Danbury Kia - Service Center

This was the first time having my car serviced and everyone with whom I came in contact was professional, friendly and helpful. Donat is an excellent service rep. He walked me through how the proce everyone with whom I came in contact was professional, friendly and helpful. Donat is an excellent service rep. He walked me through how the process would work and the timing of such, among other things. He was very friendly, professional, and courteous. It was an enjoyable experience! More

The process was very easy and the advisor who helped me was great! I’ll be going back was great! I’ll be going back More

Donat was extremely professional and kind. He explained all services to me and options. Additionally, pricing was explained prior to any services being performed. The entire service team was f He explained all services to me and options. Additionally, pricing was explained prior to any services being performed. The entire service team was friendly, professional, and efficient. I would highly recommend this dealership and team for services and will come back again in the future. More

Work was done in a timely fashion, customer service was excellent, can't remember the name of the representative. She was the only female at the service desk. excellent, can't remember the name of the representative. She was the only female at the service desk. More

Danbury Kia is always thorough and straightforward. They discuss everything that is to be done ahead of time and keep me updated on all finding during servicing. Very communicative They discuss everything that is to be done ahead of time and keep me updated on all finding during servicing. Very communicative More

Excellent, quick service. Went in for an oil change, the staff was nothing but kind courteous and professional. Went in for an oil change, the staff was nothing but kind courteous and professional. More

The customer service was excellent. I was helped right away. The waiting room was comfortable and clean. The service was finished quickly. I was helped right away. The waiting room was comfortable and clean. The service was finished quickly. More

This was my first time at the service center and the staff were friendly. Only negative thing was that I waited almost 2 hrs for my oil change to be completed. staff were friendly. Only negative thing was that I waited almost 2 hrs for my oil change to be completed. More

Took my car in for an oil change and got it back with engine light on. Didn't notice until I left the dealership. Called the dealership and took the car back. They did a diagnotic and said it needed a c engine light on. Didn't notice until I left the dealership. Called the dealership and took the car back. They did a diagnotic and said it needed a catalytic converter. This was on the 17th. Spoke to them on the 20th about getting the part and repairing the car. Here we are on the 27th and my efforts of calling them to get status has been met with my calls being place in music hold with no one coming back to pickup the call. Being transferred to mailbox that cannot accept messages. I tried hanging up and calling them four times and got the same treatment. I finally used my business phone and they pickup right a way with an actual person responding. When I gave her information about what I wanted I was asked my name and put back into music hold. I stayed in music hold for over five minutes and then hung up. Absolutely xxxxty service. The service here was not the greatest but now it's even worst. No option for "0" rating, so gave 1 star.. More

Very helpful always on time there's never along wait always gets the problem solved and done always gets the problem solved and done More