David McDavid Honda of Frisco

Great dealership with a great service department - keeps my 2011 Pilot running in top shape my 2011 Pilot running in top shape More

TL;DR: Diagnostic negligence by this service department cost me a legally binding "We Owe" agreement and forced me to pay out of pocket for the actual repair. They misdiagnosed a deformed door plane as a d cost me a legally binding "We Owe" agreement and forced me to pay out of pocket for the actual repair. They misdiagnosed a deformed door plane as a defective mirror, billed my selling dealer $1,551 for an unnecessary part that didn't fix the problem, and then told me to take it to a body shop. This misdiagnosis legally released the selling dealer from their obligation to fix the safety issue, leaving me with a driver's side mirror that I still cannot safely see out of. I strongly advise against utilizing David McDavid Honda of Frisco for diagnostic work. They operate by throwing expensive parts at symptoms rather than investigating root causes. I brought my 2023 Honda Odyssey Elite to their service department because the driver's side mirror lacked the mechanical range of motion to safely view the adjacent lane. My explicit complaint throughout the entire process was: "I can't see cars next to me or see directly down the side of the vehicle from the driver's side mirror." I required an accurate diagnosis to fulfill a legally binding "We Owe" contract from the dealership where I recently purchased the van. Their technicians diagnosed the issue as a mechanically defective mirror assembly and quoted an OEM replacement at $1,551. I spent weeks coordinating with my selling dealer, who ultimately agreed to pay David McDavid Honda directly based entirely on their expert diagnosis. The logistical execution and lack of Root Cause Analysis (RCA) were staggering, ultimately requiring four separate visits to their dealership. After the initial misdiagnosis (Visit 1), my second visit consisted of sitting in their waiting room for two hours only to be told the part in the box was wrong. I was told they would have the correct part by the following Friday and would contact me. They didn't. I had to follow up myself two weeks later just to find out the correct part had finally arrived. On my third visit (a Saturday), the new $1,551 mirror was installed, but it exhibited the exact same visibility defect as the original. It was glaringly obvious that nobody even sat in the driver's seat to verify the repair was successful before handing me the keys right before closing. I was told to bring it back again. I returned for a fourth visit that Monday, where they finally looked past the symptom and investigated the mounting area. It was only then that they discovered the mirror assembly was never the problem. The sheet metal on the door skin at the mounting point was deformed, causing the entire housing to sit at an incorrect physical angle. Because David McDavid Honda's technicians completely disregarded my initial concerns regarding the mirror's placement and failed to perform basic diagnostic due diligence—simply inspecting the physical mounting plane when the original mirror was removed—they completely misdiagnosed the vehicle. The consequence of their incompetence is severe. Because my selling dealer paid David McDavid's $1,551 invoice for the unnecessary part, the selling dealer has legally fulfilled their "We Owe" contract and washed their hands of the issue. David McDavid Honda’s failure to properly execute an RCA exhausted my legal recourse and left me with an unresolved safety hazard. If you have a complex issue or a warranty claim, take your vehicle to a service department that actually investigates the root cause before billing for parts. More

Competitive,honest and easy experience with a friendly knowledgeable sales person. We had the best car buying experience ever. What a refreshing change from many past new car purchases from the initial ph knowledgeable sales person. We had the best car buying experience ever. What a refreshing change from many past new car purchases from the initial phone call, to the sales meeting, trade in evaluation and on to finance. We have been sharing our experiences with friends and family and highly recommend this dealership and our sales person, Sep. He had the vehicle we asked for ready at the door and when we changed our minds in color he made the switch in a jiffy. The deal was financially better than other dealers and overall a great experience. More

Mohamed was ready to listen and understood my needs and interests. He look for the appropriate items interests. He look for the appropriate items More

What a wonderful car buying experience! From our first phone call to the dealership, until our car arrived at our home, we received nothing but first class service! Our salesman, Mauricio M From our first phone call to the dealership, until our car arrived at our home, we received nothing but first class service! Our salesman, Mauricio Meyer, was friendly, knowledgeable, and worked hard to earn our business. He took the time to go over every detail and system of our vehicle, even helping us set up some of our personal app preferences. This was our first experience with Honda and it certainly will not be our last! Thank you David McDavid Honda for a staff that cares! More

Always get great service. Always use them for sales and service. Highly recommended and always friendly. Always use them for sales and service. Highly recommended and always friendly. More

David McDavid in Frisco, TX was amazing to work with! My Sales Associate George was kind and professional while we worked out the details. I’ve bought my previous Honda at another dealer and David McDavi My Sales Associate George was kind and professional while we worked out the details. I’ve bought my previous Honda at another dealer and David McDavid won my business. More

Sep helped me get set up with my first car. Brett the finance guy was helpful too. I already knew what car I wanted before I came in and left with the exact car plus a good deal on warranty. Brett the finance guy was helpful too. I already knew what car I wanted before I came in and left with the exact car plus a good deal on warranty. More

I had an excellent experience at this dealership. From the moment I walked in, the staff was friendly, professional, and genuinely helpful From the moment I walked in, the staff was friendly, professional, and genuinely helpful More