David McDavid Honda of Frisco

I had Cheryl as my service advisor, we were in a stressful situation and she didn’t care or show empathy when we requested to get the vehicle back on the same day and she didn’t bother to keep us on stressful situation and she didn’t care or show empathy when we requested to get the vehicle back on the same day and she didn’t bother to keep us on the progress even after leaving VM or message. This is second time we had such an experience and would like to go another service advisor next time. More

It was a great experience with the dealer Alphin and great customer service was provided. great customer service was provided. More

This dealer got great service, fast processing and easy going sales staff, true to the words! going sales staff, true to the words! More

They lie and fraud. Make sure you ask questions and whatever paper they give you to sign you get a copy . I can say do much more ,but thats to much to write on here. Let Make sure you ask questions and whatever paper they give you to sign you get a copy . I can say do much more ,but thats to much to write on here. Let's just say you will end up paying more then you are supposed to. I will never trust honda of frisco. Now im stuck paying way more then I should. More

Exceptional service. Customer reps always provide a clear explanation of what is required and why. Pricing is fair and very competitive. Customer reps always provide a clear explanation of what is required and why. Pricing is fair and very competitive. More

Had a great experience with Mohammed. He was very kind and also very thorough with me & my daughter Mary. We were impressed with how quick the process was. He was very kind and also very thorough with me & my daughter Mary. We were impressed with how quick the process was. More

Mauricio went above and beyond in every way to make our car buying experience smooth, easy and perfect! We were buying our 16 year old daughter her first car and his knowledge, attention to detail and per car buying experience smooth, easy and perfect! We were buying our 16 year old daughter her first car and his knowledge, attention to detail and personal touch made for the most memorable surprise! I highly recommend Mauricio for all your car buying needs! More

Great dealership with a great service department - keeps my 2011 Pilot running in top shape my 2011 Pilot running in top shape More

TL;DR: Diagnostic negligence by this service department cost me a legally binding "We Owe" agreement and forced me to pay out of pocket for the actual repair. They misdiagnosed a deformed door plane as a d cost me a legally binding "We Owe" agreement and forced me to pay out of pocket for the actual repair. They misdiagnosed a deformed door plane as a defective mirror, billed my selling dealer $1,551 for an unnecessary part that didn't fix the problem, and then told me to take it to a body shop. This misdiagnosis legally released the selling dealer from their obligation to fix the safety issue, leaving me with a driver's side mirror that I still cannot safely see out of. I strongly advise against utilizing David McDavid Honda of Frisco for diagnostic work. They operate by throwing expensive parts at symptoms rather than investigating root causes. I brought my 2023 Honda Odyssey Elite to their service department because the driver's side mirror lacked the mechanical range of motion to safely view the adjacent lane. My explicit complaint throughout the entire process was: "I can't see cars next to me or see directly down the side of the vehicle from the driver's side mirror." I required an accurate diagnosis to fulfill a legally binding "We Owe" contract from the dealership where I recently purchased the van. Their technicians diagnosed the issue as a mechanically defective mirror assembly and quoted an OEM replacement at $1,551. I spent weeks coordinating with my selling dealer, who ultimately agreed to pay David McDavid Honda directly based entirely on their expert diagnosis. The logistical execution and lack of Root Cause Analysis (RCA) were staggering, ultimately requiring four separate visits to their dealership. After the initial misdiagnosis (Visit 1), my second visit consisted of sitting in their waiting room for two hours only to be told the part in the box was wrong. I was told they would have the correct part by the following Friday and would contact me. They didn't. I had to follow up myself two weeks later just to find out the correct part had finally arrived. On my third visit (a Saturday), the new $1,551 mirror was installed, but it exhibited the exact same visibility defect as the original. It was glaringly obvious that nobody even sat in the driver's seat to verify the repair was successful before handing me the keys right before closing. I was told to bring it back again. I returned for a fourth visit that Monday, where they finally looked past the symptom and investigated the mounting area. It was only then that they discovered the mirror assembly was never the problem. The sheet metal on the door skin at the mounting point was deformed, causing the entire housing to sit at an incorrect physical angle. Because David McDavid Honda's technicians completely disregarded my initial concerns regarding the mirror's placement and failed to perform basic diagnostic due diligence—simply inspecting the physical mounting plane when the original mirror was removed—they completely misdiagnosed the vehicle. The consequence of their incompetence is severe. Because my selling dealer paid David McDavid's $1,551 invoice for the unnecessary part, the selling dealer has legally fulfilled their "We Owe" contract and washed their hands of the issue. David McDavid Honda’s failure to properly execute an RCA exhausted my legal recourse and left me with an unresolved safety hazard. If you have a complex issue or a warranty claim, take your vehicle to a service department that actually investigates the root cause before billing for parts. More