Danbury Hyundai

Please save yourself the stress and do NOT go to this dealership. We purchased our certified Hyundai Sonata from them. With just a couple more payments to go, our car completely shut off on my husband dealership. We purchased our certified Hyundai Sonata from them. With just a couple more payments to go, our car completely shut off on my husband while he was driving. Thankfully, he wasn’t hurt and our kids were not in the car. Everything that happened was exactly what other customers have experience with their Hyundai vehicles (part of the HUGE engine recall currently going on). We had our vehicle towed to the dealership two weeks ago. Throughout these two weeks I received 1 phone call back from my service writer Brenda. Her customer service was beyond horrible, I truly don’t understand how someone could treat another human the way she treated us. We are a family of 5 having to rely on 1 vehicle and needed to have answers because this was started to seriously affect our daily life. I’d call the dealership everyday to try and get some kind of update, they either would put me to her voicemail or promise to personal walk the message to her. Still each day my car was there, she never had the decency to pick up the phone to call me. I finally stopped into the dealership on my lunch break since I obviously wasn’t having any luck reaching her by phone. At that time she promised to reach out to me by Monday, that she was still waiting to hear back from corporate to see if they were going to approve the replacement of the engine under the recall or not. Monday came and went. Even after leaving 2 messages for her and the manager there. No one returned my call. Finally we hear from her the following day, they told us we be receiving a rental car that they be paying for. At that time I assumed they finally agreed to replace the defected engine. Well no, because the very next day they asked for proof of our recent oil change. Which I gladly forwarded the invoice to them. After speaking with her she told me that it wasn’t approved yet that she would have an answer by today. Today came and guess what??? They’re not covering it. They said the 1st owner had replaced the engine and the VIN# on the engine doesn’t match the original engine. 1. Why would you sell us a certified car that didn’t even have a engine in it that they would guarantee? 2. Why wouldn’t you disclose this to me at the time of the purchase? 3. Why would this vehicle need 3 engines! 4. Why didn’t the deal ship realize this when I brought the vehicle in for the recall in the first place? Basically her answers were.....it’s corporates decision... they can’t verify the vin number on the engine unless the car was completely taken apart (that’s total BS).. and that the dealership does not have to disclose that information. Do not buy a vehicle through this dealership, they’ll sell you a certified car with a warranty but who knows what part are in the vehicle because as soon as something goes wrong they’ll tell you it’s not the original parts and they will not HONOR anything. Now I’m stuck paying for a car that doesn’t even run that I still have to make payments on. More

The salesman Sean was very helpful and understanding. He walked me through everything and answered all my questions. He is deff an asset to the company. walked me through everything and answered all my questions. He is deff an asset to the company. More

I came into Danbury Hyundai hoping to trade in my current Elantra and upgrade to something better. I came across the 2020 Sonata and I couldn’t be more happy with my new car. The service was great. Thank you Elantra and upgrade to something better. I came across the 2020 Sonata and I couldn’t be more happy with my new car. The service was great. Thank you. More

Eric is great to work with. He assisted me with my last lease and now with my purchase. I recommend him for anyone looking for a new vehicle! lease and now with my purchase. I recommend him for anyone looking for a new vehicle! More

Luis was the Best salesperson I have dealt with in a Long. He is not the typical salesperson. I came toDanbury from NY. Mainly due to my phone conversations with Luis. When we met Luis was patie Long. He is not the typical salesperson. I came toDanbury from NY. Mainly due to my phone conversations with Luis. When we met Luis was patient and a pleasure to deal with. Everyone was friendly. Shamus worked with means wee and he too, was patient and accommodating. Luis. You are the BEST Joyce. From NY More

Bought my car in February, being only 20 y/o, I had a beyond awful experience. After all paperwork was set, I found that I was charged a higher price, than what the car was listed online for. I was unabl beyond awful experience. After all paperwork was set, I found that I was charged a higher price, than what the car was listed online for. I was unable to get the money back, instead I was given oil changes, mats, and tanks of gas. John is very impersonal. Make sure you check everything as it goes, because me being a first time car buyer, had an awful experience. You will not be given money back even if it’s their mistake. More

Working with Danbury Hyundai was a real pleasure. Our salesman Eric Shetler was very knowledgeable with helping us understand the working of our car. He was wonderful to work with. The finance departmen salesman Eric Shetler was very knowledgeable with helping us understand the working of our car. He was wonderful to work with. The finance department made it easy for us. Thank you for Hyundai. We would recommend this dealership for anyone looking for a car. Candice Ribeiro Bethel, CT More

I have purchased many cars over the years but no salesman has been as complete and thoughtful as Eric Shetler. Every detail was taken care of without any pressure or hassle. I'm very please with this ent has been as complete and thoughtful as Eric Shetler. Every detail was taken care of without any pressure or hassle. I'm very please with this entire experience ! More

Luis Rondon, the salesman that helped me choose my new car, was patient, kind and knowledgeable to know just what I needed in a new car. The Tucson is everything i needed!! Thank you, Luis!! car, was patient, kind and knowledgeable to know just what I needed in a new car. The Tucson is everything i needed!! Thank you, Luis!! More

Danbury Hyundai, but especially Michael Ward, were wonderful in assisting with my purchase of my my “new” Tucson. Very friendly and extremely helpful! Totally recommend Danbury Hyundai and a special t wonderful in assisting with my purchase of my my “new” Tucson. Very friendly and extremely helpful! Totally recommend Danbury Hyundai and a special thank you to Michael!😊😊 More