"Service is inadequate/forgetful/deceptive"
I bought a car brand new here. That experience was mediocre. However, my issues with the service department here since I bought the car have led me to decide never to come back here. My very first oil change, they tried to charge me at least double what the normal oil change should cost for "lubing the door hinges" and other nonsense I did not need, as the car was like 6 months old. The next oil change, I was dropped off at home by the courtesy shuttle, and the dealership FORGOT ABOUT ME. They comped my oil change but seriously? By the third and subsequent oil changes, I always had a very long list of "needed services" to add to my appointment, there was a long wait time regardless of me making an appointment, no one ever explained anything on the extra charges sooo. ? Always seemed like my car was on the verge of falling apart considering how many things needed replaced?! Every.single.time. But my brakes were good! ha! I attempted to get a quote last week for windshield repair and they don't even do that. I had to call someone else, who was shocked they didn't do windshield replacement. So my car needed an oil change as well last week so I went somewhere else for that too. I won't be back. I've had it with that place, I took my car to another lube place who had it done within an hour and their prices were cheaper and they were actually NICE there. Thanks but no thanks. Glad that other suckers will be paying for that new expansion they are building, and not me!
Employees Worked With
It was always someone different every time I went there. Is turnover high or something?
I didn't buy my car from Sergei or even from this dealership, but he was so helpful to me. I met him through my service adviser and he agreed to give me "new buyer lessons" that I did not receive from the dealer I bought the car from. He was helpful, knowledgeable and personable. That says a lot, since he had nothing to gain from helping me.
"Bait and switch "
Miserable experience. Was sent to waiting area 30 minutes for sales person that was out to lunch. Finally referred to Alternate employee who repeatedly attempted to sell me a vehicle I wasn’t interested in. I will tell everybody that will listen to avoid David McDavid. Where do you get educated to become that devious? You led me to believe through your website, on the phone and Edmunds website that the vehicle I was interested in had been repaired. When I arrived, not only was it still damaged but you wanted to sell it to me as if it was a new vehicle? Although your dealership is presently under construction I’m confident when complete your massive state of art auto mall property will be beautiful! Good luck selling enough cars to subsidize the expansion