DCH Wappingers Falls Toyota - Service Center

Service Everything taken care of quickly and thoroughly. Service was friendly and knowledgeable. Made the appointment and was ready for me when I arrived. Got Everything taken care of quickly and thoroughly. Service was friendly and knowledgeable. Made the appointment and was ready for me when I arrived. Got the truck in and out. More

Oil change The prices are reasonable and I don’t feel like they are trying to sell me something I don’t need. The staff is very knowledgeable and friendly and th The prices are reasonable and I don’t feel like they are trying to sell me something I don’t need. The staff is very knowledgeable and friendly and the waiting area is very comfortable. More

Regular service My service rep is evin. Very professional and courteous the wait time is reasonable and comfortable. I find that I actually don’t mind bringing my c My service rep is evin. Very professional and courteous the wait time is reasonable and comfortable. I find that I actually don’t mind bringing my car for service. More

5K service Called and got an appointment same day. Check-in was quick, service performed in the time frame they quoted. Waiting area was clean and comfortable. Called and got an appointment same day. Check-in was quick, service performed in the time frame they quoted. Waiting area was clean and comfortable. Personnel was friendly and professional. More

Best dealership/ service I have used. DCH is by far the best dealer and service center that I have used. Every person there is friendly and knowledgeable. If someone did not have an answer DCH is by far the best dealer and service center that I have used. Every person there is friendly and knowledgeable. If someone did not have an answer to my question they got someone immediately that could. I waitin for my vehicle to be serviced and the waiting area was very clean. I plan on using DCH for all of my servicing and purchasing in the future. More

The helpful people It's always a pleasure going to DCH. The the worker are always helpful and friendly from the time you walk in til the time you leave at check out. Tha It's always a pleasure going to DCH. The the worker are always helpful and friendly from the time you walk in til the time you leave at check out. Thank you for your service More

Friendly Service Professional and friendly service. State auto inspection complete quickly free of charge as promised in sales contract when auto was purchased. As usu Professional and friendly service. State auto inspection complete quickly free of charge as promised in sales contract when auto was purchased. As usual there were no unexpected problems. More

Disappointed, once again. Virtually every service experience I have had with you has been disappointing and/or frustrating. This time was bad (but not the worst.) I explained Virtually every service experience I have had with you has been disappointing and/or frustrating. This time was bad (but not the worst.) I explained my current horn problem in great detail when I made the appointment. When I brought the car in, I was having the problem which is cold related. A half hour after I arrived, I heard my horn honk - sounding almost normal. The car being inside for a half hour allowed it to warm up and the problem almost went away. I had warned them about this when I made the appointment. A few minutes later, I was told they couldn't do anything since they couldn't duplicate the problem. The problem is nonexistent at about 35 degrees, it presents itself in the 20's and is severe near zero when the horn barely squeaks. I informed the scheduler all of this so you should have known the situation. I also loved the bulls**t explanation offered by the "mechanic." Note that the horn sounded normal throughout the past two winters... I have had many vehicles in my 75 years, from a Renault Dauphine, to a Morgan, to Toyotas, to Mercedes, from pickups to sports cars to minivans, from diesels to gasoline to electric and have never before encountered this "problem." I have reported this situation to Toyota customer service. I have been given a reference number but have not received the promised return call yet. Case# - 1802060172 More

Repairing and keeping my 2001 Celica on the road. Evin Calderon is a big asset to your dealership. Even if things don't always go right he always fixes it that I walk out a satisfied customer. Evin Calderon is a big asset to your dealership. Even if things don't always go right he always fixes it that I walk out a satisfied customer. More