DCH Tustin Acura

Since my old 1991 Honda Accord finally died, I really dreaded the whole car purchasing process. So much so, that I had the car purchasing agent from my Credit Union do it for me. She shortly found on-l dreaded the whole car purchasing process. So much so, that I had the car purchasing agent from my Credit Union do it for me. She shortly found on-line EXACTLY the car I was looking for . . . a Silver 2007 Acura TSX, with the color interior and Nav Package I prefered. She had me contact Steve Hahn at DCH Tustin Acura. Even though I drove almost 50 miles from my home in the South Bay to Tustin, I can truly say that it was well worth the drive. We got a better than expected deal on this Certified Acura than I ever expected. The best part was the way Steve worked with us. He joked around with us and teased almost as much as I do, EXCEPT when we were discussing cars. Then, he was all business. He actually made the entire purchasing process enjoyable. I had been to two car dealers a couple of days earlier, and had to take some aspirin to rid myself of a headache each time when I left. Not so with Steve. He treated us like friends. And that was SO refreshing. He took all the time we needed going over our multitude of questions about the new (to us) TSX, and even recommended an excellent restaurant when queried as we were closing the deal. (He was so right about the restaurant too.) Even though it is a bit of a drive from my home, for future car purchases for my entire family, I will first look to Steve Hahn and DCH Tustin Acura for that car. I can't recommend them enough. More

The folks at DCH Tustin Acura have taken care of my 2005 RL since new. Larry took the call when I made the appointment but Gary is great as well. They make sure that any updates and service notes are addr RL since new. Larry took the call when I made the appointment but Gary is great as well. They make sure that any updates and service notes are addressed. They listen carefully to any issue you might have and make sure that it is checked out by the tech. When I've needed the car checked or serviced they work with my schedule and have a courtesy shuttle if it is going to take a while. I have never received less than excellent service with this dealer and would highly recommend them. More

I have been a Tustin Acura customer since 1988 and I'm on my 2nd Acura from them, a 1999 RL ... Even though Tustin Acura is not the closest Acura dealer to where I live, I continue to bring my car to Tustin my 2nd Acura from them, a 1999 RL ... Even though Tustin Acura is not the closest Acura dealer to where I live, I continue to bring my car to Tustin Acura for servicing because of the outstanding service provided to me ... Especially by Freddie Caraballo ... He always gives me excellent service, explains things clearly to me and delivers what he promises (bith regarding time and cost) ... Quite frankly, he is the main reason why I continue to bring my car to Tustin Acura ... I totally trust him More

It was a great experience from the first phone call to driving the car home. Really. Before stepping into Tustin Acura I was getting seriously worn down by the car shopping experience. After a month driving the car home. Really. Before stepping into Tustin Acura I was getting seriously worn down by the car shopping experience. After a month of research, internet quotes, and visiting dealerships I was fed up with the process/mind games and nearly decided to put car buying on hold so I could catch my breath. I decided to give it one more shot (since it was the last day of the month) when a car caught my attention on the Tustin Acura website. However, I was dreading the idea of stepping foot into another dealership. After a bit of anxiety I called up a friend for support and asked him to visit one more dealer with me. He reluctantly agreed. We had no idea we would both be all-smiles in the end. It went great. Abe Ahari was my contact and was friendly and easy to communicate with from beginning to end. He was not pushy at all and answered all of my questions patiently and amicably. He employed no sales tactics and I actually felt comfortable and at ease in a car dealership...definitely something I wasn't used to. After a comprehensive test drive, Abe thoroughly addressed all of my concerns before we sat down to talk about price. Once again...Easy. The price was already good (had done plenty of research online through edmunds, kbb, ebay, craigslist, nada, etc.), but it was still more than I could afford. With minimal discussion we got it down to something that sat well with both parties. I almost couldn't believe it. It only took a few minutes and I was actually still smiling. Steve Hahn in the finance department was equally as great and comfortable to work with. He informed me of all the possibilities but didn't try to hard sell me anything at anytime. He explained the details of the purchase patiently and thoroughly with an air of ease and friendliness. We even swapped dog stories at one point. It was like talking with a friend...a definite pleasure. In the end, I got a great price on a certified pre-owned RDX and was out the door in relatively little time. The friend who accompanied me was impressed with the experience as well. I have to really thank Abe and Steve for ending my car buying journey on a high note. I would have never believed it could be so easy had I not experienced it for myself. The dealership was well-organized and clean and the staff was friendly and accommodating. I never felt like I was dealing with salesmen...just working with good customer service. Thank you for making it all worth it! More

I have entrusted this dealership with each Acura (1998 Integra and my CL 3.0) I have owned. My Service representative (Freddy) has earned my trust by ALWAYS being upfront and honest with me on each and ev Integra and my CL 3.0) I have owned. My Service representative (Freddy) has earned my trust by ALWAYS being upfront and honest with me on each and every service/repair I have had done. No dealership has ever earned my trust, nor will any dealership likely have the opportunity as I will be an Acura owner for life due to the quality of the product itself, and the service and honesty provided by my dealership (DCH Tustin Acura). Times are tough, and money is tight. I have confidence as I have for over 7 years of working with Freddy that whatever service or maintenance that is required IS REQUIRED. If I can't afford a repair or maintenance at a particular time, Freddy will let me know if it is ABSOLULITY necessary, or if I can get by for an additional thousand miles until I can afford it. I can recall my first experience with Freddy which I happened to mention to him coincidently upon completion of my service today. I had purchased a replacement bulb for my Integra and thought I would save money by installing it myself. After an hour of trying, I drove to the dealership which I purchased the bulb (Tustin Acura) and asked how to install the bulb. Freddy happened to be on duty that day, and without hesitation said "pop your hood, I'll replace it for you right now". THAT is the reason I began having my Integra regular service and maintenance at my then hometown dealership. I have moved to several areas where other Acura dealerships are closer and more readily available. However, I am loyal to quality and customer service, and from my first encounter with the Service department and my Service Rep, that has built a long lasting devotion which continues to this day. People hear how old my car is, and that I have it serviced with my dealership. They tell me they have "a guy" that they go to and say I should check it out to save money cause dealerships are a rip-off... I have gone that route too many times with prior vehicles (non Acura's) and found I ended up paying more for repairs on the repair itself. With this dealership, I don't have to worry as they back what they say and guarantee their work. One last example: I purchased a new battery late in 2008 from my dealership. For whatever reason, within one year that battery died. I took it back to the dealership thinking it was a starter or alternator. They checked it and found it was a defective battery. Replaced it and I was on my way no charge and with an apology for the inconvenience. Had I gotten that battery elsewhere, I may have been out of luck or waiting for this, that, and the other to be checked before my battery would have been replaced. These are just a few experiences I have had with this dealership, and I will have many more in the future... Count on it! Thank you DCH Tustin Acura, Chris Rodriguez More

Copy of letter I wrote to DCH Acura on 11/23/09 Dear Copy of letter I wrote to DCH Acura on 11/23/09 Dear Mr. Hsu (General Manager), My wife leased an Acura for Sierra Acura in Alhambra a couple of Copy of letter I wrote to DCH Acura on 11/23/09 Dear Mr. Hsu (General Manager), My wife leased an Acura for Sierra Acura in Alhambra a couple of years ago. Her 2008 TSX is a great car for her. Never had a problem until last week when she complained that the tire pressure monitor was on. I took it in too Cerritos Acura and the service adviser looked at the car and told me it that the tire pressure monitor light was probably a faulty sensor because the tire looked ok to her. The service advisor at Cerritos told me she was really busy and that I should schedule an appointment for next week an just come back or leave my car there for 5 hours that day. When I asked how I would get home, she told me that they could shuttle me 5 miles, but I live in Fullerton which is closer to the 8-10 miles away and she told me it would be too far to shuttle. I was very unhappy but I decided it could not be helped and I left. This was last week. This morning when I woke up I went for a morning walk and noticed that my wife’s car on the driver’s side rear looked a little low. I decided that I would contact DHC in Tustin because your dealership was actually a little closer to where I was heading for today. I stopped in and was fortunate enough to run into a Service Consultant Kyle Herron. He sent the car to up to get looked at and told me that it was not the tire pressure monitor sensor and in fact it was the tire which had a nail in the side wall. He also informed me he could get me shuttled 10 miles and if needed a little further and even offered a pick up. That was quite impressive. My wife makes all the financial decisions in our household and I could not get a hold of her this morning so I had to leave due to a meeting that I needed to attend. He had my car brought back to me and was kind of enough to have my wife’s 2010 registration sticker put on for me. He also had the tire pressure up back to normal and offered me a quote of $227 for a new rear tire. I told him that I would have to speak with my wife about this before I could make a decision. His words, “not a problem, give me a call when your are ready.” I was more than satisfied. The most impressive part, he offered to have my car washed before returning it to me. Now if that isn’t impressive and great quality worthy service then I don’t know what is. I didn’t even purchase the car at DCH Acura, but he had taken the time to pull off the license plate frame to have new stickers put on, have the tire pressure back to normal and offered a car wash. Incredible!! While waiting for my wife’s car I happened to stumble in to the showroom and ran into Tom Pitchford who was more than eager to help. Not only did he provide excellent customer service, I didn’t even feel pressured. I even let him know beforehand that my wife’s lease isn’t up for a couple of months. He still offered his help as if I was purchasing a car today all the way to the end. I felt guilty for taking up his time because he could have been helping another customer. I have worked in the automotive industry for many years and currently work in automotive finance. I have bought and leased many cars but never I had experienced such great service from a car dealership. Never had I received such excellent service while visiting a service department especially from a dealership where I didn’t even purchase the car from. I regret that I will not be replacing the tire with DCH Acura due to my wife wanting to take it to where she regularly services her vehicle. But I will tell you this. Our next vehicle purchased in 2010 when her lease is up will be an Acura and it will be from DCH Acura in Tustin. It will also be serviced there regularly. Today you might not have received my business for a rear tire, but you have earned yourself future business from one happy Acura owner. Your incredible staff has also given me reason to believe that the dealership experience can exceed the services of a non-dealership repair/service facility. I look forward to working with Tom Pitchford in the early months of 2010 and with Kyle Herron in the future there after. With today’s economy and changing times, I am happy to see there is a dealership out there such as DCH Acura that offers excellent customer service. There are a lot of companies who are forgetting that the dealership experience in service is just as important as the service when first purchasing a car. I think a lot of car dealerships are forgetful of this and definitely DCH in Tustin raised the bar a little more today. And beyond feeling like a customer today, I felt more like a guest at Acura rather than just a customer. I think all the other dealerships should follow in the great example set forth by your dealership today. More