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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,386 Reviews
Call Service Center (845) 288-1303

4,386 Reviews of DCH Wappingers Falls Toyota - Service Center

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March 19, 2024

Took way too long to get in because appointments were booked out so far. Hours of operation are too short with no weekend time. Received emailed coupons that do not stay anywhere they cannot be stacked, More

by CALABRESECHRIS
Recommend Dealer
Yes
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Mar 19, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 19, 2024

He was courteous and professional, he addressed my concerns and let me know as soon as the vehicle was done More

by Bseewald0204
Recommend Dealer
Yes
Employees Worked With
Matthew mafucci
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Mar 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

March 17, 2024

Excellent and friendly service. Even my salesman Zion Moore was a big help. Very professional. More

by hbw93
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Mar 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Zion Moore was so helpful and thanks for choosing our dealership for your needs.

March 17, 2024

Friendly , professional, honest, went above and beyond Recommending them both Excellent experience even though cars are overpriced More

by RJBASSMAN01
Recommend Dealer
Yes
Employees Worked With
Mike Newsham's and Robert Goldberg
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Mar 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you during your next visit!

March 17, 2024

Easy and smooth She was very communicative about what was needed and what could wait. More

by Kloc6171
Recommend Dealer
Yes
Employees Worked With
Lauren
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Mar 17, 2024 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that Lauren was so helpful with your service needs. We appreciate your five-star review.

March 17, 2024

The dealership was fine no issues with them but having to wait three weeks to get an inspection and find out it can't be done is annoying More

by PAGEJ36
Recommend Dealer
No
Employees Worked With
I went for a state inspection but the machines were down and now I have to wait another week to see if there working
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Mar 17, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 15, 2024

Friendly and efficient I am not going to make something up to fulfill AI platform. I was there 10 minutes to turn in and 10 minutes to pick up More

by JOEPLUMM
Recommend Dealer
Yes
Employees Worked With
Judy
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Mar 15, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

March 15, 2024

The service center was awesome the staff were all so friendly and helpful had great experience More

by Rxhaque68
Recommend Dealer
Yes
Employees Worked With
Mr. Mathew
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Jul 12, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that you had an awesome experience at our service center. We pride ourselves on our friendly and helpful staff. If there's anything else we can do for you or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!

March 14, 2024

So far I have no complaints. I've only received service once Here's four more words More

by NIKKIOWEN3105
Recommend Dealer
Yes
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Mar 15, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was positive and we hope to see you during your next visit!

March 14, 2024

She was to explain what was being done to my vehicle, advised me the it could not get a NYS inspection because the machine was not working but contacted me at a later date to set up and appointment for t More

by t3913
Recommend Dealer
Yes
Employees Worked With
Judy
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Mar 15, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy was very helpful with your needs.

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