Dave Smith Nissan - Service Center

Service department did not rotate my tires. My tires had been rotated at 5000 miles and this service took place at approximately 24,000 miles. I was unaware of this until I decided to review all of the serv been rotated at 5000 miles and this service took place at approximately 24,000 miles. I was unaware of this until I decided to review all of the service paperwork later. My cabin air filter was in backwards and the piece that secures the filter was missing. I suppose that some of the service techs are careless. Make sure you check their work and that they rotate the tires. I am having to buy a new set of tires earlier then I would have had to if the tires had been rotated. More

We bought a 2011 Ford Escape with only 60,000 miles from Dave Smith at the beginning of 2020. We started hearing a knocking sound and took it in to their service department to be looked at in May 2021. They Dave Smith at the beginning of 2020. We started hearing a knocking sound and took it in to their service department to be looked at in May 2021. They told us we needed to replace the engine. We got the engine replaced and was quoted $3,000. It took them a month to complete because they dropped the first replacement engine and broke the components and had to get a 2nd replacement engine. They said this 2nd engine was $200 off. When they were finally done, we went to pick up the Escape and the bill was for well over $3,700. When I said something the service writer left and came back a few minutes later with an updated bill of $3,300. That’s fine, but within 2 weeks it started making a rotational grinding noise, so we took it back to Dave Smith. They had it for 3 days and came back to say it was both left hand wheel bearings. We were quoted $1100 for them to repair. After some research, we saw it was almost twice the average cost for that repair. We took it to a local brake shop for the repair and they said the wheel bearings were fine, and to take to a regular shop. We took it to a local mechanic, and they found it was the left transmission bearing was bad, possibly caused by Dave Smith’s engine replacement. They had it confirmed by a transmission shop that was the issue. I should note that both the mechanic shop and the transmission shop stated the wheel bearings were fine. Now we need a new transmission. We have been trying to contact Dave Smith’s Service department to try and get this remedied. We have had our calls ducked and have had multiple voicemails ignored. More

No accountability. Dealership fails to diagnose the No accountability. Dealership fails to diagnose the transmission problem on my Nissan Sentra on multiple occasions, and then say that they need e No accountability. Dealership fails to diagnose the transmission problem on my Nissan Sentra on multiple occasions, and then say that they need evidence?! There's a tow bill and repair bill to prove that. It's really difficult to have evidence of a transmission going out when there is no code for it! Add to the fact that it was under warranty (Yeah, they did not disclose that)! I had to find out the hard way. I find it hard to believe that they had "no knowledge" of the issues that pertain to Nissan Sentra transmissions. It took an independent mechanic, an $1100.00 tow bill, and another $3500.00 to fix it. Something that could have all been prevented if there had been a little more proactive investigation and transparency about CVT transmissions. Now, Dave Smith Nissan holds NO responsibility, hands off. It is a corporate issue they say, except corporate says that the dealership needs to investigate and authorize transmission work in order for there to be reimbursement. Well, it's difficult to do that when there was no problem, according to the techs who work at Dave Smith! I had to have an independent mechanic tell me there is no code for transmission going out. But the independent mechanic still knew that the car would need a new tranny! And the result: A break down, no reimbursement for the $3500.00 transmission replacement, an expensive tow bill, and the phrase, "Oh, I'm sorry. There's nothing we can do." That comes from both parties, Nissan corporate and Dave Smith Nissan! Frustrating to say the least! More

Horrible service on repair. Took twice as long as they said and much more expensive. Rude mechanic. I have owned 7 new Nissans since 1995 and Will NEVER buy another, nor an Infinity due to the bad experie said and much more expensive. Rude mechanic. I have owned 7 new Nissans since 1995 and Will NEVER buy another, nor an Infinity due to the bad experience. We bought a new 2021 Volvo. More