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Dave Smith Nissan - Service Center
Spokane Valley, WA
416 Reviews
416 Reviews of Dave Smith Nissan - Service Center
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April 27, 2017
Very bad customer service and unprofessional employees. I brought my truck in to have four new tires put on. The service advisor told me it would be done by 1pm. At 2:30pm I had not received any word, so I I brought my truck in to have four new tires put on. The service advisor told me it would be done by 1pm. At 2:30pm I had not received any word, so I called. They told me it would be done in 20 minutes, so I headed into the shop. At exactly 20 minutes from the time I called I walked into the shop to inquire about my truck (again no word). My advisor could not be found, so I waited. After about 10 more minutes I finally asked the other service advisor if someone else could help me. He immediately got a negative look on his face and snapped back at me that he was trying to help me. I guess he was helping me by trying to find the other advisor. Why couldn't he just help me? I wasn't personally attached to "my" advisor, and I just wanted to get my truck back. I felt that he was unprofessional and rude. It was completely unnecessary to treat me that way. "My" advisor finally showed up and I was able to get my truck, however once I looked at it I noticed that they had only put two new tires on and not four. This was a problem with the sales department, but it ended up taking the service department all that time for only two tires. Needless to say, I was not happy and this was definitely not a hassle free experience. I will never use Dave Smith for anything ever again. More
by heltk01
Employees Worked With
Not sure of the employees in the service department.
Helpful April 24, 2017
Service work I have always had a good experience with the service department. My service started on time and I was out of there in an hour. I have always had a good experience with the service department. My service started on time and I was out of there in an hour. More
by Robert Gower
Employees Worked With
Jennifer Smith
March 07, 2017
Rating of team This was the best feeling I have ever had buying a new vehicle. From the sales staff to the service dept. I have never seen more competent and frien This was the best feeling I have ever had buying a new vehicle. From the sales staff to the service dept. I have never seen more competent and friendly people More
by Ron
Employees Worked With
Doug Hess,(his boss)Gal at service center.
March 02, 2017
Honest service. Aways good service. Honest with recommendations. Been doing business there for many years. Jim in service is the best. Wouldn'the take my car anywher Aways good service. Honest with recommendations. Been doing business there for many years. Jim in service is the best. Wouldn'the take my car anywhere else. More
by Sandy
Employees Worked With
Jim
October 17, 2016
Lack of communication from service department I have visited Dave Smith 3 times ALL visits were polite but lacked information. The last visit was for a recall repair of which I thought corrected I have visited Dave Smith 3 times ALL visits were polite but lacked information. The last visit was for a recall repair of which I thought corrected the problem UNTIL two months later when I call them because my light is on 24/7 (only for the last week) they tell me is is supposed to be on!??? This means that for 90% of the last two months it was NOT functioning! I would have known right away had they informed me. More
by Deborah Roose
Employees Worked With
NA
April 08, 2016
Above and beyond Dave Smith Nissan took great care of us and provided excellent post sale care. I would recommend this to any of my friends or family looking for a new Dave Smith Nissan took great care of us and provided excellent post sale care. I would recommend this to any of my friends or family looking for a new or used Nissan. More
by Tim73
Employees Worked With
Gaven in service
