DCH Tustin Acura
Tustin, CA
Filter Reviews by Keyword
By Type
Showing 584 reviews
We give this dealership a 5 as we felt that this dealership was truly service-oriented. We were very impressed by the professionalism and friendliness of our sales/service rep Wolos (as I commented dealership was truly service-oriented. We were very impressed by the professionalism and friendliness of our sales/service rep Wolos (as I commented on other reviews, the man helped install our carseat at 10pm!). We were very satisfied by Alex who gave us a unbeatable price and finance rate that matched our ridiculously low rate that we received elsewhere. Steve worked was very professional with his financing (he made things seem easy). We liked the speediness, competence, and professionalism of this dealership. Nobody made it feel like they were trying to coax us into getting something we didn't need; nobody pressured us; I felt they were there to help us maximize the best purchase. My husband and I as we drove our MDX back home, discussed what an amazing day it was and it really was because of this dealership. Thank you for your service. We will come again should we decide to get another Acura. More
Kyle Herron is an exceptional service provider. He is kind, courteous, professional, genuine, and makes every visit to DCH Tustin Acura a pleasure! DCH Tustin Acura also provides a great waiting area tha kind, courteous, professional, genuine, and makes every visit to DCH Tustin Acura a pleasure! DCH Tustin Acura also provides a great waiting area that customers can use while waiting for their car to be serviced. The staff offers you water, fruit, and a chocolate bar. They also provide fast, free internet so definitely utilize this feature and bring along your laptop to every visit. More
It was a pleasurable experience and I would recommend others to this dealership without a doubt. Each of the staff members are so personable and they made this purchase a memorable car buying experience! others to this dealership without a doubt. Each of the staff members are so personable and they made this purchase a memorable car buying experience! If you want a luxury car at an affordable price with beautiful interior and nice technology, I would definitely suggest going to DCH Acura. More
my family bought a 2008 ACURA MDX last 2008 at this dealership (DCH TUSTIN ACURA). We drove more than 50 miles one way every Maintenance schedule. We prefer to bring our MDX to DCH TUSTIN ACURA because dealership (DCH TUSTIN ACURA). We drove more than 50 miles one way every Maintenance schedule. We prefer to bring our MDX to DCH TUSTIN ACURA because of their Excellent Service. Even if Santa Monica Acura is very very close to our place. My previous Service Advisor no longer works in this dealership.So, I made an appointment directly with Their Service Manager. last June 19 through email. It's my first time to meet the Service Manager Eric LiFoSjoe who went above and beyond the call of duty when we brought our MDX for Schedule Maintenance and some warranty service. He really helped me out and was awesome to work with. He answers my phone calls...answers my emails....return my calls...answers my questions... give me updates. He is friendly and easy to talk to... We got a 2012 ACURA TSX as a loaner and my wife likes it! My wife also likes the 2014 BLACK ACURA MDX when she saw it on the dealership display lot! I've been to different dealerships but never experience this kind of Excellent Service. Thank you very much Eric!!! More
I am very satisfied for the service of my Acura TL . Kudos to Kyle Heron and I recommend to ask for Kyle when they need service for their cars. Kudos to Kyle Heron and I recommend to ask for Kyle when they need service for their cars. More
I purchased a preowned/precertisfied 2009 Acura TSX, less than a year old w/5,600 miles. I also purchased the 7yr/100,000 mile bumper2bumper extended warranty. I'm Very Satisfied, they have Excellent Surv than a year old w/5,600 miles. I also purchased the 7yr/100,000 mile bumper2bumper extended warranty. I'm Very Satisfied, they have Excellent Survice!!! More
I have taken my car to DCH Tustin Acura since it was new. For routine servce, I wait in the customer waiting area until the sevice is done. One two occasions when the work was to take longer than I could re For routine servce, I wait in the customer waiting area until the sevice is done. One two occasions when the work was to take longer than I could reasonably wait for it, the dealer offered to loan me a car for the day. This was appreciated but not expected. Other serve departments had used in the past only offered to call for me to arrange a rental car. Work has always been completed accurately with my car washed and ready often ealier than originall promised. The service managers are always careful to fully explain the work that is to done and the expected cost. I have never been surprised to find the final amount higher than expected. The staff is friendly, the facilities clean and inviting. There is free coffee, a comfortable waiting area with WIFI if I need it. I find DCH Tusting Accura service so professional, that I can't inagine taking my car for service any where else. More
A dealer with a cheaper and reliable services. I always drive 20 mins to get my car done. There is a dealer where I live but I drive to DCH Tustin Acura for my cars' need. drive 20 mins to get my car done. There is a dealer where I live but I drive to DCH Tustin Acura for my cars' need. More
Kyle Herron was my Service Advisor at my recent visit. Kyle is my reason for switching from Weir Canyon Acura to DHS Tustin Acura. I had called Wier Canyon Acura for 3 days straight(!!) just to inquire o Kyle is my reason for switching from Weir Canyon Acura to DHS Tustin Acura. I had called Wier Canyon Acura for 3 days straight(!!) just to inquire on a few things regarding my Acura. I was on hold forever each and every time I called their service department. I even timed one of my calls, and ended up hanging up after 7 minutes on hold. I immediately called DHS Tustin Acura. Kyle answered my service call and from the get go was pleasant and informative. I made my appointment with him and took my Acura MDX in. He is very knowledgeable, patient, thorough. I was very impressed with his knowledge and efforts. I have only gone to DHS twice for servicing. I will now ONLY go to DHS for all of my servicing needs (and ,most likely for my next Acura). This is due to the impeccable service provided by Kyle Herron. He is the type of Service Advisor one hopes to deal with when taking their car in...or just calling for answers to questions regarding their Acura. Kudos to Kyle. More
Their service department personnel are super friendly and they do a good job trying to keep costs down for you too. Their service is excellent, of course, too! they do a good job trying to keep costs down for you too. Their service is excellent, of course, too! More


