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Dan Cummins Chevrolet Buick of Paris - Service Center

Paris, KY

2.5
93 Reviews

93 Reviews of Dan Cummins Chevrolet Buick of Paris - Service Center

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October 01, 2019

C7 Shifting I was so pleased with the pro active approach that Stacy in Customer Service took concerning my problem! I appreciate the no hassle approach and just More

by J R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Martin, Stacey Sheeler
September 07, 2019

Great place Me and my family love going here. You get great and friendly service there ever time you go! If have to ever buy another car it for sure will be here More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Walton, Tim Hollifield, Stacey Sheeler, Tyler Wagner, Joel Soriano, Jimmy Rivard, Ashton Thornberry, Kevin Pack, Michael Gallaway
July 13, 2019

Poor service I waited in the lobby for about 4 hours and advisor Michelle never updated me until I went to check and found out they have not done anything on my ca More

by phy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle
Jul 15, 2019 -

Dan Cummins Chevrolet Buick of Paris responded

We are terribly sorry that your time was wasted due to a lack of communication on our end. We strive to provide each and every guest with a 5-star experience and when things like this happen it is not okay with our team. We will pass your feedback to the appropriate management in hopes of preventing this from being repeated in the future. If you wish to speak with someone, please reach out to our customer relations manager, Christina, at 859-987-4345 ext. 462.

May 04, 2019

Car repair I love Dan Cummins, I like to say thank you to Stacey who took great care of me the whole time they had my car. My master cylinder went out and as so More

by Sandy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacey Sheeler, Tyler Abshear
May 06, 2019 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you for sharing your experience with us! Stacey is a valued member of our team who never fails to go above and beyond to assist her guests. Please don't hesitate to reach out if you should ever need additional assistance.

April 06, 2019

Worst experience and keeps getting worse The sales lady did not keep her word and with our warranty they aren’t fixing or getting back to us with what’s wrong with the car. It’s like pulling More

by JTM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ericka Napier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Taylor, Tim Hollifield
Apr 06, 2019 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you for reaching out. I apologize your feeling frustrated but would be happy to assist in resolving your concern. We value our customers and look forward to the opportunity to speak with you directly. Please call me at 859-987-4345 ext:462. Thanks in advance, Christina Zwischenberger- Customer Relations Manager

March 23, 2019

The dealer is awsome my sales men was awsome service not so Wanted almost $600 to replace a part I can get online for $89 dollars and I bought the car there less than a year ago....but my salesman Tyler abs hea More

by Colt350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Abshear
Mar 25, 2019 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you for your feedback! We agree, Tyler is great to work with. To further discuss your service experience, please call me directly 859-987-4345 ext: 462. I look forward to hearing from you soon and hope you have a great day! Christina Zwischenberger, Customer relations manager

March 23, 2019

A Joke Steer clear folks the cars are auction junk and the service is bad. I will be taking my car back and demanding satisfaction. They do a lot of business More

by Bryanine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn Hayes Michelle Fuller
Mar 27, 2019 -

Dan Cummins Chevrolet Buick of Paris responded

Thank you for reaching out to us. We appreciate your feedback and regret to hear there are concerns with the service you received. Our customer are important to us and I apologize you are having car trouble. Please reach out to me to dixuas resolutions. My direct line is 859-987-4345 ext: 462. Thanks in advance, Christina Zwischenberger

January 17, 2019

loved the truck being washed after the service did great Did a good job on servicing my truck.Loved they went the extra by washing my truck and cleaning window.thank you much fir this. More

by bigboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle fuller
January 08, 2019

Great service at Dan Cummins The service department at Dan Cummins Chevrolet is excellent. Employees at this dealership are efficient and friendly , therefore I can recommend the More

by Grammy41465
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacey Sheeler
December 29, 2018

Great service The waiting area is very clean and refreshments are available. The people are courteous and professional. I was in and out in a timely manner and I wo More

by gbre1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Brewer