
DCH Tustin Acura
Tustin, CA
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I visited the dealer because of my MDX's recall. The advisor is very friendly and helpful. He suggested more services for safety driving after free performance of inspection checklist. However, he did n advisor is very friendly and helpful. He suggested more services for safety driving after free performance of inspection checklist. However, he did not pressure me to do any of those services even the rear break of my vehicle is required immediate attention. The dealership also provided the exterior courtesy car wash and vacuum the front carpet. More
I took my car in because of a recall. The dealership never pressured me to do any other service; however, they did wash my car and perform a checklist to ensure the safety of my vehicle. never pressured me to do any other service; however, they did wash my car and perform a checklist to ensure the safety of my vehicle. More
I have purchased at least 4 Acura's from this dealership. They are very interested in making the customer feel important and care for when they come in for any reason. It's not just about making dealership. They are very interested in making the customer feel important and care for when they come in for any reason. It's not just about making a sale. The service staff are very friendly and up to date with the new Acura technology. I recoomend them to all my friends to purchase their vehicles there and to have their cars serviced there. More
Sean Lee was a pleasure to work with. Buying a car can be a stressful ordeal at some dealerships, but Sean Lee made it smooth and painless. Easy to talk to and very friendly. Explained every part of the cont a stressful ordeal at some dealerships, but Sean Lee made it smooth and painless. Easy to talk to and very friendly. Explained every part of the contract thoroughly. Showed me how to operate all of the cars features, and set up the Bluetooth. We were in and out quickly, and couldn't be happier. Thank you Sean Lee and DCH Tustin Acura!! More
Service advisor Matt Storm took care of a minor problem with my 99 Acura CL. Professional and friendly. And no charge for correcting the problem either. Great service previously with servisor advisor Ky with my 99 Acura CL. Professional and friendly. And no charge for correcting the problem either. Great service previously with servisor advisor Kyle Herron. I remember good service which is why I continually go back there. If I do decide to purchase an Acura in the future, I know exactly where to go!! Thanks again and keep up the great work. More
This dealership truly cares for the customer and strives to provide service that meet the customers' needs so that they are a customer for life. I will be buying my next car here because of the service. Mig to provide service that meet the customers' needs so that they are a customer for life. I will be buying my next car here because of the service. Miguel made sure I was satisfied with my used car purchase by agreeing to fix almost all of the cosmetic issues I brought up. They fixed them all and even gave me some extras. Very satisfied with my car purchase here. Richard Neilson of the service department was very helpful in getting my car fixed and getting me a loaner car. I highly recommend this dealer to anyone looking for an Acura. I will not look anywhere else for an Acura. More
Matt Storm took a personal interest in getting the servicing done right. He was friendly, efficient, and very helpful. I appreciated them making a loaner car available--so much better than trying to l servicing done right. He was friendly, efficient, and very helpful. I appreciated them making a loaner car available--so much better than trying to leave the car off and figure out how to get to work. More
If you want a good deal at an Acura dealer in SoCal you have to contact Steve Shirk. Before I dealt with him I had been dealing with about 10 other dealers. All the other dealers were basically telling me have to contact Steve Shirk. Before I dealt with him I had been dealing with about 10 other dealers. All the other dealers were basically telling me the deal I wanted was ridiculous and impossible. Steve accepted my deal and that was it, car buying life changed. My deal wasn't impossible and I realized how strongly most dealers work at getting you to think there are these cut and dried "invoice prices" with no negotiating possible. If you want a great deal, go for it. You may never know if you are getting a great deal unless you talk to Steve. He's easy to deal with and very straightforward. Very highly recommended! More
I went for a quick 15000 mile checkup. The service has been very quick and easy. I was given thorough report on the health of the MDX that was serviced. been very quick and easy. I was given thorough report on the health of the MDX that was serviced. More
When my CD changer was jammed in my 2008 MDX, I brought it in to Tustin Acura expecting a fairly expensive repair since it's no longer under warranty. I was not too happy since the car only had 23,000 mil it in to Tustin Acura expecting a fairly expensive repair since it's no longer under warranty. I was not too happy since the car only had 23,000 miles on it. Freddy told me he will discuss the issue with the service manager and get back to me. Within a few days he called back and said a new unit would be ordered to replace the defective one at no charge. This is really outstanding customer service and I will recommend Tustin Acura to all others. Special thanks to Freddy also for the excellent service he provides Huy More