Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,439 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,439 Reviews of DCH Wappingers Falls Toyota - Service Center
Sort by
September 27, 2018
The worst experience went for the first service for 5000 miles a month ago that time i requested that i can,t see the tire pressure display and to deactivate the pre-colli went for the first service for 5000 miles a month ago that time i requested that i can,t see the tire pressure display and to deactivate the pre-collision system....they said its done and the camry LE does not have the tire pressure display....fine, the pre-collision was not deactivated. A week later i saw the tire pressure display in someones car and this time i asked the Girl that what i saw and she said "I don,t have magic hands to put that in your car or else ask the sales people to switch to a different car" i had some issue with my car which they said they checked and everything is fine...i still have that issue...i asked for to deactivate the pre-collision system which was not done last time and this time they said that you can do it by yourself as they realized that when you switch off the engine and switch back on it will activate again so i have to do it everytime ... fine , but they should have known that in the first place, after getting the car when i switched on ...the maintenance light was still there after servicing and doing everything they forgot to reset that, the very basic thing i think. Then next day i realized my car is going left all the time which was not there before...called the other Toyota dealer if it is covered in the toyota care (wheel balancing and wheel alignment)they said it is but only from the dealer where i bought the car from. Thought of going back once but then changed my mind as i already had the worst experience. Finally today got it done from Mavis for $70. Will never go back DCH Wappingers Toyota More
by varun1976
Verified CustomerEmployees Worked With
Alicia Verven
September 27, 2018
My car was having transmission problems @ 138,000 miles At 138,000 miles, my Sienna's automatic transmission started shifting very abruptly. I was very worried I was looking at a new transmission which wou At 138,000 miles, my Sienna's automatic transmission started shifting very abruptly. I was very worried I was looking at a new transmission which would cost thousands and thousands of dollars. It turns out all it needed was a transmission oil service. There are many car dealers who would've told me my transmission was bad and I needed a new one and I would not have known the difference. Thank you DCH for being honest! I know Healey Hyundai is not so honest and can prove that if challenged. More
by PETERTUROFF
Employees Worked With
Mike Giordano, Dena Ramondo
September 27, 2018
Extended Platinum Vehicle Service Work WOW !!! Easy to schedule service appointment through my service advisor. The parts were pre-ordered and ready for this replacement / repair service WOW !!! Easy to schedule service appointment through my service advisor. The parts were pre-ordered and ready for this replacement / repair service covered by the extended warrantee on a certified used RAV-4 2012 Sport. We are at 96,000 miles and aiming for 200,000 !!! More
by 2012 RAV-4
Employees Worked With
Evin Calderon
September 27, 2018
Waiting time too long It took 1.5 hours for oil change and tire rotation. Is this normal wait time for these services? I also wish there are snack packs available in add It took 1.5 hours for oil change and tire rotation. Is this normal wait time for these services? I also wish there are snack packs available in addition to free beverages. More
by ytj1
Employees Worked With
Evin Calderon
September 27, 2018
Enjoyable Experience My visit was very pleasant, Evin went through my service request. He also pulled up the work history and saw the appointment write up listed the wro My visit was very pleasant, Evin went through my service request. He also pulled up the work history and saw the appointment write up listed the wrong filter needed. And clarified that w me. These are some of the reasons why Evin is someone who I continue to request for my service advisor. Evin is thorough, knowledgeable and extremely patient when responding to my questions. Thank you More
by RICHIETULLO
Employees Worked With
Evin Calderon
September 26, 2018
Reliable Service I take my car to the Toyota DCH in Wappingers & never been disappointed. A little pricey & a long wait, but you know you are going to receive quality I take my car to the Toyota DCH in Wappingers & never been disappointed. A little pricey & a long wait, but you know you are going to receive quality service! More
by MSROCKYG
Employees Worked With
Kathleen Crosbie
September 25, 2018
Slow for just 25000 mile checkup. I was greeted by one team member saying someone from my team would help me then said oh she is not around. I guess i'll have to help you. I did not I was greeted by one team member saying someone from my team would help me then said oh she is not around. I guess i'll have to help you. I did not feel welcome but more of a bother. I did mention i had to get to a memorial service and she said we will see. Didn't happen. I went late, maybe i should have canceled. More
by Reliable
Employees Worked With
I could not say. Did not see D. MEMANN ON LIST. THE GIRL WHO ASKED ME TO SIGN PAPERS WAS FRIENDLY.>
September 25, 2018
EXCELLENT! Just great folks working there always pleasant and understanding! Quick to accommodate us at all times. Most are happy and smiling when they great us. Just great folks working there always pleasant and understanding! Quick to accommodate us at all times. Most are happy and smiling when they great us. We have purchased and lease from DCH. More
by glgagne2
Employees Worked With
Robert Schaeffer, Michael Steinke, Evin Calderon, Allison Croshier, Alexa Brown
September 25, 2018
efficient My experience at your service center was pleasant. Everyone was helpful and courteous. I waited in a very comfortable area and the service was quick My experience at your service center was pleasant. Everyone was helpful and courteous. I waited in a very comfortable area and the service was quick. Thanks More
by prius owner
Employees Worked With
Can't remember names
September 24, 2018
Quick and professional I brought my car in for 10,000 mike service, and not only was my service writer considerate and knowledgeable, the whole process was quick and prompt. I brought my car in for 10,000 mike service, and not only was my service writer considerate and knowledgeable, the whole process was quick and prompt. More
by BDISTEF
Employees Worked With
Allison Croshier
