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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,794 Reviews

3,794 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 17, 2024

Your service assistant manager Matt Rivera was on the money with every part of the repair.being retired from the auto and heavy truck service industry as an a.s.e Master tech and instructor, I would rec More

by Penquin761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We really appreciate your business and your kind remarks for Matt Rivera!

April 16, 2024

Judy is a pleasure to work with she is professional and has earned my trust More

by NINJA88888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and your kind remarks for Judy as well.

April 16, 2024

My visit to Wappingers falls Toyota was a great experience with hospitality and professionalism with the whole staff. Patrick McCarthy was especially great and very personable and very attentive to More

by DFONTNELSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick McCarthy
Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Patrick McCarthy was so helpful and we hope to see you again!

April 16, 2024

The service crew worked fast and were kind and informative. The video shared was helpful and greatly appreciated! More

by nadiamazizi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 16, 2024

We appreciate the timely diagnostics and quick to respond with communication. I’m glad we chose DCH Wappinger’s Toyota to take over servicing our two Toyota vehicles. We chose wisely! Thank you. More

by JOHN@MKDA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that our team has been very helpful with your needs and you're pleased with everything.

April 16, 2024

I’ve bought two cars and both times it was a pleasure. Bryant and Zion are both great to work with. More

by ANTBROWN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant
Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that Bryant and Zion were very helpful with your needs.

April 16, 2024

Employees are very service oriented, kind and considerate. Work on vehicle done in desirable timeframe More

by CMCLEOD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 14, 2024

After purchasing this vehicle in November 23’ , this dealership has dealt with the issues to get it right. I the service team is great. I appreciate it. More

by Amazen Beauty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Apr 15, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was great and we appreciate your business and hope to see you during your next visit!

April 13, 2024

Same as previous review, a lot of talk and nothing getting done. What surprises me is that a dealership the size of yours and you have no loaners but wanted me to leave the car anyway,, wasn’t happen More

by k_costa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Heimink
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 13, 2024

Overall good service. Wait time for vehicle was quite long. Wish this dealership had something in writing regarding recommended services for my particular vehicle.Had to a More

by mleviton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Deems
Apr 14, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that our team was able to take care of your vehicle in a timely manner!

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