Danbury Chrysler Jeep Dodge Ram FIAT

I have never written a review before because I like to give people the benefit of the doubt but I think it's time to share my experience with this dealership. I bought my 2019 Jeep Compass (only leased be give people the benefit of the doubt but I think it's time to share my experience with this dealership. I bought my 2019 Jeep Compass (only leased before buying) at the end of January 2022 and since then I have been back to the dealership 4 times (going to be 5 soon). Every problem I have experienced since purchasing, back light cover missing, had to go back for them to make a spare key, my radio has completely xxxx the bed (photos below), and had to purchase 4 new tires this month. I am super disappointed with my experience, the service department has let me down multiple times now. I've been trying to get my radio fixed since spring now. The lack of communication from the services department is astonishing to me. I've reaching out many times for updates and sometimes I go without getting any replies from them. I went in back in May for my radio to be looked at AGAIN and at the end of that appointment they told me they would order me a new radio. Months go by and I hear nothing from them. I finally reach out again and they tell me the radio was never ordered. WHY. Now fast forward to this month and they told me they express shipped the radio (they told me no later then on week) and here I am again texting and and calling and getting zero answers. Overall just a terrible experience. Do yourself a favor and pick a different Jeep location. More

The experience I had with buying my car was excellent everyone really paid attention to what I wanted for a car. everyone really paid attention to what I wanted for a car. More

Good job went above and beyond Thank you we are enjoying driving the new Jeep enjoying driving the new Jeep More

We’ve visited many auto dealers over the past several years. However, our visit to Danbury Chrysler Jeep Dodge Ram FIAT has been a positive and enjoyable experience. Everyone we met were knowledgeable an years. However, our visit to Danbury Chrysler Jeep Dodge Ram FIAT has been a positive and enjoyable experience. Everyone we met were knowledgeable and very willing to help us find the right car and financing. Thank you to John & Cory for making the purchase of the Jeep Compass possible. My son Sean is extremely happy with the with his Jeep! It’s nice to have a Jeep in the family again! More

Harry tried very hard to make our experience pleasant and he certainly did. Rating Harry efficient best sales person ever. he certainly did. Rating Harry efficient best sales person ever. More

Marc was very helpful and honest during my car purchase process. I Highly recommend him! process. I Highly recommend him! More

Nice people to deal with, and I get it's a used truck, but when you tell someone that your service department went thru the vehicle they should actually do it, I have owned the truck for 3 weeks now and n but when you tell someone that your service department went thru the vehicle they should actually do it, I have owned the truck for 3 weeks now and noticed a shake in the rear between 55 and 65 mph so I had the tires balanced and that seemed to fix that problem, Next was a squealing from the rear brakes and I had to change the rear brake pads. and third is the back up camera that works 50% of the time, and yes I get I have a 60 day warrantee but my time is very scarce due to the hours I work. Do a better job guys. More

Sal greeted me and was the utmost professional. He kept me abreast as our truck was serviced with periodic updates. Customer service is key to customer retention and we'll certainly continue coming He kept me abreast as our truck was serviced with periodic updates. Customer service is key to customer retention and we'll certainly continue coming to Danbury Chrysler Dodge! More

2.5 hours for an oil change, greasy fingerprints on both sunvisors and the headliner, and car left in the back of the lot instead of returned to the service area. Complete lack of interest in creating a fav sunvisors and the headliner, and car left in the back of the lot instead of returned to the service area. Complete lack of interest in creating a favorable customer experience. More

Harry Shah went above and beyond to help me get setup with my first car at a time where I’m struggling financially and didn’t have the best car. He’s a real human and will treat you like a friend/family with my first car at a time where I’m struggling financially and didn’t have the best car. He’s a real human and will treat you like a friend/family member and try to get you the best deal and result. More