 12, 2013
Needed to replace a battery that had failed but would have had to pay around $200 to tow the car to Tustin. They let me get the new battery (still under warranty - prorated) so I could get it put in at have had to pay around $200 to tow the car to Tustin. They let me get the new battery (still under warranty - prorated) so I could get it put in at a local place. The starter had also failed and that has also been replaced. Both Matt and Eric were very flexible and accommodating. More
by ascasuba
Employees Worked With
Matt, Eric Li Fo Sjoe
