DCH Tustin Acura

Copy of letter I wrote to DCH Acura on 11/23/09 Dear Copy of letter I wrote to DCH Acura on 11/23/09 Dear Mr. Hsu (General Manager), My wife leased an Acura for Sierra Acura in Alhambra a couple of Copy of letter I wrote to DCH Acura on 11/23/09 Dear Mr. Hsu (General Manager), My wife leased an Acura for Sierra Acura in Alhambra a couple of years ago. Her 2008 TSX is a great car for her. Never had a problem until last week when she complained that the tire pressure monitor was on. I took it in too Cerritos Acura and the service adviser looked at the car and told me it that the tire pressure monitor light was probably a faulty sensor because the tire looked ok to her. The service advisor at Cerritos told me she was really busy and that I should schedule an appointment for next week an just come back or leave my car there for 5 hours that day. When I asked how I would get home, she told me that they could shuttle me 5 miles, but I live in Fullerton which is closer to the 8-10 miles away and she told me it would be too far to shuttle. I was very unhappy but I decided it could not be helped and I left. This was last week. This morning when I woke up I went for a morning walk and noticed that my wife’s car on the driver’s side rear looked a little low. I decided that I would contact DHC in Tustin because your dealership was actually a little closer to where I was heading for today. I stopped in and was fortunate enough to run into a Service Consultant Kyle Herron. He sent the car to up to get looked at and told me that it was not the tire pressure monitor sensor and in fact it was the tire which had a nail in the side wall. He also informed me he could get me shuttled 10 miles and if needed a little further and even offered a pick up. That was quite impressive. My wife makes all the financial decisions in our household and I could not get a hold of her this morning so I had to leave due to a meeting that I needed to attend. He had my car brought back to me and was kind of enough to have my wife’s 2010 registration sticker put on for me. He also had the tire pressure up back to normal and offered me a quote of $227 for a new rear tire. I told him that I would have to speak with my wife about this before I could make a decision. His words, “not a problem, give me a call when your are ready.” I was more than satisfied. The most impressive part, he offered to have my car washed before returning it to me. Now if that isn’t impressive and great quality worthy service then I don’t know what is. I didn’t even purchase the car at DCH Acura, but he had taken the time to pull off the license plate frame to have new stickers put on, have the tire pressure back to normal and offered a car wash. Incredible!! While waiting for my wife’s car I happened to stumble in to the showroom and ran into Tom Pitchford who was more than eager to help. Not only did he provide excellent customer service, I didn’t even feel pressured. I even let him know beforehand that my wife’s lease isn’t up for a couple of months. He still offered his help as if I was purchasing a car today all the way to the end. I felt guilty for taking up his time because he could have been helping another customer. I have worked in the automotive industry for many years and currently work in automotive finance. I have bought and leased many cars but never I had experienced such great service from a car dealership. Never had I received such excellent service while visiting a service department especially from a dealership where I didn’t even purchase the car from. I regret that I will not be replacing the tire with DCH Acura due to my wife wanting to take it to where she regularly services her vehicle. But I will tell you this. Our next vehicle purchased in 2010 when her lease is up will be an Acura and it will be from DCH Acura in Tustin. It will also be serviced there regularly. Today you might not have received my business for a rear tire, but you have earned yourself future business from one happy Acura owner. Your incredible staff has also given me reason to believe that the dealership experience can exceed the services of a non-dealership repair/service facility. I look forward to working with Tom Pitchford in the early months of 2010 and with Kyle Herron in the future there after. With today’s economy and changing times, I am happy to see there is a dealership out there such as DCH Acura that offers excellent customer service. There are a lot of companies who are forgetting that the dealership experience in service is just as important as the service when first purchasing a car. I think a lot of car dealerships are forgetful of this and definitely DCH in Tustin raised the bar a little more today. And beyond feeling like a customer today, I felt more like a guest at Acura rather than just a customer. I think all the other dealerships should follow in the great example set forth by your dealership today. More

I have been going to Tustin Acura for 6 years now, and I can confidently say this is the best dealership I have ever dealt with. Over the last 6 years, I’ve had Freddy at Tustin Acura taking care of servi can confidently say this is the best dealership I have ever dealt with. Over the last 6 years, I’ve had Freddy at Tustin Acura taking care of service on my three different Acura vehicles (a 2001 TL, a 2004 TL, and a 2006 RL), and I have only had positive experiences. While most of my experience with this dealership has been with the service department, I did by a certified pre-owned 2001 Acura TL from Tustin Acura, and their sales department was also good. I can honestly say I give this dealership a 5/5 across the board. Here’s why: - Service Adviser: Freddy is great – he’s always on schedule with what he quoted me, and always at the quoted cost. Everyone in the service department seems to know there stuff, but due to my experiences with Freddy, I would highly recommend you ask for him by name. - Waiting Area: Sometimes when I get service done it’s easiest to just wait while they do it. The waiting area is spacious, and conducive to getting work done (free WiFi, available tables, etc). They also have a good sized TV to watch in case you are not nerdy like me and carrying a laptop with you at all times. - Pricing: when I got my 1st Acura, I called independent mechanics to see what their rates were. The two I talked to about scheduled maintenance charged more than the dealer (I was shocked that a dealer would be the cheap option – go figure). - Honesty: I feel like the norm for most service departments is to try to up-sell you on things you don’t need. I’ve never had this happen at Tustin Acura. For quality Acura service, this is the place to go. Freddy and his manager Eric are really good. -Kris More

I am writing this review to commend Service Manager Eric LiFoSjoe on a job well done. I have dealt with Eric for over 2 years now and every time I visit the dealership I get nothing but excellent service fr LiFoSjoe on a job well done. I have dealt with Eric for over 2 years now and every time I visit the dealership I get nothing but excellent service from him. Eric is extremely professional and goes out the extra mile to ensure that any concerns I have about my Acura are resolved to my satisfaction. The best thing about this guy is that he answers his own phone every time you call. Now where else can you get a live Service Manager rather than a voice message? I definitely would recommend this dealership anytime. RM More

This is my second car purchased from Alex Chung. He is the reason why I bought both of my TL's there. I am loving my 2009 TL. I honestly had to search around just to keep the dealerships honest. Of c the reason why I bought both of my TL's there. I am loving my 2009 TL. I honestly had to search around just to keep the dealerships honest. Of course I ended up buying from Tustin Acura. The people there are great to work with. Thanks Tustin Acura Family and especially thanks to Alex Chung! More

My review is rated excellent!I WOULD PLACE THIS DEALERSHIP AT A 10, NOT A 5!!!!!!!!!! ABOUT, DCH TUSTIN ACURA, 9 AUTO CENTER DRIVE, TUSTIN CA. 927782, PHONE: 714-669-9900. ASK FOR SALES MGR.ALEX DEALERSHIP AT A 10, NOT A 5!!!!!!!!!! ABOUT, DCH TUSTIN ACURA, 9 AUTO CENTER DRIVE, TUSTIN CA. 927782, PHONE: 714-669-9900. ASK FOR SALES MGR.ALEX CHUNG Most people cringe , when they think about a car agency. Please take a deep breathe, keep a smile on your face, as I am recommending the BEST ACURA DEALERSHIP and contact person, ALEX CHUNG, SALES MANAGER, that I have ever dealt with, in the last 35 years, of leasing or buying cars! The moment that you go to this dealership, which is the largest Acura Dealership, in Orange, Cty. Ca. you will feel like you are with family, who care. NO PRESSURE, NO BAIT AND SWITCHES, NO TALL STORIES, ABOUT WHY THE PRICE IS TOTALLY OUT OF REACH, FROM WHAT YOU WISH TO SPEND. ALL ACURA MODELS, ARE TOTAL QUALITY AND EFFICIENT AND YOU WILL DRIVE OFF IN THE MODEL,THAT YOU DESIRE. TRUST,ALEX CHUNG,TO HELP YOU. BELIEVE ME, I HAVE DRIVEN SEVERAL DIFFERENT MAKE CARS, BEFORE MEETING ALEX, WHO PUT ME INTO MY FIRST ACURA, 7 YEARS AGO. I NEVER HAD TO BRING BACK AN ACURA, IN THE FIRST YEAR, FOR ANY ADJUSTMENT, BECAUSE IT WAS NEW FROM THE FACTORY. I BROUGHT BACK AUTOS THAT I OWNED, NOT ACURA AUTOS, FROM OTHER CAR DEALERSHIPS, MANY TIMES IN THE FIRST YEAR, FOR FACTORY ADJUSTMENTS. IN MY OPINION, ACURA, IS MORE CAR, THAN ANY OTHER CAR, IN ITS CLASS, BOTH IN QUALITY AND THE PRICE TAG OF THIS CAR. SECOND, ALEX CHUNG, MAKES YOUR BUYING EXPERIENCE, A HAPPY ONE! ALEX, UNDERSTANDS THAT A DEALERSHIP, IS ABOUT PEOPLE RELATIONSHIPS AND THAT REPEAT HAPPY CUSTOMERS, MAKE A DEALERSHIP, SUCCESSFUL. NOW, YOU KNOW WHY THIS DEALERSHIP IS SO SUCCESSFUL AND #1 IN ALL OF ORANGE COUNTY. ALEX, GOES OUT OF HIS WAY TO GET YOU THE CAR THAT YOU WANT AND ALEX, IS ONLY HAPPY, WHEN HE SEES THAT YOU ARE,TOTALLY SATISFIED. I LIVE 40 MILES FROM THIS DEALERSHIP, BUT I WOULD DRIVE, ANY MILES THAT IT TOOK, TO BUY FROM DCH TUSTIN AND SALES MANAGER, ALEX CHUNG. MY NEW, 2010 ACURA TL, IS ONE OF THE MOST BEAUTIFUL CARS ON THE ROAD TODAY. THE CAR IS ONLY 4 DAYS OLD AND IT FEELS LIKE GETTING A NEW GIFT, EVERY DAY THAT I DRIVE IT. IT DRIVES SO SMOOTH AND HANDLES SO EASY, THAT I COMPARE IT TO DRIVING ON CLOUDS! EVERYONE THAT YOU DEAL WITH AT THIS DEALERSHIP, WILL MAKE YOU FEEL LIKE YOU ARE AT HOME. A TEAM IS ONLY AS GOOD AS ITS LEADERSHIP, SO THANK YOU, SALES MANAGER, ALEX CHUNG AND THE ENTIRE TEAM, AT DCH TUSTIN ACURA. ONE VERY HAPPY,PROUD AND SATISFIED CUSTOMER. I LOVE MY NEW 2010 ACURA TL. More

Absolutely fantastic, first-rate service in all respects-- they worked hard to get me the best deal possible on parts (rebuilt motor and transmission). The car was returned quickly -- and it was e respects-- they worked hard to get me the best deal possible on parts (rebuilt motor and transmission). The car was returned quickly -- and it was even clean! The technicians were patient and clear when explaining what the problems were and also what my options were. Overall, it was a GREAT experience! More

My experience at Tustin Acura was like nothing I've had before. They were extremely patient with my inability to choose between the RDX and MDX. They treated me with respect, answered all my questions, and before. They were extremely patient with my inability to choose between the RDX and MDX. They treated me with respect, answered all my questions, and gave me an incredible deal, without any pressure, arm-twisting or any other normal "car dealer" tactic. I really appreciate how they gave me room to experience and decide on the vehicle of my choice. They were close enough to help when I needed them, but never hovered over me, or made me feel uncomfortable. The financing was simple and met my expectations, with no pressure to buy any add-on accessories or warranties. At time of delivery, they explained everything about my new car and answered all my questions. They even helped me set up all the "personal settings". I will highly recommend this dealership to anyone needing a new car. I think they would have even ordered me pizza had I asked! More

I leased my TL from these folks and it was a great experience. Every time I have come in they have been very good. I leased other Acuras from another dealership but Tustin Acura won my business t experience. Every time I have come in they have been very good. I leased other Acuras from another dealership but Tustin Acura won my business through their excellence. So I started using them for service and I have had nothing but excellent service. The car is available before the estimate, the costs are low, I can use my laptop with the high speed internet. It is nice to see folks who beleive in quality service. I totally recommend them without qualification. More

Watch out for sub par installations on any accessories especially the aftermarket DVDs. we have had nothing but problems from the get go, and to top it off we live a few hours from them, so every time the especially the aftermarket DVDs. we have had nothing but problems from the get go, and to top it off we live a few hours from them, so every time there is a issue we have to bring it back to them. We have not yet even got to enjoy the $2500.00 (choke) spent on sub par product installed which is infuriating. They fixed it once and now back again for round three. Get DVDS from someone else and do thourough research before you pick a product. Gavin T More

My 2002 Acura TL-Type S now has 120,000 miles. Transmission started to slip. Towed car over to Tustin Acura on a Sat. Freddy said,"No Problem, I will call you on Mon.I will call the factory and se Transmission started to slip. Towed car over to Tustin Acura on a Sat. Freddy said,"No Problem, I will call you on Mon.I will call the factory and see if the transmission is still under warranty." Freddy also gave me a car drive. Picked up my TL on Monday. Transmission was...Free!, Loan car...Free!,Wash Job...Free! Wow!! all for Free, Now That's "Quality Service" I will Be Back Thank you, Lynn in Huntington Beach, CA. More