Dallas Dodge Chrysler Jeep RAM

UPDATE: Billy Fritz is the man!!! UPDATE: I was contacted by Billy Fritz at Dallas Dodge and he turned my whole experience around. He located a brand new 2016 Omaha Orange with the int UPDATE: I was contacted by Billy Fritz at Dallas Dodge and he turned my whole experience around. He located a brand new 2016 Omaha Orange with the interior I wanted and brought it to Dallas and took the other one back! The new one even had extra features that the previous one didn't and he did an even trade for it so I got a better Jeep for the same price. They wanted to make sure I was happy with my experience and Billy Fritz sure was able to turn the whole experience into something awesome instead of the frustration I was dealing with. Go to Dallas Dodge and ask for Billy Fritz, he's the MAN! :D On 2/29/2016, I purchased a 2015 Jeep Renegade Latitude from Dallas Dodge in Dallas, TX. I felt like we got an okay deal but the next day I got curious about the mileage as it seemed a bit high for a new car. I pulled a CarFax report on the car and found out it had been reported as stolen in November of 2015 and an insurance claim of some type was paid out on it. I immediately contacted the dealership and spoke with Donald Grayson, the General Manager, who stated that he could look into this for me but, and I quote, "I'm not denying the car was stolen, it happens a lot." I let him know that down the road this could absolutely effect me reselling the vehicle and asked for an explanation. He stated he would get back to me by Friday, March 4, 2016. Not only did he not call me back with an explanation, I left multiple messages for him and after no response, emailed my saleswoman who told me that he was now on vacation! It also now seems suspicious that she told me that the EVT (electronic vehicle tracking system) was missing some information so she'd have to contact me with that information later (which she hasn't yet). I've now filed a formal complaint with Jeep and am waiting to hear back from someone for an explanation. My personal advice to anyone thinking about purchasing a Dodge, Chrysler or Jeep from this dealership is run the other way and if you do decide to purchase a new vehicle from them, make sure to ask if it's ever been stolen. More

Painless car buying experience Went in not sure of exactly what I wanted. They were very helpful and let me test drive all the vehicles I was interested in. They also worked very ha Went in not sure of exactly what I wanted. They were very helpful and let me test drive all the vehicles I was interested in. They also worked very hard to make the deal happen for me. More

Excellent Service and Staff!! Good Deals too!! Dallas Dodge in Garland, Tx was the second place we went to on day one of car shopping. We were not planning on finding anything our first day. We saw Dallas Dodge in Garland, Tx was the second place we went to on day one of car shopping. We were not planning on finding anything our first day. We saw a 2016 Jeep Cherokee and just thought we would inquire. Again, no plans of making a deal. I have to say Jeovanni Zapata was the best at his job and so amazing to work with! His knowledge on the vehicle and all the other cars was impressive. They offered us a deal we could not pass up and matched numbers close to perfect. The rest of the process was a breeze and the staff was friendly and so great to work with. This dealership is an A+ for us and I would recommend them to anyone in the market for purchasing a new car! Especially Jeovanni Zapata! Good guys and they really want to help you! Thank you for all your work and kindness. More

Best dealership in Texas There is no better dealerships. This is largely because of their sales manager Donald Grayson. You will get best personal service sales and service p There is no better dealerships. This is largely because of their sales manager Donald Grayson. You will get best personal service sales and service possible in texas More

NEW meaning to Car Buying I can honestly say i have been buying cars for years, and not once has my experience been as amazing as it was when i went to Dallas Dodge! My Sales p I can honestly say i have been buying cars for years, and not once has my experience been as amazing as it was when i went to Dallas Dodge! My Sales person was phenomenal from beginning to end! Went above and beyond to satisfy my every want and need! I was surprised on how much he knew very talented guy! even mike in finance helped me tremendously! I highly recommend this dealer for your next purchase i know i will!!! More

Outstanding sales and buying experience I have to say that my expectations on my recent purchase of a used 2014 van exceeded all my expectations! From the amazing condition of the vehicle, t I have to say that my expectations on my recent purchase of a used 2014 van exceeded all my expectations! From the amazing condition of the vehicle, the salesperson Kris Young to Will in the finance department. This place is dialed in and their people are not pushy, just professional and informative. I will be recommending this dealership and their team to all my friends and family. I do not work for the dealership nor am I being compensated for this positive review. -Darryl Newman, Terrell,, Texas. More

Only cares about making a sale I bought a brand new vehicle from Dallas Dodge on Saturday, 12/19/15 with 70 miles on it. At 350 miles my check engine light came on. I called Christm I bought a brand new vehicle from Dallas Dodge on Saturday, 12/19/15 with 70 miles on it. At 350 miles my check engine light came on. I called Christmas Eve, explained the situation and was told to bring it in for service. When I asked if I needed to schedule an appointment I was told it was not necessary. I came in the following Saturday, 12/26/15 to have the check engine light looked at. I was told it was a small vacuum leak, put in a rental, and sent on my way. I picked my Jeep up from being serviced Monday, 12/28/15. The check engine light came on with 938 miles the same week. I made an appointment to bring my vehicle in on 01/02/16 at 8:30am. I arrived at 8:26am, checked in and was told to have a seat in the waiting area. After an hour and a half without an update I approached the service counter to find out what was wrong with my car. Thirty minutes later my service tech came to me to only say they haven't looked at it yet and they are putting me in a rental. I understand repairs take time, not having a part takes time, what I don't understand is why I'm told to schedule an appointment when it "doesn't guarantee my car will be looked at". I expected to leave my car for repairs today. I did not expect to wait two hours without any update and without my car being diagnosed. I did expect some kind of concern, care I've spent the last two Saturday's in this service center with only having 1,000 miles on my car. I emailed the Service Manager of my experience and was told he would have someone contact me. I never spoke with any one and ended up taking my vehicle somewhere to be fixed. A simple update would have been great. More

Wonderful sales person Jeovanni I had decided to buy a new suv didn't know what kind.Jeovanni salesmen sat down and explained whitch Suv was best for me and my family. And did a Won I had decided to buy a new suv didn't know what kind.Jeovanni salesmen sat down and explained whitch Suv was best for me and my family. And did a Wonderful Job, I recommend to go with Jeovanni. Thank you for my 2016 jeep Cheerokee More

Nice Experience! Dealership was very professional and informative. They helped with a bad situation and got us on our way with a new vehicle. Overall time at the dea Dealership was very professional and informative. They helped with a bad situation and got us on our way with a new vehicle. Overall time at the dealership was extremely long but only due to us being very picky and indecisive. Our salesperson was very patient while we made a decision and saw the buying process all the way through. Once we decided on a vehicle the negotiations were very easy and financing was done quickly and efficiently. If you are in the market for a Dodge, Jeep, Chrysler or a used vehicle go see these guys. More

Poor attention to detail Jeep's brakes not fixed right the first time. Picked it up the second time and the interior trim was not put back on, but rather laying in the back se Jeep's brakes not fixed right the first time. Picked it up the second time and the interior trim was not put back on, but rather laying in the back seat. Obviously nobody checked to be sure the car was fixed correctly either time. The only good news is that there are lots of Chrysler Jeep dealers in Dallas. I'll not be back. More