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Dallas Lease Returns

Dallas, TX

5.0
7,860 Reviews
Over 19 years ago Dallas Lease Returns decided to change the way car buying is done. They lowered overhead and teamed up with affiliated leasing companies to cut out the "Dealer Only" auto auctions by offering one-owner, off-lease vehicles direct to the public for 45 days. No longer would you have to deal with high prices, pushy salesmen, and confusing finance managers- prices would be fair and the only vehicles offered would be to the highest standard. Today, DLR has completed over 10,000 transactions becoming the DealerRater National Dealer of the year for 2023 and the DealerRater Texas Dealer of the year for 17, 18, 19, 20, 21, 22, & 23. DLR and its partners have been featured in many local and National publications including Auto Dealer Monthly, Vehicle Leasing Today, Dallas Morning News, and Fort Worth Business Press to name a few, and even appear in eBay marketing ad campaigns. Kris Gaerlan, DLR- "True we have many awards but awards are not necessarily rewarding. I am proud of what we have achieved but more importantly, it’s why. We do good business and treat our customers fair. The true reward is seeing a customer for the 2nd, 3rd, 4th, or 5th time or getting a call from a customer’s friends and family. That’s when we know we have done the job right."
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14335 Inwood Rd

Dallas, TX

75244

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Showing 7,860 reviews

September 27, 2022

Merton is excellent in making sure his customers are satisfied. He takes time to understand what you are wanting and looking for and tries his best to execute that. He doesn’t pressure you into buys som More

by Maria Torres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerron Sayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Dallas Lease Returns!

September 26, 2022

The team at Dallas Lease Returns is awesome! Hands down the chillest car buying experience I have ever had. Afton is an all-star and we will certainly be seeking her guidance on any future vehic More

by WillWaddell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Afton Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Dallas Lease Returns responded

Will, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Afton and our team met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

September 26, 2022

Dealership was a pleasure to shop there. Good inventory at decent prices. Christian was a great salesman. Of you read this be sure to say I sent you. More

by BWDUBAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Hall
Sep 27, 2022 -

Dallas Lease Returns responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Christian and our team here at Dallas Lease Returns are glad to have you as a customer.

September 25, 2022

Mr. Brad went above and beyond to get me exactly what I wanted. He kept me posted every step of the way with no surprises. I highly recommend shopping with Mr.Brad he is the definition of professional. I l More

by klock582
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Dallas Lease Returns responded

Thank you so much for your kind words for Brad, and for taking the time to leave us this wonderful feedback!

September 25, 2022

Very professional, easy to work with and don’t make you feel like you are forced to buy a vehicle. More

by 4Runnerguy31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Gaerlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Dallas Lease Returns responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

September 25, 2022

I really wanted the truck, but the process to price to their fraud department, that I actually was who I am, was tiresome. I did end up getting the truck, but I almost called the deal off, as I provided e More

by Epidemic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Lacy, Charles Graham
Sep 26, 2022 -

Dallas Lease Returns responded

I hate to hear you are not completely satisfied with the process. First of all, if you don't want the warranty (or the vehicle for that matter) and you just bought the truck, I will just take the thing back or re-contract you without the warranty. I can't do this once the paperwork has been processed though so please act fast (Usually it takes 72 hours for the paperwork to be processed). On the ID thing process...It is cumbersome, to say the least. Unfortunately with all the fraud we do have a TON of steps to protect people's identities. Maybe we didn't do yours efficiently enough though so I can look into this too. Would you be willing to call us and give us a chance to fix your experience?

September 24, 2022

Huge selection clean indoor environment price range for everyone I was like a kid in a candy store More

by proffndtown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Gomez
Sep 26, 2022 -

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. Fabian and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 24, 2022

Dallas lease returns is a great dealership I would recommend it to anyone who wants to buy a car. Thank you Kayla Bunch More

by Sam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Bunch
Sep 26, 2022 -

Dallas Lease Returns responded

Sam, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Kayla and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 24, 2022

The Best Car Buying Experience I have had ever! ! Kerron Was Straight Forward. Let You Know What You Getting Yourself Into Before Even Coming In. Thank You So Much, I Really Appreciate The Work You More

by Whynotj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerron Sayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Kerron and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 23, 2022

I had Omar he was great I love everything about the environment and people the process was really easy More

by dariuscollins86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omarr Watkins
Sep 24, 2022 -

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear that Omarr and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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