David McDavid Acura of Austin

Worst Experience Ever! This is a ZERO STAR EXPERIENCE!! I Have been going to this place for a while but have never felt so unwelcoming and honestly feel terrible that i have This is a ZERO STAR EXPERIENCE!! I Have been going to this place for a while but have never felt so unwelcoming and honestly feel terrible that i have been giving my money to this place. I Bought my vehicle from this place, had every single service done here but today was the worst of experience. I signed up for service appointment online and specially asking for a loaner and go in next day just to be disclosed that they never give out loaner for a B1 service on my TL. Never before have i ever heard that. There website is totally misleading customers. Not only they had the audacity to straight up reject my loaner but also said because it is not a big job and they won't give one. So they discriminate between customer who spend more and who spend less. I myself have always received a loaner from them for any services big or small if needed. Is spend $1800 for my last service and would have spend a lot more but i would rather go to south Austin than ever waste my dime at this dealership. Thank you Lance, the service manager for having the worst ever customer satisfaction skills and no intention to resolve a misleading website marketing. Don't go to these cheats who have neither any skills or will to know how to treat their customers. More

Well for starters I had an appointment to view the used vehicle. Brycen, your sales Manager, called 1st thing am on the day of to confirm. When I arrived I was told the vehicle had been sent to the Jeep vehicle. Brycen, your sales Manager, called 1st thing am on the day of to confirm. When I arrived I was told the vehicle had been sent to the Jeep dealer for repairs but had hoped it would be back before I arrived. That was Friday. I was not notified of this and wasted a trip to view a vehicle that was not there. The vehicle arrived back today and we went to view as I am purchasing for my 16 year old son.  After viewing and a test drive I requested that the lighting and front brake rotors be looked at. The lights were sporadic at working and the rotors are grooved. I was told by Adam that there were no more meat and potatoes for them to do anything and if I didn't purchase as is it would be shipped to Lubbock.  I have NEVER been told anything like that by a dealer. #1 lighting and braking are a safety hazard. If that is how you guys care to do business you may do it with someone else. I have since went every place online that I can leave a review of the service and let it be known how you guys treat your potential customers.  More

My husband and I had a great experience with the very thorough and kind sales professional John Knorre. This was very Refreshing! Thank you for taking the extra time to explain all the features and ma thorough and kind sales professional John Knorre. This was very Refreshing! Thank you for taking the extra time to explain all the features and making our experience very positive. More

Dishonest Business Practices!!! ABSOLUTELY DISHONEST BUSINESS PRACTICES!!! DO NOT TRUST THEM TO HONOR ANY OFFER THEY MAKE TO YOU! QUOTED AND SENT ME A CERTIFICATE OF PRICE FOR SALE ABSOLUTELY DISHONEST BUSINESS PRACTICES!!! DO NOT TRUST THEM TO HONOR ANY OFFER THEY MAKE TO YOU! QUOTED AND SENT ME A CERTIFICATE OF PRICE FOR SALE OF A VEHICLE, CALLED ME AND CONFIRMED THE VEHICLE AND THE PRICE, WE CHECKED OUT THE VEHICLE, THE SALESMAN AGREED IT WAS A GREAT DEAL, TEST DROVE THE VEHICLE LATER, THEY DID REPAIRS, CALLED US BACK, TWO TRIPS, AND THEN THEY DECIDED TO DOUBLE THE PRICE, AND NOT HONOR THEIR OFFER. I WAS EVEN NOTIFIED BY EMAIL THAT THEY WERE INCREASING THE PRICE......WHILE I WAS SITTING THERE WITH THEM WITH THE ORIGINAL CERTIFICATE AND OFFER. WE WILL NEVER REFER THEM TO ANYONE, OR BUY FROM THEM!!! No rating deserved. More

Buyer beware! I bought a used TL from David McDavid Acura less than a year ago and now I’m being told that I need $12k worth of service on the car. That’s more than the car is worth!! I had a specific conve less than a year ago and now I’m being told that I need $12k worth of service on the car. That’s more than the car is worth!! I had a specific conversation with that salesman regarding upcoming maintenance, and he reassured me that it was well maintained. The only upcoming maintenance that would be required is the timing belt/water pump. Now I find out it needs a whole list of urgent services/repairs, and this is the first scheduled service since I bought it. Either the salesman lied about the true condition of the car, or David McDavid never bothered to inspect it fully before re-selling it. I explained to the salesman the reason for purchasing an Acura is so I wouldn’t have the service headaches that I had on my 09 Audi A4. Now I’m regretting purchasing from this dealership and trusting a used car dealer on their recommendation. I wasn’t even looking at TLs when he showed this one to me and insisted it was a great deal. Too good to be true! Be careful of David McDavid Acura, especially if you’re a woman! It’s dealerships like these that give the auto industry a bad rep. They’ve got quite the racket set up selling used cars that will end up needing thousands of dollars in repairs a few months down the line. More

Sloppiest service and absolutely uncooperative salesperson. Showed little respect for the customer, misleading information and poor attitude towards conducting business. Highly overpriced and the salesperson. Showed little respect for the customer, misleading information and poor attitude towards conducting business. Highly overpriced and the quote we received for the base MDX here turned out to be way less than the tech trim MDX we eventually bought from another Acura dealership in Austin. More

Paint Peeling on 4 year old Acura I have a 2015 Acura TLX with paint peeling at top of back rear window (on right side). I took to David McDavid Acura who said warranty expired and the I have a 2015 Acura TLX with paint peeling at top of back rear window (on right side). I took to David McDavid Acura who said warranty expired and they will not cover. Their position apparently is it is perfectly normal for paint to start peeling on a 4 year old luxury Acura. I left message for general manager and did not receive a return phone call. I contacted Acura Client Relations. After weeks of no action or decision, Acura Client Relations finally admitted they also could not get a return phone call from David McDavid Acura. Finally, after I got an estimate from a body shop that Acura uses and who indicates the peeling is due to a defect, Acura Client Relations agreed to pay the damage. They withdrew their agreement when my car was totaled a few days later in an accident (unrelated to the peeling). The insurance company deducted from the value, the paint peeling as prior damage and Acura Client Relations refuses to compensate me from the loss in value which is no fault of mine. One excuse they gave is when the title changes hands or is salvaged, they can't pay me. The title had not and has of this writing, has not changed hands. I still own the vehicle as I have not settled with the insurance company. More

didn’t honor the coupon and recommended incorrect service I’ve presented the coupon as suggested and got an online appointment for oil change. I was suggested two services and called as immediate attention to I’ve presented the coupon as suggested and got an online appointment for oil change. I was suggested two services and called as immediate attention to fix. Both of them proved to be wrong when I checked at other places. Funny part is they contradict their own report in my different visits to their dealership. Example: wheel alignment test was failed at the first time and recommended for wheel alignment tuning. When I went there second time, the same results showed as passed. Yes! The readings are all same the both times. More