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Danbury Chrysler Jeep Dodge Ram FIAT

Danbury, CT

4.8
2,300 Reviews

100B Federal Rd

Danbury, CT

06810

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2,300 Reviews of Danbury Chrysler Jeep Dodge Ram FIAT

March 13, 2018

Led us on only to disappoint. Online customers unimportant. 30 yr customers. Vinny lied told us he was holding a Jeep we saw online. JB told us we lost the car to another customer because "online customers are More

by 30 Year Chrysler/Jeep Customers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
J.B. Bhavsar, Vinny Guilfoil
Mar 16, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

We are very sorry for the extremely poor communication from all of our staff. There is no excuse for it. We have a pretty specific policy and I'm not sure why it wasn't explained to you. Because our goal is to sell our inventory as quickly as possible, we try not to take deposits on vehicles but, when we do, we only offer a 24-hour hold. We try to be fair and sell vehicles on a first-come, first-served basis. Unfortunately, it is just not possible for us to contact customers if someone else shows interest in a vehicle--even when there is an appointment made. Vinny should have explained this to you so that you could decide if you wanted to come in sooner. At the very least, he should have clearly let you know that the vehicle could be sold at any time. We appreciate your bringing this to our attention because, obviously, we need to review the policies with everyone and make sure the entire team is explaining them clearly so we avoid this type of disappointment in the future. We are sorry that we made this such a bad experience for you and hope you are able to find what you need soon.

January 31, 2018

Great experience - Vinny was extremely helpful! Having visited several other dealerships in the area, my experience with this dealership was the best ever! I didn't walk in with the intention of le More

by AnnieNewtown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Costa, Vinny Guilfoil
Feb 01, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank for the five stars! Congrats on your new vehicle and we hope to see you again!

January 29, 2018

Service for check engine light The staff was very helpful & friendly. Our Jeep is under warranty & they got us a loaner over night. The dealership needs a "facelift". All areas are More

by Jersey girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall
Jan 31, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for your feedback. We are glad that your experience with us was a positive one.

January 27, 2018

Great service every time In a world where good service does not always happen this dealership is a welcome breath if fresh air. Yvonne Scarduzio in service is amazing, she alw More

by MyMarcus1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Scarduzio
Jan 29, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thanks for the five stars!

January 22, 2018

Great Experience, very smooth. I purchased a used 2010 Ford Expedition, I saw the truck on the internet, drove up on a Tuesday, and test drove it..put a small deposit on the truck a More

by Robert Donnelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, in Finance., Harry Shah
Jan 22, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thanks for the five stars! Congrats on your new vehicle and we hope to see you again!

January 17, 2018

Great leasing experience We’d been leasing for 6 yrs with Honda. Went in for our renewal and were disappointed with the price offered. So we came to check out the Chrysler Pac More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Shah
Jan 18, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thanks for the five stars! We are glad to hear that your shopping experience with us was a pleasant one. Congrats on your new Pacifica and we hope to see you again!

January 15, 2018

Fantastic dealership! From sales, Harry Shah, to Yvonne in service, and Ed in parts, the dealership has been outstanding and professional. I highly recommend the staff, and More

by 2017Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Loveland, Harry Shah, Yvonne Scarduzio
Jan 15, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for your five star review! We hope to see you again!

January 13, 2018

Pleasant experience, very satisfied I was really impressed with the expedient and friendly service at Danbury Chrysler Jeep and Dodge. I am very happy with my new Jeep Compass. The proc More

by Christine Bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Shah
Jan 15, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for your five star review! Congrats on your new Compass and we hope to see you again!

January 11, 2018

Friendly fast service. Harry was friendly and knowledgeable in all aspects and I think the price is right. We were in and out in couple of hours and I would definetely go ba More

by chirnomula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Shah
Jan 11, 2018 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thank you for your five star review! Congrats on your new purchase and we hope to see you again!

December 28, 2017

Superb! Harry and JB in the Danbury Dealership met our needs and made us a great deal -customer service was awesome ! We are very happy with our new Jeep 😀� More

by Lucky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Shah, J.B. Bhavsar
Dec 28, 2017 -

Danbury Chrysler Jeep Dodge Ram FIAT responded

Thanks for the five stars! Congrats on your new purchase and we hope to see you again!

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