DCH Wappingers Falls Toyota - Service Center

Excellent. Always excellent service at DCH. The service employee that helped me was great. The wait was not long and exactly what I was told. Friendly service. Always excellent service at DCH. The service employee that helped me was great. The wait was not long and exactly what I was told. Friendly service. More

Good car, good experience Eric Lalh worked with me to renew my lease on a Prius. The overall experience was good and I feel very satisfied driving in a new car. Eric Lalh worked with me to renew my lease on a Prius. The overall experience was good and I feel very satisfied driving in a new car. More

Excellent, Friendly and Efficient AS ALWAYS We have always received courteous, prompt, and knowledgeable help from the service staff. We would not go anywhere else for Toyota service. Servi We have always received courteous, prompt, and knowledgeable help from the service staff. We would not go anywhere else for Toyota service. Service is on schedule and prompt. Mike Giordano was terrific, efficient, informed, and attentive! Thank you. Such a pleasure to deal with an establishment of this caliber. More

excellent experience and a short wait time I bought my brand new truck back to the dealer for a defect and they fixed it with no problem. After the first time of trying to fix the problem, I st I bought my brand new truck back to the dealer for a defect and they fixed it with no problem. After the first time of trying to fix the problem, I still had the defect so they knew then that the problem had to be replaced. More

The BEST SERVICE TEAM EVER!!! DCH Toyota was wonderful! They treated me so well and went above and beyond to help me while servicing my car. I would highly recommend them to anyone DCH Toyota was wonderful! They treated me so well and went above and beyond to help me while servicing my car. I would highly recommend them to anyone! They are the best! More

Great service and Great Service Reps DCH takes the best care of our two Toyota vehicles. Service always responds promptly to our servce needs by getting us a timely appointment, and the S DCH takes the best care of our two Toyota vehicles. Service always responds promptly to our servce needs by getting us a timely appointment, and the Service Reps always listen to our problem and knows what to do to correct it. More

Great service Replaced the frame on my Tacoma, gave me a loaner vehicle, all work done correct. very professional staff, would recommend this dealership to friends Replaced the frame on my Tacoma, gave me a loaner vehicle, all work done correct. very professional staff, would recommend this dealership to friends and family. More

Professional and courteous. Toyota service center employees are professional and attentive to details. I have always felt like I could trust their work and any additional recomm Toyota service center employees are professional and attentive to details. I have always felt like I could trust their work and any additional recommendations my vehicle has needed. I gave this service center 4 out of 5 stars because their prices/charges are high. If I had everything done that was recommended for my vehicle, I would have paid an ADDITIONAL $1,012.65! That's on top of $91.80 that I paid for. A cabin air filter alone costs $55.70! This was the cheapest item on the list. More

great experince allison worked so great she is a vauble service WRITER I WOULD RECOMMED HER TO ANY BODY have her keep up the good work allison worked so great she is a vauble service WRITER I WOULD RECOMMED HER TO ANY BODY have her keep up the good work More

Too long of a wait I had a scheduled appointment for a routine service. I was scheduled at a specific time on a specific day . I arrived 10 minutes early for my schedule I had a scheduled appointment for a routine service. I was scheduled at a specific time on a specific day . I arrived 10 minutes early for my scheduled 2 o’clock appt . I signed in they took my keys I went into the lounge. It was 1 hr later my car was not ready (1 hr is not an unreasonable wait from start to finish) I checked with the service person he said sometimes it takes longer . I am thinking longer for a basic service . 1 hr 10 mins same response !! 1 hr 20 mins. really !!! 1 hr 30 mins my car was finished unacceptable . When I arrived for my appointment I am sure they’d knew they were either over booked or running behind . I feel they should have informed me prior via phone or explained that to me when I checked in being up front with the customer is called Good Customer Service. I am actually going to return to where I purchased my car an 1 drive now due to the fact that I have recently moved . Worth the travel for good service More