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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,803 Reviews
Call Service Center (845) 288-1303

3,803 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 22, 2024

I had my front brakes serviced and the brake fluid flushed. No issues after the service although the dollar cost was high. More

by Car78412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 20, 2024

Prompt and professional but not perfect they did not have parts for recall part of visit which was scheduled as part of appointment, annoying to have to now come back. Got a message saying work would b More

by Rav Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who
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Apr 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your business and we'll be sure to share your comments with our management team.

Helpful
April 20, 2024

Staff is awesome & pleasant. Kept me informed throughout the entire process. I never felt pressured. More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Apr 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our service team was very helpful with your needs.

Helpful
April 20, 2024

Always love bringing my car into DCH Toyota because the service is courteous, efficient and professional. Keep up the good work! More

by nabconklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy in Service
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Apr 21, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

Helpful
April 20, 2024

My salesperson, Joseph was great. He really helped me and made everything smooth and easy More

by TOM@TOMKRUEGER.COM
Recommend Dealer
Yes
Employees Worked With
Joseph Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Joseph provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

Helpful
April 19, 2024

The first salesman was a joke and couldn't be any less helpful. Went in the next day and luckily got Joe Gegroodt who was so nice and helpful. Very happy with Joe's service. More

by MUMFORD4
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

DCH Wappingers Falls Toyota responded

Joe Gegroodt is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. Please let us know if we can further assist you in any way! Thank you for being our customer.

Helpful
April 19, 2024

The Service Advisor, Judy Deems, is excellent. Great follow up on needed repairs and insight as to how the parts relate to each other for the service.. More

by tiocl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Apr 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy Deems was able to take care of your vehicle in a timely manner!

Helpful
April 18, 2024

DHC was great. My service agent was terrific. His name is Matthew Maffucci. He was attentive, informative, explained everything clearly and communicated throughout More

by CLIFTON.MICHELLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Apr 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matthew Maffucci was very helpful with your needs and you're pleased with everything.

Helpful
April 18, 2024

Fast and courteous service. Matthew M was excellent, very helpful and explained everything I needed to know about my car. More

by nursingob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Apr 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matthew M. was able to take care of your vehicle in a timely manner!

Helpful
April 17, 2024

Your service assistant manager Matt Rivera was on the money with every part of the repair.being retired from the auto and heavy truck service industry as an a.s.e Master tech and instructor, I would rec More

by Penquin761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera (in Service)
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We really appreciate your business and your kind remarks for Matt Rivera!

Helpful
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