David McDavid Honda of Frisco

You can't believe a word that they say. I dealt with both the new and used car managers. They say pretty things but fail to do them. Both don't tell the truth and fail to get back to you when they cla both the new and used car managers. They say pretty things but fail to do them. Both don't tell the truth and fail to get back to you when they claim they will. Stay away. Honda makes great cars but there are many, many other reputable dealerships to do business with. More

I recently purchased the top-end Honda Odyssey Touring model from this dealership. The low score that I gave this dealership stems from a few factors. The first is that the internet quote that I was giv model from this dealership. The low score that I gave this dealership stems from a few factors. The first is that the internet quote that I was given did not match the reality because it did not include the fact that every car on the lot had about $2000 of non-value added dealer add-ons including $599 for wax (EPP), $299 for pinstriping, $599 for the PRO package of locking wheel nuts and mud guards, and $299 for window tinting. When I mentioned that I didn't want any of these add-ons the negotiations began with the typical hold and wait until they wear you out routine. Eventually we got to a negotiated price, but then was told that I couldn't get the Honda advertised lease rate because I had already used up their manufacturer to dealer incentive (dealer cash) and I couldn't combine the two. I pointed out that on Honda's own website it mentions nothing of this and I had run the numbers previously to show them what the monthly payment at the special rate was way below their quoted monthly payment. This brings me to the most concerning issue in that at this point the sales manager becomes visibly frustrutated, I am frustrated, and the sales managers goes away in a huff and says "he is losing money on this deal". I have bought many new cars and I can truly say that this is the most unprofessional team I have ever seen. It continued in the Finance & Insurance office when I didn't take any additional warranties, or window VIN etching, LoJack, etc, etc. The finance manager point-blank asked me if I just thought these were a way for the dealer to boost it's profits (of course I said yes) -- truly incredibly unprofessional. All of this still took over 4 hours even though I walked in knowing exactly what car I wanted and did not even do a test drive. Luckily I had done my homework and knew the market value and incentives offered so I came out relatively unscathed. Needless to say, this dealership will not get my service work or repeat business. More

I wasted a significant amount of time with McDavid Honda of Frisco trying to get an answer and help on why the service department treated my family different from other customers who purchased the 2005 Odys of Frisco trying to get an answer and help on why the service department treated my family different from other customers who purchased the 2005 Odyssey Touring from them. They told us nothing about how we could be reimbursed from Michelin because the PAX run-flat tire system prematurely wears out (we managed to get a whopping 25,000 miles out of our tires, which I'm told by both Honda and Michelin is rare). I am extremely disappointed in the dealerships ineptitude at servicing its customers, and this really comes as a shock to me considering the company's reputation and our current economic climate. I will take my money to a different Honda dealer for my future needs. Thanks for nothing Derek Johnson (McDavid Honda of Frisco's Service Manager). More