DCH Wappingers Falls Toyota - Service Center

Sammy did all the things I'd brought my car in for and sent a detailed, logical and very helpful video of the areas he checked and condition of each. He identified some things to keep an eye on also. I'm sent a detailed, logical and very helpful video of the areas he checked and condition of each. He identified some things to keep an eye on also. I'm very happy with the service he provided! More

Excellent customer service and attention to detail Greeted me when I came in and helped me with my service request Greeted me when I came in and helped me with my service request More

She showed empathy. Was efficient and kept me informed all the time. Knows her job Was efficient and kept me informed all the time. Knows her job More

Great service The job done very well Satisfactory Outstanding Customer Service Very friendly staff 100 percent satisfied Outstanding Customer Service Very friendly staff 100 percent satisfied More

She had no idea what was going on. She recorded wrong information on my drop off. She didn't stay on top.of thing's. My car was never attended too. I had to bring it back just so they She recorded wrong information on my drop off. She didn't stay on top.of thing's. My car was never attended too. I had to bring it back just so they could get work done. More

Had an appointment and 1 hour had elapsed and my vehicle was still not taken in. I had to ask because I was on a time restraint. The video also did not show all the work they charged me for and they never c was still not taken in. I had to ask because I was on a time restraint. The video also did not show all the work they charged me for and they never came out to me to confirm or discuss anything that needed to be done on the car or authorize any additional work, they just did it. I got hit with over $350+ with no coupon ! I asked and looked online. Matthew was trying so hard to be helpful he really was but it's not his fault the service was poor. More

Okay, thanks Matthew was very helpful in explaining the situation. He was helpful for arranging a ride to home and back to the service station situation. He was helpful for arranging a ride to home and back to the service station More

Fast, reliable, pleasant They made sure that my recalls were taken care of. They were very friendly, pleasant, and made sure that the needs of my truck were met. were taken care of. They were very friendly, pleasant, and made sure that the needs of my truck were met. More

Good service. Good work. Not sure the car needed everything that I was charged for. Slight lack of attention to detail: my 'needs maintenance' message was still on Good work. Not sure the car needed everything that I was charged for. Slight lack of attention to detail: my 'needs maintenance' message was still on when I collected my car. More

Mathew Rivera was very attentive and listened carefully to all my concerns. He is very thoughtful. to all my concerns. He is very thoughtful. More