Danville Toyota

Service Department I took my 2009 Toyota Tacoma in for a sticker and to have a squeak it was making looked at. I was told that it was probably a brake squeak. I was call I took my 2009 Toyota Tacoma in for a sticker and to have a squeak it was making looked at. I was told that it was probably a brake squeak. I was called later and told that they had bad news. I was told I needed a new drive shaft, I asked how much that was and they told me $1536.00. The part alone was $1406,00. My wife called a local mechanic and I called our local Advance Auto store, They both said that it was no way that it could be the drive shaft and that it would only be a $20.00 universal joint.I questioned the service guy which told me that he,the technician, and the master technician with over 30 years experience had all checked it and that it was definitely the drive shaft. I asked to speak with the master technician at which point I was then told it was the $20.00 universal joint. I spoke to the general manager who said he would call me back and let me know that this situation was taken care of which I have yet to receive a call from. Obviously not telling the truth is standard practice at Danville Toyota. I question who are the professionals, Advance Auto or the dealership who was only looking to make big money had I not investigated this first. To even be told that they were all certain that my problem was the drive shaft until it was obvious that lies were being told. The service guy said that it was miscommunication. How could he have miscommunicated since he told me he had checked it himself with the technician and the master technician. Professional? Yes professional crooks. BE WARNED OF ANY SERVICE WORK DONE IN THIS SHOP!!!! More

Friendly and precise customer service I took my car in for routine maintenance and I was greeted with kindness and a willingness to help. I did not get a lot of added items sold on top of I took my car in for routine maintenance and I was greeted with kindness and a willingness to help. I did not get a lot of added items sold on top of what I was wanting done by a pushy salesman. The service was done in a prompt manner and I was completely satisfied. More

Outstanding experience Thank you Same Keeter and your staff for an excellent buying experience. Highly recommend. They go out of their way to get it right. You guys are t Thank you Same Keeter and your staff for an excellent buying experience. Highly recommend. They go out of their way to get it right. You guys are the best. More

good clean and friendly place! I have always loved Toyota! The Danville Toyota has very plesant customer servive. I will be back! The only that would make it better is.....Chocola I have always loved Toyota! The Danville Toyota has very plesant customer servive. I will be back! The only that would make it better is.....Chocolate chip cookies while I wait! :) More

10,000 mile service Great Service and very courteous staff. Very comfortable waiting room. I also receive an E mail reminding me of my appointments. This is so helpful Great Service and very courteous staff. Very comfortable waiting room. I also receive an E mail reminding me of my appointments. This is so helpful. More

WORST SERVICE I'VE EVER HAD WITH A CAR DEALERSHIP I HAVE A 2015 HIGHLANDER AND RECENTLY HAD TO HAVE A RECALL DONE. I TOOK IT IN INITIALLY TO SEE IF I HAD ONE OF THE BAD PARTS AND I DID SO A PART HAD I HAVE A 2015 HIGHLANDER AND RECENTLY HAD TO HAVE A RECALL DONE. I TOOK IT IN INITIALLY TO SEE IF I HAD ONE OF THE BAD PARTS AND I DID SO A PART HAD TO BE ORDERED. I CALLED SEVERAL TIMES WITHIN ALMOST A 2 WEEK WINDOW AND THE PART WASN'T IN YET. FINALLY AFTER "I" THE CUSTOMER CALLED AGAIN I WAS TOLD THAT THE PART WAS IN AND I BROUGHT MY CAR IN AND LEFT IT OVERNIGHT FOR THE SERVICE TO BE DONE. NEVER HAD TO WAIT 2 WEEKS BEFORE FOR A RECALL ON SOMETHING THAT COULD CAUSE ME TO WRECK!!!! THEN AFTER THAT WAS FINALLY DONE A DAY LATER I STOP TO GET GAS AND MY BUTTON TO OPEN THE GAS TANK WILL NOT WORK AND I HAD TO CRAWL IN THE BACK AND OPEN IT MANUALLY. NOW YET AGAIN I HAVE TO TAKE MY CAR IN TO HAVE IT LOOKED AT TO SEE WHAT HAPPENED FROM THE LAST SERVICE. I WORK FULL TIME AND SO DOES MY HUSBAND AND WE DO NOT HAVE TIME TO RUN BACK AND FORTH TO THE DEALERSHIP ALL THE TIME. NEEDLESS TO SAY I AM VERY DISSATISFIED WITH DANVILLE TOYOTA SERVICE DEPARTMENT. I HAVE HAD MANY DIFFERENT MAKES OF CARS BEFORE AND I HAVE NEVER HAD SUCH POOR SERVICE FROM A DEALERSHIP. More

oil change and tire rotation wonderful service and very courteous people. Will have all my work needed at Danville Toyota.Very comfortable and clean waiting area. Everyone was ver wonderful service and very courteous people. Will have all my work needed at Danville Toyota.Very comfortable and clean waiting area. Everyone was very helpful. More

Excellent service I scheduled an appointment to have the 10,000 mile service and also a State Inspection! Service was excellent as usual! I scheduled an appointment to have the 10,000 mile service and also a State Inspection! Service was excellent as usual! More

I highly recommend Danville Toyota for your service needs! Danville Toyota has been my servicing my '08 Prius for 7 years, and I have always had a superlative service experience there. The Service Team provid Danville Toyota has been my servicing my '08 Prius for 7 years, and I have always had a superlative service experience there. The Service Team provides professional, friendly care consistently. More

Wonderful Great service and friendly staff. They knew my car and what was needed. Exceptional experience. Would highly recommend this dealership. Will be usin Great service and friendly staff. They knew my car and what was needed. Exceptional experience. Would highly recommend this dealership. Will be using this dealership for all my service needs.. More