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Darrell Waltrip Honda
Franklin, TN
761 Reviews
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761 Reviews of Darrell Waltrip Honda
October 13, 2017
Quanda We want to say we enjoyed our recent purchase of our Honda Oddessy at Darrell Waltri Honda. Thanks to Quanda’s help And great customer service. Awesom We want to say we enjoyed our recent purchase of our Honda Oddessy at Darrell Waltri Honda. Thanks to Quanda’s help And great customer service. Awesome service More
by Leta4
Employees Worked With
Quanda
October 02, 2017
good southern service! i was amazed at how the service department was teaming with activity. Everyone was pleasant! The experience was as painless as it could be. So t i was amazed at how the service department was teaming with activity. Everyone was pleasant! The experience was as painless as it could be. So there. More
by Charlie
Employees Worked With
Kuame
September 29, 2017
Service advisor Todd MC Collum Just wanted to take time to give some kind words about Todd. My apt was at 10 AM and I explained to Todd about a noise in my front , he kindly had a r Just wanted to take time to give some kind words about Todd. My apt was at 10 AM and I explained to Todd about a noise in my front , he kindly had a rep ride with me, didn't find the noise, simply because the noise wasn't heard on this trip by the rep or me, also got tires rotated and service, and several times I went out to talk to Todd about the problem with my car and each time he was kind enough to answer all my questions, he is quite a good advisor. More
by Honda
Employees Worked With
Todd McCollum
September 22, 2017
Charge way too much for inspections! I brought our car in for the airbag recall when I had a couple other issues that I wanted checked into. the Air was not working and there was some me I brought our car in for the airbag recall when I had a couple other issues that I wanted checked into. the Air was not working and there was some metal noise on the right hand side of the car while driving. I was informed that it would be a charge of $167 inspection fee for both for a total of $334 to have the two items checked to find out what the issues were. If it was the brakes, there would be no charge but if not, they would have to do an inspection to find out what the issue was. I have not problem paying an inspection fee, but $334! that is excessive. I was told that this was to pay the technicians to do the inspections. OMGosh! Car was just serviced in June and brake pads were not noted as an issue - service rep did call me back and state that they would check to see if it was in fact the brakes without charge. How about one service inspection charge not two. More
by LSSTN
Employees Worked With
do not remember his name.
August 31, 2017
Best service team in the business! I have been a Honda customer for 30 years...though I stepped out once to a Prius... My first car was bought at Rivergate Honda but since moving to Fr I have been a Honda customer for 30 years...though I stepped out once to a Prius... My first car was bought at Rivergate Honda but since moving to Franklin in 1996, it's been Waltrip. I must admit, that I am always very leery of car sales teams, but I can attest to the fact that Waltrip has the best service department ever!! I feel like they are honest - which is a huge thing these days! - and really care that the work is done well and efficiently. Whether it be an oil change or whatever comes up, the mechanics work harder than anyone in the building to make it right! And if there is a service issue, the service managers are polite, concerned and attentive! D Waltrip Honda employees seem to know and respect the namesake of the dealership, and they act like family! Thanks for all you do for our community in keeping a business that can be trusted to do the right thing and not just for a profit! More
by Susan T
Employees Worked With
Joe (master mechanic) and Mike Van (service manager)
August 20, 2017
Services n sales Overall my exprience about buying n services both are wonderful this five star goes to adviser Todd p McCollum and the sales person name John I think Overall my exprience about buying n services both are wonderful this five star goes to adviser Todd p McCollum and the sales person name John I think but I m not sure but this is wonderful place for buying or service More
by Rinku patel
Employees Worked With
Todd p. McCollum
July 28, 2017
Tom Kim We were helped by Tom Kim in our search for a new Honda Accord. Tom was friendy, professional and very knowledgeable. our experience with the dealersh We were helped by Tom Kim in our search for a new Honda Accord. Tom was friendy, professional and very knowledgeable. our experience with the dealership has always been a positive one. More
by mary allbee
Employees Worked With
Tom Kim
July 23, 2017
Bait and Switch attempt, poor effort from salespeople I was looking to buy a new car. Shouldn't be too hard, they have cars. I knew what I wanted. I informed the salespeople that the car I liked was li I was looking to buy a new car. Shouldn't be too hard, they have cars. I knew what I wanted. I informed the salespeople that the car I liked was listed on their page as one of their cars, but at a sister dealership location. After my test drive they did everything in their power (which really wasn't much) to try and get me to buy a car on their lot that I did NOT want. They lowered the price a couple hundred dollars here and there to try to and get me to buy one of the cars on their lot, never mind it was NOT the car I was looking for. I used one of their computers, while they were in their huddle pretending to really be doing me a huge favor, and I pulled up the car on their web page, and said "This is the car I'm looking for, this is why I'm here. Can you get it." They had zero interest in getting me that car. How dare I ask for such a thing. If you're not going to sell me what you claim you have, then don't waste my time. $25K on a car I do not want, is not saving me money, it's losing me $25K. So, while they were in huddle number 3, I looked on my phone, found another dealership, that now had exactly the car I wanted. I now own that car, and for less money. Be up front about your motives. Flat out say, "I am only interested in selling you a car on this particular lot, and only if it's not too much effort." Tell customers at the door who have done their research, "If the car you want was on our website, but is not on this lot, we will make as little effort possible to get you that car." More
by wildeye
Employees Worked With
Ryan Carek (new to their dealership): overall did a good job showing the car, just shouldn't have gotten the rest of his staff involved. , Adam Sloan
July 21, 2017
2018 Honda Odyssey We purchased our 2018 Honda Odyssey less than 2 weeks ago from an out of state dealership. We found several issues in the paint that needed to be add We purchased our 2018 Honda Odyssey less than 2 weeks ago from an out of state dealership. We found several issues in the paint that needed to be addressed by Honda. Our purchasing dealership, in an effort to save us a 3 hour drive, told us to go to our local Honda dealership to have them inspect the issues we had found. We arrived on a Monday morning about 10:30 for someone to look at the vehicle. They were very busy, but helpful in documenting the issues we had found. We were told that we would receive a phone call that day or the following day. By the end of the day on Tuesday, my husband had to call to find out the status of our concern, but was not provided with any updates. Finally Wednesday morning, my husband received a call asking for additional pictures. Pictures were sent within a few hours of that phone call. Since Wednesday morning, numerous phone calls and emails have been sent. We have received no communication from Darrell Waltrip Honda's service department. More
by 2018HondaOdyssey
Employees Worked With
Brian
July 19, 2017
greedy people to squeeze the money out of you These people charge way too much repairs and hourly rate. Last year i had a TPMS sensor that went bad on one of my tires and they gave me a $295 quot These people charge way too much repairs and hourly rate. Last year i had a TPMS sensor that went bad on one of my tires and they gave me a $295 quote.I called Crest Honda which is in the general area and got a quote for $100 for the same.After a uncomfortable argument they matched the price. Honestly, i bought 4 oem tpms sensors( $60 for 4 pieces) for my other car and took it discount tire. For $10 a tire they replaced all of them. an year later i had a problem with my alternator and they wanted $950 to replace it when crest honda quoted $645 for the same. Honestly their prices are outrageous. I am surprised they have good reviews. Either people have no idea of the cost or they convince people that's what it costs. I wont visit this dealer ship again in my life. More
by whocares
Employees Worked With
don't remember
