David McDavid Honda of Frisco

I just bought an 2023 Honda CRV Hybrid from McDavid Honda of Frisco. This dealer is deceitful on their website advertisements . They DO NOT NOTE that they are selling these 2023 Honda CRV hybrids th of Frisco. This dealer is deceitful on their website advertisements . They DO NOT NOTE that they are selling these 2023 Honda CRV hybrids that have had HAIL DAMAGE ( due to the recent hail in the DFW area). The salesperson says ( deceitfully) - that they are discounting the car by $1k ( if on their lot for 30= days but then they have added $1,500 of wheel locks and splash guards and tinting - their cost minimal) - but not told you that the NEW CAR had hail damage until you finish finalizing the deal. I had looked at their pricing on their website including getting my trade in value with Kelly Blue book instant cash offer. When I went to their showroom and met the salesperson Mr. Ed Nogar - I asked them about ANY hail damage and was told that They have NOT reported ANY HAIL Damage to CAR FACTS. However after finalizing the deal they ask the customers to sign a Note that they are aware of the HAL DAMAGE to the NEW CAR ( estimated at $2,500). However they do NOT DISCOUNT The CAR for this HAIL DAMAGE ( fixed by them as they claim they are sell insured) and NOT Reported anywhere on CARFACTS. ATROCIOUS POOR CUSTOER SERVICE TOO:- DO NOT EXPECT ANY CUSTOMER SETVICE FROM THIS DEALER IN TERMS OF THE SALES PERSON EXPLAINING THE BASIC FEATURES OF THE NEW CAR WHEN YOU BUY THE CAR. THEY WANT YOU TO SIGN THE DOCUUMENTS AND TAKE THE NEW CAR WITH YOU BUT DO NOT HAVE THE TIME TO EXPLAIN THE FEATURES OF THE NEW 2023 HONDA CRV HYBRID. THE MCDAVID HONDA SALEPERSON AND HIS MANGER RUSH THE SALE PROCESS BUT THEN IT TOOK OVER OVER 1.5 HOUR FOR THE DOCUMENTS TO BE PREPARED ON A CASH DEAL. ( BUT NO TIME TO EXPLAIN HOW TO USE THE FEATURES OF THE NEW CAR BY THE SALES PERSON??). THEN WHEN I ASKED THE SALE PERSON - MR NOGAR TO EXPLAIN THE BASIC FEATURES AN SHOW TO USE THEM ( CRUISE CONTROL; APPLE CAR PLAY, ETC.) HE TOLD ME TO GO TO THE HONDA WEBSITE AND LOOK AT THE VIDEOS AS HE WAS BUSY. HE SAID MAY BE YOU CAN COME BACK ANOTHER DAY - BUT TAKE AN APPOINTMENT - AND I CAN SPEND SOME TIME EXPLAINING HOW TO USE THESE FEATURES TIME PERMITTING. SO I HAVE TO DRIVE 30 M AGIAN TO LEARN THESE FEATURES. I HAVE CALLED TO TAKE AN APPOINTMENT ONLY TO BE TOLD THAT "I AM VERY BUSY NOW" BY THE SALES PERSON. NOT ONLY IS THIS DEALSHIP - DAVID MCDAVID HONDA OF FRISCO DECEIPTFUL I THEIR SALES ADVERTS ON THIER WEBSITE ( NOTTELLING YOU OF THE HAIL DAMAGE) BUT ALSO EXTREMELY POOR CUSTOMER SERVICE ONCE YOU BUY A NEW VEHICLE FOM THEM AND NOT HAVE TIME TO EXPLAIN THE FEATURES AND HOW TO USE THEM. A MAJOR TRUST AND CUSTOMER SERVICE FOCUS PROBLEM WITH THIS DEALERSHIP - MCDAVID HONDA OF FRISCO. NOT RECEOMMENDED. More

Complete Disappointment! !! This is our 4th Honda car overall and first with this dealership. We love the new car but had a disappointing purchase experience with this deal !! This is our 4th Honda car overall and first with this dealership. We love the new car but had a disappointing purchase experience with this dealership. We decided to buy 2023 CRV and reached out to one of their sales associate (dnt want to mention any names). He was proactive and followed up with the details we needed. The car had dealer added cost which I asked if that could be removed. Associate asked his manager who promised that if we come with a check then we could talk/have deal. We recently had a newborn baby who was settling at home at the time and was bit distressed and the mom was nursing too. I specifically mentioned this to these folks and wanted to close the deal as early as possible as we wanted the car on the mom’s name. When we reached the dealership, spoke to the associate who was very professional and took our numbers and took it to the manager who came to us after a bit and said NO DEAL to our faces. It was very rude and very unprofessional. We understand sometimes the dealing numbers can be lowball and there is always scope for negotiation which this manager failed in all angles. We left the place very disappointed. We actually had Accord which we wanted to trade in and upgrade to new CRV. Next day I used AmEx auto purchase program to get trade in value for our current car and wanted to close the car purchase with the dealership who is a certified dealership in the program. Again, the same Sales guy was very good in coordinating the purchase but he didnt have any authority with the numbers at all. We didnt get the value for the trade in that we expected but still proceeded with the purchase. We downed minimum amount with AmEx credit card to be eligible for their Auto Purchase program and added some extra services talking to their finance manager. We purchased the car for MSRP + $1198 Dealer added price (honda pro pack plus tint which is now where near to $1198) + extended warranty, maintenance. We didnt get any deal in any of these numbers. Now after closing thr purchase, their finance manager reached back saying the loan application was denied since we downed minimum amount with a credit card and asked us to pay the amount with debit or check and would refund back the credit card amount. We paid off that credit card using our savings account and they refunding that amount back to our credit card would put it in negative and paying with the debit would put extra burden on us financially. Else, they said they would refund the down payment back to credit card and put it in the loan amount which again our monthly payment would increase by $50, again this would be a burden on us financially. We had to compromise at every step and the experience was a complete disappointment through out the entire car purchase. We already are stressed and this extra stress was just too much. Their finance manager assured us he would fix this but we are still waiting for an update. God knows how much more stress they are going to put us in further. And now after a week, we got an email from their GM about the new offers (new car price match) and trade in appraisal boost offer. We just bought the new car a week back and begged for a deal/offers before but after purchase, after a week they changed their attitude. I sent a request to them to reconsider our purchase and make it right by giving us any cash back or any incentive but there is no response as expected. I just feel like our purchase experience was HORRIBLE, STRESSFUL and I would NOT recommend this dealership to any of my circle or friends. More

Worst experience ever, they didn’t even have the van I drove an hour and a half to go see drove an hour and a half to go see More