Daniels BMW - Service Center

Over a recent weekend, I had a problem with my certified used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, and erratically at that. It was embarrassing because my passenger and I were forced to enter and exit the vehicle via the driver's side door, and on one instance we had to climb in through the window. Being a busy businessperson, I stopped by Daniels BMW the following Monday afternoon while in the area. When I explained my problem, one service person told me to talk to a person behind the counter. The person behind the counter told me to talk to a service person. When I expressed my frustration, the person behind the counter took me to see Eric Taglioli. I could tell that Eric was busy, and it appeared that they were not taking any more service calls because it was close to the end of the workday. However, Eric immediately recognized that I needed help, as I could not continue operating the vehicle if the doors would not open. He scheduled my vehicle for immediate service. Eric offered me coffee and a snack, which was much appreciated. It took only an hour to diagnose and fix the problem caused by a fuse. Eric had the car cleaned. His decision to allow me to have immediate service rather than wait several days for an appointment was the right one. I am very pleased with Eric and Daniels BMW as a whole. More

This dealership deserves it's 5 star rating. The sales staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner. I have been a customer since 1977 and the courtesy and excellent attention to customer service has kept me coming back. I can't think of any constructive criticism, rare these days in any business! I would most certainly recommend this dealership to anyone who has high expectations. More

Joe has been my service manager for 5 years now. I still marvel at his level of professionalism and organization. I compare my experiences with Joe to dealings with an executive-level professional, somethi marvel at his level of professionalism and organization. I compare my experiences with Joe to dealings with an executive-level professional, something I've never encountered in any dealership service center. Even in the thick of a hectic morning, Joe manages to maintain his good humor and courteous manner. I'm always made to feel welcome, even on those few occasions when I showed up at the dealership on 10 minutes notice to have an item looked at on my way out of town for a business trip. More

I have been a customer for about 12 years. The reason I keep going back is because of the outstanding service they provide. Dave Hackett goes above and beyond when it's time for me to trade in my car and i keep going back is because of the outstanding service they provide. Dave Hackett goes above and beyond when it's time for me to trade in my car and is always checking in to make sure everything is okay . Joe Millington in the service department is outstanding. More

Dealership is clean and waiting area comforatble. Dealership staff is professional and friendly. We purchased our car at Daniel's and also have our car serviced there. Service Appointments are conv Dealership staff is professional and friendly. We purchased our car at Daniel's and also have our car serviced there. Service Appointments are convient for us and the repair is completed in a timely manner. I love that the car is sparkling clean when returned to us! More

I own two vehicles. One is a BMW. I won't disclose what the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Ta the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Taking my beamer into Daniels for service is just about the same as taking my child to the pediatrician. From the level of knowledge that they have about my car to the care and courtesy that goes into the overall experience, I always leave Daniels happier that I went and confident that my beamer is going to be just fine. Their investment in product knowledge, courtesy, comfort, convenience and style have made Daniels BMW the Utopia of service experiences. Thanks Daniels. More

I own two vehicles. One is a BMW. I won't disclose what the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Ta the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Taking my beemer into Daniels for service is just about the same as taking my child to the pediatrician. From the level of knowledge that they have about my car to the care and courtesy that goes into the overall experience, I always leave Daniels happier that I went and confident that my beamer is going to be just fine. Their investment in product knowledge, courtesy, comfort, convenience and style have made Daniels BMW the Utopia of service experiences. Thanks Daniels. More

Excellent service, friendly, knowledgeable. Couldn't ask for better. A large part of the reason I will be loyal to BMW and more specific, to Daniels BMW. The extra hour and a half drive is well worth it. for better. A large part of the reason I will be loyal to BMW and more specific, to Daniels BMW. The extra hour and a half drive is well worth it. The service at Daniels is what sets them apart from other dealerships I have visited. More

I live in NH and was in PA for training and on my last day of training my starter went on my BMW Convertible. I was quite distressed being 320 miles from home with no tow service or AAA. I found Daniels day of training my starter went on my BMW Convertible. I was quite distressed being 320 miles from home with no tow service or AAA. I found Daniels BMW online and called and got Debbie, she went out of her way to call the Tow Company as I was quite upset still. The tow truck came and I was greeted by Debbie with a big hug,she told Joe one of their finest Service Advisors what the situation was and that I needed to get home that night. It was about 3:45pm on a Friday and the dealership closes at 5pm on Fridays. Joe got 3 techs to stay and he stayed as well...Joe brought us up to get some dinner while we waited..and they got the job done in about 2.5 hours. We were on our way back home to NH and it was such a pleasant experience in such a bad situation. THANK YOU DEBBIE AND JOE! They are lucky to have you! Heather T More

The sales department is the best I've ever dealt with, but the service department at this dealership is to die for. The service people and technicians are the friendliest, most honest and attentive ca but the service department at this dealership is to die for. The service people and technicians are the friendliest, most honest and attentive car people I have ever encountered, so much so that I own two beemers. I cannot say enough, when compared with every other dealership and service department I have had dealings with (I'm 56) Daniels is in a class by themselves. More