Danbury Kia

Poor phone service but good face-to-face When I come to Kia for service, I always have a good experience. If the service takes longer than it should, the staff are always aware of this and th When I come to Kia for service, I always have a good experience. If the service takes longer than it should, the staff are always aware of this and there've been several occasions where they gave a discount because of the wait. Julio was helpful and tried to outline all the parts of my service and what the car needed, and was more thorough than many service people I've had, trying to explain to me (a car layperson) the specifics of what was involved. My main complaint with the Danbury Kia service is the phones. When I call to make an appointment, I often get a voicemail. I NEVER get a call back the same day I leave a voicemail asking to set up a service, which is very frustrating. I typically just try calling again the next day until I reach a person. I set up my appointment a week in advance, didn't get any sort of confirmation call, and when I got there at the time of my appointment, they didn't even have it listed. I was grateful that they squeezed me in w no problem, as I had the day off just for this. More

Danbury Kia consistenly offers excellent service I have had my car serviced at Danbury Kia since I purchased my Optima in 2012. Every experience of this dealership has been a wonderful experience. I have had my car serviced at Danbury Kia since I purchased my Optima in 2012. Every experience of this dealership has been a wonderful experience. From the sales floor to the service bays. They are always accommodating, provide a clean inviting waiting area, all of the staff is always friendly and knowledgeable. I highly recommend them. More

Ask for Jeff Sousou Jeff Sousou listened to my needs, met them and didn't try and pressure me into something different! He is a real Asset to Kia of Danbury. When it's ti Jeff Sousou listened to my needs, met them and didn't try and pressure me into something different! He is a real Asset to Kia of Danbury. When it's time for a new vehicle, I'll be talking to Jeff!! More

New Member of Kia My last two new Car Purchases have been with notable dealerships. With less then pleasant results, my wife and I decided to give Kia a try. I went int My last two new Car Purchases have been with notable dealerships. With less then pleasant results, my wife and I decided to give Kia a try. I went into Kia of Danbury and spoke to Jeff Sousou. I sat down and told him what I was interested in and what I could afford. Most salesman I've dealt with in the past would try and steer me into a vehicle they were trying to push off the lot or give some sales pitch on how something else would be better (When it usually isn't the case). We had some back and forth but he was always calm and understanding of me and my needs. When the day was done, Jeff met 95% of my needs (Some were high demands). I walked away with 2 vehicles (Optima and a Sportage). I'm happy and more importantly my wife is happy. Thanks for the pleasant experience!! More

Exceptional customer service I needed to change an oil, cabin filter and had two recalls, so dropped the car and asked to service it as soon as possible (needed to work later), so I needed to change an oil, cabin filter and had two recalls, so dropped the car and asked to service it as soon as possible (needed to work later), so stuff worked very fast, one took my car, another filled the information in the computer, third continued with me. All stuff worked very fast and sharp. When I came back to pick up my car, Bill Pfeiffer oversaw the service performed and explain everything what was done. So I am very satisfied with my visit. Great job! More

Outstanding Customer Service We dealt with other dealerships and did not receive the kind of assistance we got at KIA. Anthony Henry and Tim Allen were most understanding and coo We dealt with other dealerships and did not receive the kind of assistance we got at KIA. Anthony Henry and Tim Allen were most understanding and cooperative with our financial situation and indicated that KIA will work with us and we were completely eliated. Then when we got to meet Justin in your Finance Dept. - words can't say enough about this gentleman. Justin was so kind and cooperative with our financial situation and he said to us "good people that end up in a bad situation still deserve a second chance" - our response was "WOW"!!! More

Excellent customer service I came in for an oil change and was treated with great kindness and respect. I was able to wait for my car in a comfortable lounge and was entertaine I came in for an oil change and was treated with great kindness and respect. I was able to wait for my car in a comfortable lounge and was entertained with a tv show. More

Service review Very satisfied. Julio oversaw the service of my car and was willing to explain/review everything with me. Hopefully when I bring my car in again, he Very satisfied. Julio oversaw the service of my car and was willing to explain/review everything with me. Hopefully when I bring my car in again, he is working that day. He was very friendly and helpful. I can't submit until I put a sales name down but I was not with sales. I More

Love my Sorrento Nice friendly people Very honest and sincere no pressure and got a great deal love my loaded v6 Sorrento. I hope this type of service continues thro Nice friendly people Very honest and sincere no pressure and got a great deal love my loaded v6 Sorrento. I hope this type of service continues throughout More