
DELLA Toyota
Plattsburgh, NY
Is this your dealership?
Filter Reviews by Keyword
By Type
426 Reviews of DELLA Toyota
Heather Garrow made the entire process quick and seamless. From the test drive to negotiations, I felt valued and appreciated. Jon closed the loan very quickly and made the process pleasant. The tea seamless. From the test drive to negotiations, I felt valued and appreciated. Jon closed the loan very quickly and made the process pleasant. The team also stayed late due to a work schedule change. I greatly appreciate the whole team! Thanks! Melissa C. More
This was our first time dealing with this dealership. It was a pleasure working with Heather Garrow in sales. Most of our dealings were remote as we were out of state for much of the process. She kept us It was a pleasure working with Heather Garrow in sales. Most of our dealings were remote as we were out of state for much of the process. She kept us well informed in every way possible. More
Della sabotaged my vehicle to sell me new parts- I have proof. I found it strange that every time I take my Toyota vehicles to Della for a motor vehicle inspection, I am told that my wiper blades are split proof. I found it strange that every time I take my Toyota vehicles to Della for a motor vehicle inspection, I am told that my wiper blades are split and I will need to purchase new ones. I maintain my cars meticulously and install new wiper blades every six months. So this year, I took some video of my wiper blades before dropping off my car. The wiper blades were in excellent condition when the car was left at Della Toyota, but nonetheless, I get a call letting me know that my wiper blades were split and I would need to purchase new ones in order to pass inspection. I asked for a photo, and sure enough: Between the time I had dropped off the car and the time it was inspected, my wiper blades had mysteriously split. When confronted with the proof that my wiper blades were in excellent condition when dropped off, the Service Manager offered to take 50% off. I followed up with the General Manager, who comped me the blades, but refused to do anything else to remedy the situation. I've bought and serviced vehicles at Della for years. This is fraud, and your pursuit of a few bucks on wiper blades has cost you my business forever. Hopefully this review will prevent others from getting swindled. The GM I spoke to manages all of the Della dealerships, so I would suggest avoiding their other brands too. More
Phenomenal service! Heather was especially easy to deal with. She was always available when needed including multiple times after hours and on off days. Can't begin to d Heather was especially easy to deal with. She was always available when needed including multiple times after hours and on off days. Can't begin to describe the amount of work and effort her team put in for me! Good prices as well! More
Absolutely amazing experience. Haden was great. I can't say I've ever received better service from a salesperson before. Most of it was done over email and phone, and when I showed Haden was great. I can't say I've ever received better service from a salesperson before. Most of it was done over email and phone, and when I showed up, I was in and out in 20 minutes. Drove home happy. I'm usually not one that likes going to car dealerships, but driving over four hours away was absolutely worth it, and will be looking to purchase more vehicles from the team at Della Toyota in the future. Haden, Mitch, and Jessica were all a pleasure to work with. More
I took my grandson to Della Toyota to pickup a new car he was purchasing. While at Della Toyota I saw a car that I liked. I meet with Heather Garrow who was working with my grandson, when done with him she was purchasing. While at Della Toyota I saw a car that I liked. I meet with Heather Garrow who was working with my grandson, when done with him she asked if I'd be interested in the car I had seem, I said yes. She was excellent in helping me with the car I had seem. Her expertise and product knowledge made dealing with Della a very satisfying experience, she worked extremely hard to get me the price that made my deal possible. I highly recommend anyone dealing with Della Toyota you can't go wrong having Heather work with you. More
Very smooth transaction with Heather Garrow. She knew what I was looking for and contacted me when a vehicle became available. Heather is very friendly and knowledgeable! A dream to work with! She knew what I was looking for and contacted me when a vehicle became available. Heather is very friendly and knowledgeable! A dream to work with! More
I recently purchased a 2024 Toyota Grand Highlander Hybrid Max from DELLA Toyota and I had a great experience working with Heather Garrow as my sales associate. She was accommodating and made me feel c Hybrid Max from DELLA Toyota and I had a great experience working with Heather Garrow as my sales associate. She was accommodating and made me feel comfortable during the whole process. More
Bought a used car from Della. Check engine light came on 1 week after we bought it. Della tried to fix it and failed. Costing us another $2100.00. I would never recommend buying a Check engine light came on 1 week after we bought it. Della tried to fix it and failed. Costing us another $2100.00. I would never recommend buying any car from this dealership. More