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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,344 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,344 Reviews of DCH Wappingers Falls Toyota - Service Center
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December 08, 2018
Checkup Evin was great - as usual. Always helps me schedule appointments; and gives great/accurate estimates. Keeps me informed of progress. Offers loaner ca Evin was great - as usual. Always helps me schedule appointments; and gives great/accurate estimates. Keeps me informed of progress. Offers loaner cars when needed. More
by RWH52
Verified CustomerEmployees Worked With
Evin Calderon
December 08, 2018
Always a good experience! Everyone I deal with is polite and helpful. I bought a cover for my truck bed and it was not what I had been described. No problem! They removed it an Everyone I deal with is polite and helpful. I bought a cover for my truck bed and it was not what I had been described. No problem! They removed it and reordered a better one with no issues at all! Customer service is extremely good at DCH! More
by DONDON423
Employees Worked With
Kathleen Crosbie
December 07, 2018
Great customer service. Everything was straight forward, the service was a lot faster than expected and the staff we're very accommodating. I recommend would definitely recom Everything was straight forward, the service was a lot faster than expected and the staff we're very accommodating. I recommend would definitely recommend this dealership. More
by s.oseghale1
Employees Worked With
I forgot.
December 07, 2018
Waited too long and no communication I had an 8:30am appointment for 25,000 mile service and to see if tire had a nail. Originally I was checked in to the Quick Service who took my infor I had an 8:30am appointment for 25,000 mile service and to see if tire had a nail. Originally I was checked in to the Quick Service who took my information and gave my appointment over to Evin. Evin never came into the waiting area to look for me, I did not get any information if there was a nail in the tire and what my options where. I had to look for Evin and ask. Told me the tire was patched and that it should be done in 5 - 10 minutes. At 9:47Am I saw the technician drive my car and park it outside of the waiting area. I waited and waited and even looked for Evin and he wasn't at his desk but my keys were on desk. 1/2 hour later I saw Evin with another customer and proceeded to ask if the car was done and he said he was just finishing up with my account he just got it. This was totally unacceptable customer service to be waiting and to look for help. I hope the plug in the tire is good, otherwise I will be extremely upset. More
by drew713
Employees Worked With
Evin Calderon
December 06, 2018
Quick Thorough Friendly & Efficient The dealership offers free oil changes and tire rotation up to 20k I'm at 15k so far so good I have one more tire rotation so I guess I'll really see The dealership offers free oil changes and tire rotation up to 20k I'm at 15k so far so good I have one more tire rotation so I guess I'll really see how things go when I start paying.But if your thinking of buying an new vehicle I would definitely recommend Mellisa Sinappi very helpful and knowledgeable no pressure sale. More
by JD703
December 06, 2018
Good but slow Personnel were great, time to do service is too long, but good. Clean waiting area. And glad for refreshments , internet and tv and phone charging sta Personnel were great, time to do service is too long, but good. Clean waiting area. And glad for refreshments , internet and tv and phone charging station. More
by FANEWOOD8
Employees Worked With
Dena Ramondo
December 06, 2018
Awesome service !!! Ryan Smith and Evin Calderon were extremely helpful and friendly. They got my car in and out in no time. Ryan fully inspected my car, was thorough, an Ryan Smith and Evin Calderon were extremely helpful and friendly. They got my car in and out in no time. Ryan fully inspected my car, was thorough, and extremely diligent. This place cares and it shows. Highly recommend DCH Toyota for service. Thanks Ryan and Evin! Continue paving the way with your professionalism and role modeling for true service!! Ben Carlson your service department rocks! More
by LBAUER07
December 06, 2018
Professional I received a recall notice to replace the Tacoma blower motor. I called and explained the recall and was given an appointment. When I arrived I was to I received a recall notice to replace the Tacoma blower motor. I called and explained the recall and was given an appointment. When I arrived I was told it would have to be ordered! I asked why wasn’t it ordered when I made the appointment? A second trip had to be made! Very inconsiderate! More
by PREZZ0711
Employees Worked With
Don’t know the name
December 03, 2018
annual service and inspection The service provided was exceptional. The service receptionist, Dena Raymondo was pleasent and professional. I was called when service was complete The service provided was exceptional. The service receptionist, Dena Raymondo was pleasent and professional. I was called when service was complete. The service personnel along with maintance needed was outstanding service. Thank you for an outstanding job! More
by MCV224
Employees Worked With
Dena Ramondo
December 02, 2018
Recall Received a notification from Toyota that my car had to recall I scheduled with DCH Toyota. I brought the car in at 9:30 for a 10 o’clock appointment Received a notification from Toyota that my car had to recall I scheduled with DCH Toyota. I brought the car in at 9:30 for a 10 o’clock appointment i informed the service deskthat I had to be out by 11. I was told it was a half hour job it’s now 1115 and I still don’t have my car. when I was checking out they did a full inspection which I did not ask for they sent me an itemized bill for almost $4000 for services I did not need. they said my brakes and rotors need to be replaced they were 90% worn out. the brakes were done and the rotors were changed a month prior. the following day it was raining And the driver side window still had a short in it, they did not fix the recall The service there is disgraceful and I will never go back. unfortunately there is no state or federal agency to report this to and if I do reported to the DOT there’s nothing they could do and he can’t enforce anything More
by Unhappy
Employees Worked With
Mike Giordano
