Dallas Dodge Chrysler Jeep RAM

Great customer service every time I needed assistance. I needed assistance with "UConnect" was not working properly and I was delighted to speak with Michelle with the Sales dept she fixed the problem. She needed assistance with "UConnect" was not working properly and I was delighted to speak with Michelle with the Sales dept she fixed the problem. She is wonderful and knowlegeable and I Highly recommend! More

Horrible communication - still waiting on someone to "get back to me" on pricing. Originally talked to Christopher through text message, and he stopped texting when I asked about the pricing. Continued to tr back to me" on pricing. Originally talked to Christopher through text message, and he stopped texting when I asked about the pricing. Continued to try to contact someone to find out information in multiple ways and was told by the online chat person that "they had my information and would get back to me." When I asked specifically if someone could send me a deal sheet with all the pricing broken down, they told me to "have a nice day." Continued my own research through their Acceleride online purchase program and noticed that it looks like you are getting a great deal with the manufacturer rebates and the "dealer discount" but you should watch out for the "customer benefit package" they add on AFTER the fact that is a bunch of stuff not included in the original price of the car that jacks the price back up another couple of grand (to make up for those rebates, I'm guessing). Had another friend call and ask about pricing and if they could opt out of the "customer benefit package" and they were told "no." Why would someone want to do business with a place with hidden fees and horrible communication?! I will take my business elsewhere, and you should, too! More

Terrible communication took me forever to get the vehicle back in a decent time frame back in a decent time frame More

I would like to write a review on Armando Mendoza (online sales) and Albert Walker. These salesman falsely led my husband to believe he was approved via online sales. Told my husband to come in and sign pa sales) and Albert Walker. These salesman falsely led my husband to believe he was approved via online sales. Told my husband to come in and sign paperwork. While my husband was signing finance papers, the finance manager realized my husband was signing for a 2020 when it should be a 2021. Only to find out, the 2021 deal was never submitted and the 2020 was not available. Gave us the run around and never called back to fix. Also, had another representative to take my husband home, being that he was offered to be picked up from work by dealership to come sign contract. We understand all deals cannot be done. However, the customer service and the way they handled my husband who had just gotten off a night shift; was very unprofessional. The old "bait and switch" game is played out. What is the point of online sales if you are not going to honor what was told and sold? Refused to structure the sale to fit the banks deal, waisted our time, and all the finance lady could say was " I just push the papers". More

I was highly impressed with Dallas Dodge as they patiently worked on my 2008 Dodge Nitro. I giving a special thanks to Service Advisor Jasmin because she did an excellent job in keeping me informed patiently worked on my 2008 Dodge Nitro. I giving a special thanks to Service Advisor Jasmin because she did an excellent job in keeping me informed about my vehicle during the duration it was at the shop. She also was able to acquired me a loaner car as well. I was so impressed with Dallas Dodge until I purchased a Dodge Challenger Scat Pack 2021 and on Monday March 29, 2021, I drove it off the lot. Thanks again to Jasmin and Dallas Dodge on LBJ Freeway. I will definitely tell all of my fellow professors and students as well about you all. Again thanks. I also had an excellent salesperson as well. Now I will do an excellent review on him. ProfessorYecats/Bo wtie Professor More

Been going to them since 2017. Has taken care of me everytime and was finally able to get the car I wanted. Top flight workers and establishment. everytime and was finally able to get the car I wanted. Top flight workers and establishment. More

Don’t take your vehicle there .. my service advisor had no idea what he was talking about I was told I would have my van the same day and now it’s gonna take four days to fix .... Communication is terrible no idea what he was talking about I was told I would have my van the same day and now it’s gonna take four days to fix .... Communication is terrible More

Went in came out no time wasted on recalls at all and had my car sooner I will definitely be back for services. Thanks appreciate you guys my car sooner I will definitely be back for services. Thanks appreciate you guys More