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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,397 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,397 Reviews of DCH Wappingers Falls Toyota - Service Center
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January 01, 2019
Service department Michael in service was just wonderful. I was using a cane and after my inspection was done he actually brought my paperwork to me so I didn’t have to Michael in service was just wonderful. I was using a cane and after my inspection was done he actually brought my paperwork to me so I didn’t have to walk back down to the service area AND had my car brought to the front so I didn’t have to walk far. Way to take care of the customer. Love DCH More
by deena.plank
Verified CustomerEmployees Worked With
Michael Cimorelli
January 01, 2019
20K service The service was quick and efficient. It completed earlier than I anticipated. It was therefore a very pleasant experience, is what I enjoy from a se The service was quick and efficient. It completed earlier than I anticipated. It was therefore a very pleasant experience, is what I enjoy from a service visit. More
by AMY.T.GOLD
Employees Worked With
Dena Ramondo
December 31, 2018
Service Allison Croshier My Service Advisor Was Totally Awesome Thank You For Everything Would recommend You To Everyone She Is A Great Ascent To The Company Allison Croshier My Service Advisor Was Totally Awesome Thank You For Everything Would recommend You To Everyone She Is A Great Ascent To The Company Thanks John More
by JOHNCROSHIER
Employees Worked With
Allison Croshier
December 31, 2018
Polite but took forever Everything was fine. The person who checked me in was efficient, kind and helpful. The cashier was also efficient and polite. My simple complaint i Everything was fine. The person who checked me in was efficient, kind and helpful. The cashier was also efficient and polite. My simple complaint is the same each time. A visit that Im told will be 1 hour is easily 2 hours or more. I cannot give up my whole afternoon to sit there and leaving the car is not an option for me at this point. This is also the second time that my settings for the radio were cleared. Just an annoyance. And I couldn’t submit this form without naming a person I worked with. I don’t remember her name so I picked a name at random. An option to leave that blank would be helpful. More
by mmalk
Employees Worked With
Kathleen Crosbie
December 31, 2018
Tundra tune up gone wrong Got my 4.7 v8 serviced on my 2005 tundra in September of 2017. Timing belt, water pump and spark plugs all done plus a serpentine belt change. Since t Got my 4.7 v8 serviced on my 2005 tundra in September of 2017. Timing belt, water pump and spark plugs all done plus a serpentine belt change. Since then the truck has sounded horrible with belt squealing and chirping noises. Truck has always ran great, but wow 1400 dollars for a tune up made it sound like a real xxx. Brought it back on many occasions and the service department put another serpentine belt on it. That did nothing to help. Instead they tried selling me some nonsense AC bracket for 618 dollars. This is an ongoing issue. It’s been there on other occasions afterwards for the same issue with no luck or resolution. Truck still sounds horrible. On top of this, the frame was recalled on my truck 5 years ago or so. Toyota brought the truck in and sprayed the rusty frame down. Years later, I’m poking rot holes through my frame with my hand. What a joke. Thanks Toyota of Wappingers Falls. My truck has almost needed 1000 dollars of welding to keep the frame in tact. It’s a 2005 and should have gotten a new frame like many other tundras and sequoias of my model year today. More
by MARKMELVIN10
Employees Worked With
Dena Ramondo
December 29, 2018
Excellent service I will always take my car to DCH Wappingers Falls Toyota. The staff are friendly and I am rest assured that my car will be taken care of professionall I will always take my car to DCH Wappingers Falls Toyota. The staff are friendly and I am rest assured that my car will be taken care of professionally and the quality of work is exceptional. Always informed of what is required to be done and how critical the situation is so that you can make informed decision. More
by Tobias
Employees Worked With
Alicia Verven
December 29, 2018
TIRE REPLACEMENT & ALLIGNMENT DCH TOYOTA Service Rep. Dana took the time to explain to me why she recommended changing my tires before onset of Winter. She even provided info on DCH TOYOTA Service Rep. Dana took the time to explain to me why she recommended changing my tires before onset of Winter. She even provided info on diff. brands .. After talking to someone from the Parts Dept. was convinced that I should go for Michelin All Season Radial Tires. The work was done as promise and I left a Confident Delighted Customer ! Would recommend DCH Service Dept. which have used for the past 25 years for Competitively Priced Excellent Service. More
by SHAWAM
Employees Worked With
Pinkal Patel, Dena Ramondo
December 28, 2018
20,000 mile service The staff at Wappingers Falls DCH is always helpful and efficient. Service appointments are addressed promptly and the quality of work is exceptional. The staff at Wappingers Falls DCH is always helpful and efficient. Service appointments are addressed promptly and the quality of work is exceptional. Always a pleasure working with this dealership. More
by DANIELAXTMANN
Employees Worked With
Michael Cimorelli
December 28, 2018
DCH SERVICE Mine was a standard physical for a pretty new truck. It was done very quickly, very professionally, and the people that checked us in and were really Mine was a standard physical for a pretty new truck. It was done very quickly, very professionally, and the people that checked us in and were really pleasant. There was a blemish on the truck that I could not account for and the poor guy helping us were subjected to our ignorant insistAcne. After having to techies go over it and a service person he brought in another truck exactly like ours, compare the two and they were exactly the same. I had to admit my truck wasn’t broken. You have to love people that have that kind of patients and still smile. ( I can’t seem to edit and correct this so I apologize for all of the errors in typing and words. ) More
by rutheisenhower0
Employees Worked With
I didn’t get their names.
December 28, 2018
Evin 5 star service Evin continues to give top notch service. I send anyone and everyone I know that lives in the area to Toyota. Not matter what the issue is with the ca Evin continues to give top notch service. I send anyone and everyone I know that lives in the area to Toyota. Not matter what the issue is with the car Evin is always on top of it and gets my cars done in a timely fashion. I don’t trust to bring my cars anywhere else because I know Evin is always going to take care of it! More
by nick.hunter924
Employees Worked With
Evin Calderon
